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The State of Customer Service: Insight from the Restaurant Industry | Daniel Samir | Seasoned DC Restaurant Operations & Customer Service Expert
Manage episode 490409649 series 2930394
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Hospitality expert Daniel Samir shares what today’s customers really want, how COVID reshaped service expectations, and the lessons salon professionals can take from the restaurant world.
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KEY TAKEAWAYS:
🔅Clear communication and setting expectations upfront are critical for ensuring positive customer experiences.
🔅Over-communicate when delays or service issues arise—transparency builds trust.
🔅Soft skills like empathy, patience, and problem-solving are more important than ever in a post-COVID world.
🔅Today’s customer often expects luxury and speed—success lies in balancing both without sacrificing quality.
🔅Social skills and professionalism among younger workers are shifting; managers must adapt training and coaching styles accordingly.
🔅Empower your team and customers by offering thoughtful options rather than flat rejections.
🔅Invest in staff relationships and back-of-house/front-of-house unity—great customer service is a team sport.
🔅Turning around a bad experience can leave a lasting impression, sometimes even stronger than a flawless one.
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