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559. Stories Are the Future: Ben Whybrow on Emotional Intelligence, AI, and Meeting Patients Where They Are

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Manage episode 493998079 series 2045215
Content provided by Healthcare Education. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Healthcare Education or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Ben Whybrow returns for part two of our conversation, and this time we dive even deeper into the art—and science—of clinical communication. From the way stories create emotional buy-in to how AI could reshape patient interactions, Ben brings insight, humor, and clarity to the complexities of modern healthcare. We break down what makes reassurance effective (or not), how to communicate with patients who don’t agree with your clinical narrative, and why understanding beliefs is just as important as understanding symptoms. Ben also shares his take on the NHS's AI roadmap and how future clinicians may have to adapt to tech-based frontlines. Whether you're a new grad or a seasoned clinician, this episode is filled with actionable strategies to improve how you connect, explain, and empower.
🔗 Learn More About Our Guest At:


📚 Resources Mentioned:
The Way Out by Alan Gordon
Psycho-Cybernetics by Maxwell Maltz
Alchemy by Rory Sutherland
Storyworthy by Matthew Dicks
NHS 10-Year Plan
Motivational Interviewing
NLP (Neuro-Linguistic Programming)

💡 Special Feature:

Last but not least, if you would like to improve your critical thinking, decision making skills, metacognition, and independent thinking...join the Metacognition of Leadership Institute (M.O.L.I.) at:
👉 HETMOLI.com
📢 General Podcast Info:

🎓 New Course! Self Fund Your Own Conference Attendance:
👉 https://healthcareeducationtransformationpodcast.com/conference
📘 NPTE Final Frontier: Use code HET for 10% off all purchases at www.npteff.com – now with OCS and soon GCS reviews!
📸 Instagram: @npteff
💸 Student Loan Help? We recommend Varela Financial. They'll break down your options and map your repayment strategy step-by-step.

📲 Connect With Us:

Subscribe on Apple Podcasts or wherever you tune in.
  continue reading

558 episodes

Artwork
iconShare
 
Manage episode 493998079 series 2045215
Content provided by Healthcare Education. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Healthcare Education or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Ben Whybrow returns for part two of our conversation, and this time we dive even deeper into the art—and science—of clinical communication. From the way stories create emotional buy-in to how AI could reshape patient interactions, Ben brings insight, humor, and clarity to the complexities of modern healthcare. We break down what makes reassurance effective (or not), how to communicate with patients who don’t agree with your clinical narrative, and why understanding beliefs is just as important as understanding symptoms. Ben also shares his take on the NHS's AI roadmap and how future clinicians may have to adapt to tech-based frontlines. Whether you're a new grad or a seasoned clinician, this episode is filled with actionable strategies to improve how you connect, explain, and empower.
🔗 Learn More About Our Guest At:


📚 Resources Mentioned:
The Way Out by Alan Gordon
Psycho-Cybernetics by Maxwell Maltz
Alchemy by Rory Sutherland
Storyworthy by Matthew Dicks
NHS 10-Year Plan
Motivational Interviewing
NLP (Neuro-Linguistic Programming)

💡 Special Feature:

Last but not least, if you would like to improve your critical thinking, decision making skills, metacognition, and independent thinking...join the Metacognition of Leadership Institute (M.O.L.I.) at:
👉 HETMOLI.com
📢 General Podcast Info:

🎓 New Course! Self Fund Your Own Conference Attendance:
👉 https://healthcareeducationtransformationpodcast.com/conference
📘 NPTE Final Frontier: Use code HET for 10% off all purchases at www.npteff.com – now with OCS and soon GCS reviews!
📸 Instagram: @npteff
💸 Student Loan Help? We recommend Varela Financial. They'll break down your options and map your repayment strategy step-by-step.

📲 Connect With Us:

Subscribe on Apple Podcasts or wherever you tune in.
  continue reading

558 episodes

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