Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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continue reading
Content provided by Tommy Mello, Tommy Mello: $200 Million Founder|Forbes, and Entrepreneur Columnist. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tommy Mello, Tommy Mello: $200 Million Founder|Forbes, and Entrepreneur Columnist or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson
Manage episode 486514119 series 2529538
Content provided by Tommy Mello, Tommy Mello: $200 Million Founder|Forbes, and Entrepreneur Columnist. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tommy Mello, Tommy Mello: $200 Million Founder|Forbes, and Entrepreneur Columnist or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
For more details visit freedomevent.com
00:00 Enhancing Communication Skills in Home Services
02:23 Identifying Blind Spots in Call Conversions
04:46 The Impact of Private Equity on Training
08:31 Maximizing Technician Performance and Lead Generation
11:56 The Importance of Comprehensive Customer Service
15:15 Balancing Technology and Human Interaction
21:33 The Role of Leadership in Business Success
24:57 The Value of Ongoing Training and Accountability
29:11 Rising Awareness in Call Centers
30:45 Leveraging Technology for Customer Engagement
31:51 The Importance of Technological Adaptation
33:07 Investment Trends in Home Services
34:54 Enhancing Customer Experience through Personal Touch
35:59 Training Technicians for Better Communication
39:17 Transforming Service into Sales
44:19 Staying Ahead in the Home Service Industry
47:35 Advice for Aspiring Speakers
57:21 Onboarding and Next Steps for Power Selling Pros
418 episodes
Share
Manage episode 486514119 series 2529538
Content provided by Tommy Mello, Tommy Mello: $200 Million Founder|Forbes, and Entrepreneur Columnist. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tommy Mello, Tommy Mello: $200 Million Founder|Forbes, and Entrepreneur Columnist or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
For more details visit freedomevent.com
00:00 Enhancing Communication Skills in Home Services
02:23 Identifying Blind Spots in Call Conversions
04:46 The Impact of Private Equity on Training
08:31 Maximizing Technician Performance and Lead Generation
11:56 The Importance of Comprehensive Customer Service
15:15 Balancing Technology and Human Interaction
21:33 The Role of Leadership in Business Success
24:57 The Value of Ongoing Training and Accountability
29:11 Rising Awareness in Call Centers
30:45 Leveraging Technology for Customer Engagement
31:51 The Importance of Technological Adaptation
33:07 Investment Trends in Home Services
34:54 Enhancing Customer Experience through Personal Touch
35:59 Training Technicians for Better Communication
39:17 Transforming Service into Sales
44:19 Staying Ahead in the Home Service Industry
47:35 Advice for Aspiring Speakers
57:21 Onboarding and Next Steps for Power Selling Pros
418 episodes
All episodes
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Similar to The Home Service Expert Podcast
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
The definitive business podcast from the BBC. Each week, the BBC's Evan Davis is joined by bosses, entrepreneurs and industry experts, to lift the lid on how their businesses work, and what it’s like to be in charge. They discuss a big issue, a big challenge, or a big question facing their industry. From managing AI to managing millennials, from supermarkets to supercharging a new product. And our guests will share their stories of success and failure along the way. Podcasts are published ev ...
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continue reading
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Go offline with the Player FM app!
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