Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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LikedA secret field that summons lightning. A massive spiral that disappears into a salt lake. A celestial observatory carved into a volcano. Meet the wild—and sometimes explosive—world of land art, where artists craft masterpieces with dynamite and bulldozers. In our Season 2 premiere, guest Dylan Thuras, cofounder of Atlas Obscura, takes us off road and into the minds of the artists who literally reshaped parts of the Southwest. These works aren’t meant to be easy to reach—or to explain—but they just might change how you see the world. Land art you’ll visit in this episode: - Double Negative and City by Michael Heizer (Garden Valley, Nevada) - Spiral Jetty by Robert Smithson (Great Salt Lake, Utah) - Sun Tunnels by Nancy Holt (Great Basin Desert, Utah) - Lightning Field by Walter De Maria (Catron County, New Mexico) - Roden Crater by James Turrell (Painted Desert, Arizona) Via Podcast is a production of AAA Mountain West Group.…
Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts!
Manage episode 478677751 series 3620165
Content provided by Gerry Scullion and The Human Centered Design Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gerry Scullion and The Human Centered Design Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/
OR Design Training: https://www.thisishcd.com/training
Join us for a deep dive into service design thinking with Gerry Scullion and special guest Marc Stickdorn. Discover why organisations struggle with alignment, the power of visualisation, and how to redefine your approach to metrics. Packed with practical insights for design, product, and leadership professionals! 💡 #ServiceDesign #JourneyManagement #AlignWithPurpose
#ServiceDesign #JourneyManagement #Leadership #DesignThinking #CustomerExperience #Visualization
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345 episodes
ShareManage episode 478677751 series 3620165
Content provided by Gerry Scullion and The Human Centered Design Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gerry Scullion and The Human Centered Design Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/
OR Design Training: https://www.thisishcd.com/training
Join us for a deep dive into service design thinking with Gerry Scullion and special guest Marc Stickdorn. Discover why organisations struggle with alignment, the power of visualisation, and how to redefine your approach to metrics. Packed with practical insights for design, product, and leadership professionals! 💡 #ServiceDesign #JourneyManagement #AlignWithPurpose
#ServiceDesign #JourneyManagement #Leadership #DesignThinking #CustomerExperience #Visualization
Learn more about your ad choices. Visit megaphone.fm/adchoices
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The Human Centered Design Podcast | Service Design & UX
1 Unlocking the Power of Introversion in Leadership & Workplaces with Tim Yeo 55:21
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training 🎙️ Dive into an insightful episode with Gerry Scullion as he discusses leadership, introversion, and the invisible emotional toll of workplace dynamics with Tim Yeo, the author of 'The Quiet Achiever'. 👥 Tim shares his journey of self-discovery and challenges the extroverted ideal in leadership, paving the way for more inclusive and diverse workplace environments. 🔑 Key Takeaways: 💡 Introversion vs. Shyness: Discover how energy management is crucial for introverts in today’s work environments. 🗣️ Inclusive Leadership: Leadership doesn't have a single voice. Learn about creating diverse teams with varied strengths. 📅 Practical Tools for Introverts: From meeting preparation to strategic energy recovery, find actionable insights from Tim's journey. ⏰ Timestamps: - [00:00] Introduction and Overview - [01:56] Key Takeaways on Leadership and Introversion - [03:42] Tim Yeo's Journey and Insights - [10:01] Dissecting Workplace Dynamics and Leadership Styles - [20:01] Tactical Tools for Introverts in the Workplace ✨ Call-to-Action: If you're keen on creating a more inclusive and human-centered environment in your organization, don't miss out on Gerry's free 5-day email course on human-centered service design. Sign up to take a proactive step in fostering diversity and inclusion in your workplace. 📈 Elevate your understanding of introversion and leadership with this episode, and explore practical ways to thrive as a quiet achiever. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing Through the Storm: Architecture, Activism & Audio Histories with Lee Moreau 46:26
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Play Later Play Later Lists Like LikedIn this unfiltered and deeply reflective episode, Gerry Scullion speaks with Lee Moreau – architect, educator, and founder of Other Tomorrows – about the state of design amidst global turbulence. From their shared love of architecture to podcasting as a tool for oral history, Lee opens up about why designers must brace for impact, embrace discomfort, and use their skills to care for one another. Together, they discuss the intersection of politics, design education, and the urgency of building alternative futures. 3 Key Takeaways: Design isn’t just about outputs; it’s our human response to change and uncertainty. Podcasting is a form of oral history, especially vital in documenting human-centred design. The next wave of designers must be politically awake, resilient, and community-driven. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts! 43:34
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Join us for a deep dive into service design thinking with Gerry Scullion and special guest Marc Stickdorn. Discover why organisations struggle with alignment, the power of visualisation, and how to redefine your approach to metrics. Packed with practical insights for design, product, and leadership professionals! 💡 #ServiceDesign #JourneyManagement #AlignWithPurpose #ServiceDesign #JourneyManagement #Leadership #DesignThinking #CustomerExperience #Visualization Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Exploring Life-Centered Design: Insights for Sustainable Transformation with Steve Baty, and Martin Tomitsch 53:18
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Discover the evolution of design with experts Gerry Scullion, Steve Baty, and Martin Tomitsch as they discuss the shift from Human-Centered Design to Life-Centered Design. Dive into innovative strategies, industry shifts, and impactful approaches for sustainable futures. 🎁 Enter to win a copy of 'Designing Tomorrow' by Steve Baty and Martin Tomitsch! To be in with a chance of winning a copy of the book , simply share this episode to your friends on LinkedIn (and tag https://www.linkedin.com/company/thisishcd) before April 14 2025 12:00 (Dublin, Ireland). Winners will be announced in our newsletter. https://www.designingtomorrowbook.com/ Key takeaways include: 🔄 The transition to Life-Centered Design 🔑 Design's role in business strategy and governance 🎯 Building resilience in design careers 🕒 Timestamps for easy access: 00:00 - Introduction 01:04 - Shift to Life-Centered Design 03:11 - Guest Introductions 07:45 - Evolution of Design Approach 12:48 - Academic Influence on Designers 31:19 - Practical Advice for Implementing Change ➡️ Don’t forget to like, subscribe, and share this insightful discussion! Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Unlearning Ableism: How to Foster Genuine Disability Inclusion with Jamie Shields 46:59
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for service designer, UX Designers and people looking to improve their services. https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Join Gerry Scullion in this engaging episode of 'This is HCD' as he converses with Jamie Shields, co-founder of Disabled by Society, a business dedicated to revolutionising disability inclusion. Jamie, an accessibility consultant, shares insightful strategies on moving beyond mere compliance to create genuinely inclusive environments. Discover the challenges faced by disabled individuals daily, understand why designing for accessibility from the start is crucial, and learn how organisations can be held accountable for their inclusion practices. Filled with personal anecdotes and practical advice, this episode is a must-watch for anyone seeking to create meaningful change in design and business. 💡 Three Key Takeaways: • Why ableism is often invisible—and how to unlearn it • The cost of retrofitting accessibility vs. embedding it from the start • How to evaluate if an organisation is walking the walk—not just ticking boxes Don't forget to like, share, and subscribe for more impactful discussions! https://disabledbysociety.com/ https://www.linkedin.com/in/shieldsjamie/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway" 46:15
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Play Later Play Later Lists Like LikedWe speak with Suzanne Hanway, an occupational therapist from Dublin with 28 years of experience. Suzanne discusses her journey into occupational therapy, the focus on daily life aspects, and the impact on illness, disability, or neurodivergence. The conversation delves into neurodivergence, advocating for a unified term and emphasising acceptance. Suzanne highlights challenges faced by neurodivergent individuals in accessing services and the importance of strong connections between parents, schools, and therapists. The discussion covers the prevalence of neurodivergence, societal understanding shifts, and Suzanne's emphasis on a holistic, body-based approach, including movement breaks. The podcast concludes with Suzanne advocating for tighter policies, standards, and structured training to enhance collaboration in supporting neurodivergent individuals. A really interesting one, particularly for those with an interest or any personal links to neurodiversity. Enjoy! linkedin.com/in/suzanne-hanway-787692200 Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Unlocking the Science of Bravery: Elevate Your Leadership Skills! 🚀 41:13
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training 🎙 Welcome to our podcast featuring Jill Schulman, a leadership expert and ex-Marine, as we dive deep into the Science of Bravery! Discover how bravery goes beyond fearless acts and learn practical insights to cultivate courage in your workplace. Key Takeaways - Understanding Bravery: It's about taking action despite fears, not about fearlessness. - The Three Pillars: Brave Mindset, Brave Action, and Brave Relationships. - Fostering Psychological Safety: How leaders can empower their teams. - Practical tools and frameworks for personal and professional growth. Timestamps - 00:00 Introduction to Jill Schulman and the Science of Bravery - 01:31 Jill's background and journey from Marine Corps to leadership training - 04:12 Discussing bravery in workplace settings - 15:00 Breakdown of Jill's three-dimensional bravery framework - 30:53 Jill shares her personal fears and overcoming them - 33:35 Information about Jill's upcoming book and resources Call-to-Action 👉 Don't forget to like, subscribe, and leave a review! Want more insights? Click the links in the description to follow Jill and preorder her book! 📌 Join our community today and level up your leadership game! 🎉 Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 🚀 The UX Process is Broken – Here’s How to Fix It with Tanuj Shah 🎨 36:08
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training Join us for an exciting episode as we dive into the world of UX design with Tanuj Shah, the visionary founder of Build UX. 🌟 Learn how this groundbreaking platform is transforming design workflows with automation, collaboration, and integration! 🤖 Explore the challenges of tool overload, the importance of live UX artefacts, and the future of AI in design. Don't miss special discounts and insights for UX professionals! 💡 https://buildux.com/ BuildUX all Yearly Plans – 40% OFF | Coupon Code: HCDY40 BuildUX all Monthly Plans – 20% OFF | Coupon Code: HCDM20 Chapters 00:00 - Introduction – Welcome to the episode with UX entrepreneur Tanuj Shah. 00:29 - Why UX Processes Are Broken – The challenges of slow documentation, tool overload, and disconnected workflows. 00:57 - The Case for Live UX Artifacts – Why personas, journey maps, and heuristics should be collaborative and integrated. 01:29 - Meet Tanuj Shah – His background in UX and how Build UX started. 02:05 - The Inspiration Behind Build UX – How his experience in UX led to creating a streamlined platform. 04:04 - The Three Big UX Problems – Inefficient UX workflows, lack of collaboration, and disconnected research. 05:14 - Automating UX Documentation – How Build UX speeds up persona and journey map creation. 06:05 - The Shift to Live, Collaborative UX Tools – Taking inspiration from Figma’s impact on design. 07:14 - The Issue with Scattered UX Tools – Why too many tools can slow designers down. 08:14 - Integrating UX into the Product Lifecycle – Connecting research tools like Dovetail and Jira. 10:14 - Does Automation Devalue UX Research? – Addressing concerns about AI-generated personas. 12:06 - How Build UX Works – Explaining the framework approach vs. traditional canvas-based tools. 13:05 - Current Features in Build UX – Personas, heuristic evaluation, feature prioritization, and more. 15:04 - Future Features and Roadmap – Expanding integrations and competitive analysis tools. 19:13 - The Top Tools UX Designers Use – Figma, Dovetail, Miro, and where Build UX fits in. 22:00 - Creating a More Connected UX Process – How Build UX links research insights to product development. 23:38 - Free Trial and Discounts – How listeners can try Build UX with special offers. 24:20 - Deep Dive: Red Route Matrix – How it helps with feature prioritization. 26:37 - The Power of Visual UX Tools – Aligning teams through better visualization. 28:48 - How to Connect with Tanuj – Where to find him on LinkedIn and upcoming UX events. 29:52 - Closing Thoughts – Final insights and future plans for Build UX. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 The Realities of Design Leadership with Marzia Aricò 47:46
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Marzia Aricò to explore the raw, unfiltered realities of design leadership. From navigating failed ventures and the lessons they bring, to the evolving role of design in organisations, Marzia shares insights from her groundbreaking book, Design Leadership Chronicles. They discuss trust in leadership, why design leaders must stop evangelizing design, and how emerging leaders can position themselves for success. Key takeaways: • Trust is essential—without it, design leadership roles become unsustainable. • Stop selling design—focus on delivering value, not evangelising. • Understand the bigger picture—knowing how value is created in an organisation is key to influencing change. 🔗 Follow Marzia and get her book: marzia.studio Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Escaping the Screen: Rethinking Work, Attention, and Human Connection with Joff Outlaw and Brad Marshall 47:52
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training In this episode, I sit down with Joff Outlaw and Brad Marshall , co-authors of Busy Idiots , to explore the modern obsession with busyness and the digital distractions that keep us in a perpetual cycle of inefficiency. We dive into why productivity has been hijacked by technology, how workplace cultures reinforce the need to “look busy,” and practical strategies for auditing your digital life. Brad shares insights from his research into tech addiction and Australia’s new legislation banning social media for under-16s, while Joff unpacks the impact of corporate culture on our ability to work smarter, not harder. We discuss how companies can create healthier, more sustainable work environments, why meetings without screens might be the future, and what a hyper-digital world could look like in 20 years if we don’t take action. If you’ve ever felt overwhelmed by emails, Slack notifications, or the need to always be “on,” this episode is for you. Watch this episode and subscribe to your YouTube channel 📌 Links & Resources: 🔗 Busy Idiots book – Busy Idiots: Learn the Brain Science and Productivity Hacks to Get Ahead without the Stress 🔗 Joff & Brad’s website – BusyIdiots.net 🔗 Connect with Joff on LinkedIn – https://www.linkedin.com/in/joff-outlaw-970a3b11/?originalSubdomain=au 🔗 Brad Website – https://www.bradmarshall.com.au/ Let us know what you think—are we all just busy idiots? Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing the Future of Mental Health: Tracy DeLuca on Psychedelics, Creativity, and Innovation 48:15
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training In this episode, Tracy DeLuca discusses how design and psychedelics can transform mental health care and education. She shares her journey from advertising to design and highlights how psychedelics, especially microdosing, can enhance creativity and improve mental well-being. Tracy emphasizes the need for innovative financial models to make healthcare more accessible and the importance of reducing stigma around psychedelics. She also touches on the evolving legal and ethical considerations and stresses the role of education in shaping the future of psychedelics in therapeutic settings. Watch this episode and subscribe to our Youtube channel Connect with Tracy: LinkedIn - Tracy DeLuca The Human Centered Design Network We've just launched our free 5-Day Email course for changemakers. Subscribe https://www.thisishcd.com/ https://www.thisishcd.com/training https://www.thisishcd.com/community Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Exploring Identity Through Design with Lesley-Ann Noel 35:09
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training In this engaging conversation, Gerry Scullion speaks with Lesley Anne, a designer and author from Trinidad, about her journey from her Caribbean roots to becoming a global citizen and leader in decolonial design. They explore themes of identity, the impact of post-colonialism on design practices, and the evolution of design education at OCAD University. Lesley shares her insights on the importance of equity in design and the need for critical awareness in addressing colonial legacies within the field. Takeaways Lesley identifies as an equity-focused designer. Her upbringing in Trinidad shaped her strong sense of identity. Living in various countries has given her a complex view of identity. Designers often overlook the importance of identity in research. People can hold multiple identities simultaneously. Post-colonialism influences service delivery in Trinidad. There is a need to humanize data in design research. Lesley struggled with the ethics of design for development. OCAD has a mandate for decolonizing the curriculum. Critical awareness is essential in design education. Watch this episode and subscribe to our Youtube channel Connect with Lesley Lesley Ann Noel, PhD - North Carolina State University | LinkedIn Lesley-Ann Noel | OCAD University Lesley-Ann Noel (@lesleyannnoel) • Instagram photos and videos Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training In this episode of Defining Human-Centered Design , Gerry Scullion shares an exciting update on the community-driven project to define what Human-Centered Design truly means. Discover how practitioners from around the world are shaping this initiative and learn how you can get involved by sharing your perspective. Head to www.humancentereddesignis.com to sign up for free and be part of this important conversation before 28th January 2025 to get involved. Let’s shape the future of Human-Centered Design – together. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing for Equity: Reimagining Food Systems with Lucy Flores 43:39
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training In this episode of This is HCD , Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex web of how we grow, distribute, and experience food, diving into the inequities present at every level—from production to consumption. Lucy shares her journey into design and food justice, her innovative approaches to co-designing equitable solutions, and inspiring examples of local and regional food systems driving positive change. This conversation sheds light on the power of design to create meaningful social impact, all with a good dose of humour along the way. Join us as we rethink food systems through a human-centered lens! Watch this episode and subscribe on our YouTube https://www.linkedin.com/in/lucyrossflores/ The Human Centered Design Network We've just launched our free 5-Day Email course for changemakers. Subscribe https://www.thisishcd.com/ https://www.thisishcd.com/training https://www.thisishcd.com/community Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing for Trust in Public Health with Victor Udoewa 1:06:22
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training -------- In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context that affects trust in public health systems. Victor also explores the role of visualization in making data accessible and actionable, and he shares insights from his personal journey into service design. In this conversation, Victor Udoewa discusses his unique cultural identity as a Nigerian American and how it shapes his perspective as a changemaker. He explores the concept of third culture kids and the advantages of having a multicultural background. The discussion transitions into participatory design, emphasizing the importance of trust and community engagement in design processes. Victor shares insights from his experiences in various projects, highlighting the significance of relationship building and asset-based methodologies in fostering trust and collaboration within communities. Watch this episode and subscribe on our YouTube Connect with Victor https://www.linkedin.com/in/udoewa/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing Resilience in Humanitarian Aid with Jocelyn Wyatt 1:00:01
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to supporting communities in crisis, this episode delves into how design can empower displaced populations and redefine humanitarian impact. Subscribe on YouTube Podcast Links https://www.wearealight.org/ https://www.linkedin.com/in/jocelynwyatt/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing Workplaces & Companies with Alicia Grimes 46:12
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind , a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately deliver exceptional products and services. Subscribe on YouTube Podcast Links https://www.thefuturekind.co/ https://www.linkedin.com/in/aliciagrimes/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 From Music to Medicine: Avril Copeland's Journey of Passion and Innovation 48:30
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of resilience and human-centered design in creating innovative healthcare solutions. Avril emphasises the need for passion in her work, focusing particularly on improving chronic condition management through technology-driven approaches. This conversation offers valuable lessons on adaptability and the future of healthcare innovation. linkedin.com/in/avrilcopeland avrilcopeland.com https://www.linkedin.com/company/tickerfit/ This episode is sponsored by Smaply https://www.smaply.com/?thisishcd #HealthcareInnovation #Resilience #Entrepreneurship Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Turning Conflict into Opportunity: Emma Lynch 58:55
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal communication and fostering collaboration within teams. She also reflects on her parenting approach, focusing on instilling strong values and encouraging open dialogue with her children. Additionally, Emma talks about her entrepreneurial journey, addressing the issue of critical medicine shortages and her commitment to making a positive impact in healthcare. https:// linkedin.com/in/emmalyncheqv This episode is sponsored by Smaply https://www.smaply.com/?thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling 1:12:06
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation. linkedin.com/in/kate-tarling-6b43b19 theserviceorg.com This episode is sponsored by Smaply https://www.smaply.com/?thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Charles Street on Digital Transformation, Adventure, and Empowering Communities 38:30
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adventure with a mission to make a difference in South Africa. Listening to him navigate the complexities of registering Inkwazi, his organisation, as a business instead of a charity, and how they partnered with a registered charity to meet their goals, was enlightening. What stood out to me the most was hearing about the life-changing impact of providing bicycles to children in remote South African communities. It's incredible to see how this initiative has boosted education and empowered these kids, with Charles detailing how he closes the loop with donors by sharing the tangible results of their support. It’s a powerful conversation about leadership, transformation, and creating meaningful change. linkedin.com/in/streetcharles https://www.inkwaziadventures.com.au/ This episode is sponsored by Smaply https://www.smaply.com/?thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Embracing the Flux Mindset: Navigating Change with April Rinne 58:35
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authenticity, where April encourages sharing our most challenging stories to build genuine connections and harness the strength found in vulnerability. We also explore the evolving landscape of governance, discussing the need for more adaptable systems and a reimagining of traditional notions like borders and identity. Trust emerges as a central theme, with April highlighting its multifaceted role in personal and societal resilience. Throughout our discussion, she offers practical daily practices to cultivate the eight "flux superpowers," providing listeners with actionable strategies to better navigate life's unpredictability. linkedin.com/in/aprilrinne http://aprilrinne.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Neil Theise: Resilience, Recovery, and the Interconnectedness of Reality 1:27:18
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show. In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body connection, the importance of light and windows in workplaces, and Neil's views on resilience and adaptation, drawing parallels between cellular processes and societal dynamics. He challenges the machine metaphor for the human body and discusses the interconnectedness of reality. Neil also touches on themes of consciousness and mental health, sharing his experiences with resilience and depression, and how physical therapy and exercise played a role in his recovery. Additionally, he reflects on his father's experience during the Kindertransport and its influence on his understanding of resilience. Looking ahead, Neil plans to write books on consciousness, death, and lessons from the AIDS crisis. As always, it has been our pleasure to have Neil join us and no doubt, we will hear from him again someday soon. Enjoy! linkedin.com/in/neil-theise-63087330 NeilTheiseOfficial.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Balancing Sustainability and Business in Service Design with Sidney Debaque 46:50
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise using design principles to promote sustainability, the importance of both top-down and bottom-up approaches, and empowering users. The conversation also highlights transparency, localism, iterative design processes, and the responsibility of designers to advocate for ethical practices. Sidney concludes by sharing his plans to launch a consultancy focused on reducing environmental impact and fostering sustainable behaviours. linkedin.com/in/sidneydebaque Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing for Impact: Insights from Adam Cochrane on Innovation and Community 41:07
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- Welcome to another episode of This is HCD. In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and venture support. As the conference director, he ensures the event's content and experience align with the theme of designing for impact. Adam clarifies that the Service Design Network is a non-profit, and these conferences aren’t about making money. He invites everyone to join the fun and professional service design community at the conference, whether in person or remotely. We also discuss the challenges of ageism in design and the importance of community building for professional growth. With the upcoming conference in Helsinki, Adam highlights Finland’s rich design culture and promises diverse speakers, workshops, and networking opportunities, all focused on the value and impact of service design. linkedin.com/in/adambcochrane Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing for Longevity with Sheng-Hung Lee: Embracing AI, Empathy, and Growth 1:00:34
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- Welcome to another episode of the Human Centered Design Network Podcast. We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism. We advocate for valuing older designers' wisdom and promoting continuous learning through personal projects, known as the 5% rule. The conversation highlights the need for adaptable, growth-minded design teams and a shift from designing for retirement to designing for longevity. We emphasise design's strategic and philosophical aspects and call for greater societal recognition and investment in design, urging designers to build their personal brand and focus on their impact. linkedin.com/in/shenghunglee https://www.shenghunglee.com/designforlongevity Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Experimenting with Work: Insights from Miro's Sid van Wijk 33:54
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- Welcome to another episode of This is HCD. In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person collaboration. Sid shares insights into Miro's Living Lab, a dynamic environment where they continuously test and refine office spaces based on feedback from employees and customers. Key themes include the balance between individual work and collaboration, the necessity of workplace flexibility, and strategies for measuring employee experience. linkedin.com/in/sidvanwijk Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Redefining Constraints: Jerry Michalski on Trust, Design, and the Future of Knowledge Management 1:09:42
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people. Jerry shares insights about his 26-year project, Jerry's Brain, a personal knowledge management system, and the advantages of maintaining such a rich, evolving repository. We delve into the idea of rethinking constraints and consider a future where humans and software are more integrated. Jerry explains the unique, quirky aspects of TheBrain software and the challenges it presents, including integrating AI and inferring context from data. He emphasises the importance of externalising and curating thoughts. Our conversation underscores the significance of trust, assuming good intent, and working openly to build collaboration. Jerry also explores how belief systems affect growth, the extractive economy, the power of storytelling, and navigating a post-truth world. Together, we advocate for a radical approach to design that fosters growth and addresses societal issues. linkedin.com/in/jerrymichalski https://www.jerrysbrain.com/welcome Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Democratising Map-Making: A Conversation with Loren Baxter from Felt 42:16
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Play Later Play Later Lists Like Liked👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisis hcd.com/training ------- Welcome to another episode of This is HCD. We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software. Felt aims to make map-making accessible to everyone, moving beyond just GIS experts. Loren shared how Felt simplifies the process of creating maps, making it easy for users to handle geospatial data and collaborate seamlessly. We discussed Felt's impactful role in disaster response and humanitarian efforts, showcasing how accessible mapping can make a real difference. Loren also explained the challenges government organisations face with specialised mapping and how Felt addresses these issues. We delved into the exciting potential of AI in enhancing mapping experiences and the design challenges of creating a product for both novices and experts. Loren highlighted Felt's free option for personal use, emphasising their commitment to accessibility. Overall, Felt is making significant strides in democratising map-making, and it was inspiring to hear about their journey and vision for the future. linkedin.com/in/lorenbaxter https://felt.com/?utm_source=website&utm_medium=referral&utm_campaign=hcd_podcast Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Levelling Up Skills: Trauma-Informed Design Research with Jenny Winfield 57:14
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Play Later Play Later Lists Like LikedIn today's episode of "This is HCD," we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area. Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on her experience in a trauma-informed organisation, emphasising the necessity of embedding these principles into the design process to ensure care, safety, and validation in research sessions. Jenny underscores the importance of setting boundaries, managing secondary stress, and prioritizing self-care for researchers. She also talks about the challenges of navigating sensitive topics and guiding conversations in a supportive manner. Sit back, relax, and enjoy the episode as we explore the power of empathetic and informed design with Jenny Winfield. linkedin.com/in/jenny-winfield https://www.jennywinfield.co.uk https://medium.com/@winnyltd https://blog.chayn.co/tagged/user-research Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #UserResearch #TabooTopics #TraumaInformedDesign #LevellingUpSkills #EmpatheticResearch #UserExperience Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Following the Service Design Journey with Arun Martin 25:32
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Play Later Play Later Lists Like LikedIn today's episode of This is HCD, we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the way. Arun is recognised for his significant contributions to the service design field, regularly sharing insights through articles and LinkedIn posts, which is actually how we connected a number of years ago. He is valuable member of the Circle community on thisishcd.com , where he actively participates in events and stimulates engaging discussions. It's a conversation packed with insights, so let's dive in. Unlock show insight PDF: https://www.thisishcd.com/episode/following-the-service-design-journey-with-arun-martin linkedin.com/in/arunjmartin https://bootcamp.uxdesign.cc/early-journey-of-my-service-design-career-6f0e1fdb069b https://sites.google.com/view/sdbookclub/home https://www.linkedin.com/company/servicedesignjourneys/ Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #ServiceDesignJourney #CommunityEngagement #ServiceDesignBookClub Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Designing Tomorrow: Genevieve Gaudet for Nava 53:07
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Play Later Play Later Lists Like LikedWelcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising the impactful difference they make in people's lives through their dedication to public service. Sit back, relax and enjoy this episode. linkedin.com/in/genevievegaudet Nava Labs : Learn more about Nava Labs Navigator Decision Support Tool : Nava Labs' partnership with Benefits Data Trust to learn about how AI might be able to support professional navigators in their work to connect people to public benefits and services Designing the unseen : How Nava designers use service design to enable government institutions to build public trust Nava's Careers page: Always adding new roles to join the growing multi-disciplinary team using design and technology to make government services more simple, effective, and accessible to all. Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #DesignImpact #digitalinnovation #GovernmentServices Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Creative Journeys: From Design to Storytelling with Jessica Hische" 51:31
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Play Later Play Later Lists Like LikedWe’re thrilled to welcome the incredibly talented Jessica Hische to the Human Centered Design Podcast. Jessica, a renowned lettering artist and author, based in San Francisco, shares her journey from studying graphic design to becoming an illustrator and author of children's books. Known for her exquisite typography and eloquent visual storytelling, Jessica's work is nothing short of breathtaking. As we delve into her creative process, Jessica shares insights into the tensions and harmonies within her work, balancing the roles of writer and illustrator with grace and skill. We explore her recent ventures into children's literature with books like "My First Book of Fancy Letters", "Tomorrow I'll Be Brave" and "Tomorrow I’ll Be Kind," gaining valuable perspective on her artistic journey. Don't miss this opportunity to dive into the mind of a true design luminary and gain inspiration from her remarkable portfolio. Be sure to check out the show notes and description for a link to Jessica's captivating work — it's truly worth exploring! https://jessicahische.is/ Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #Illustration #Storytelling #Typography #Author Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 Visualising Complexity: with Possibilitarian Dave Gray 59:49
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Play Later Play Later Lists Like LikedWelcome to another episode of the Human Centered Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking. Now this episode was really open and free-flowing, mainly because I think it was recorded quite late in the night for me, so we discussed lots of topics. Different topics, but mainly going to cover off some of the main points here. We talk about the power of drawing and visualisation, the influence of belief systems on reality, and the importance of finding common ground with those that we're working with. Dave shares his insights on facilitating workshops and encouraging active participation, something many of us are really struggling with. As well as nurturing creativity and challenging beliefs. This conversation really highlights the need for trust and open-mindedness. How do we get that in order to drive meaningful change? Dave also discusses his experience and how he got his first break, really creating infographics for newspapers, and then teaching others to draw to create that alignment. Now he shares the story of starting his company, XPLANE, and the power of information visualisation. We really stress the importance of creativity and design, and the challenges of that the notion that only some people are creative, something that I face many times when I'm training. Now he introduces the concept of being a possibilitarian and encourages testing assumptions and pushing boundaries. Dave also discusses his new endeavour, School of the Possible, a community that you might be interested in as it explores creative projects and cultivates positive possibilities. It's an incredible episode, Dave's incredible. Go grab a coffee, a slice of your favourite cake, or maybe a few biscuits. Sit back and enjoy. linkedin.com/in/davegray Campfire call – SCHOOL OF THE POSSIBLE Visual Thinking – Hi there! (xplaner.com) Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #CollaborativeDesign #LiminalThinking #VisualisingComplexity Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 ”AI Insights: Ethics, Trust, and Branding with Graham Nolan” 55:40
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Play Later Play Later Lists Like LikedWelcome to The Human Centered Design Network Podcast. In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're particularly going to be focusing on the role of generative AI. And we're exploring both the benefits and the challenges. From responsible data usage to governance. So we'll discuss how organisations and individuals can benefit from having their own localised AI. Now, we highlight the critical importance of understanding AI's impact on trust, ethics, and brand creation. It's fascinating to see how AI is transforming tasks like search, turning traditional search bars into something that's a little bit more efficient, and also that gives us the power of having some conversational tools. We're going to try to understand revolutionising customer service and the interactions that surround both customer service and interaction touch points. Now, despite the fears of AI replacing jobs, we discuss what it's more likely to do in terms of automating tasks, freeing the employees for better use of their time and more strategic and creative efforts, which most businesses out there are really interested in doing. Another interesting point in this conversation, is the apparent lack of customer obsession in many organisations. That was identified in the trends report. And this is reflected in practices like shrink inflation, reduced staffing and surge pricing, pushing the boundaries of customer forgiveness. Now, Accenture Ireland is always on the lookout for talented designers and hosts. It's a vibrant design chapter connecting designers across the company. The trends report is now available to download digitally and encourage you to connect with Graham on LinkedIn for more insights. Stay tuned to The Human Centered Design Network Podcast as we unpack the evolving trends and discuss what organisations like yourselves need to design and create a better future for all. linkedin.com/in/grahamnolan https://www.accenture.com/content/dam/accenture/final/accenture-com/document-2/Accenture-Life-Trends-2024-Full-Report.pdf Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #CollaborativeDesign #AIInsights #AIInnovation #ResponsibleTech #CustomerCentricity Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Designing for Social Impact: A Conversation with Jenni Parker" 44:52
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK, specialising in social impact. Jenni comes highly recommended by my very good friend Rachel Dekas. In this episode, we delve into the realm of impactful work, exploring Jenni's perspective on what it entails and what it doesn't. We discuss the criteria Jenni uses to select projects, offering valuable insights for anyone eager to make a difference. Jenni's insights are truly inspiring, and I'm incredibly grateful for her time and wisdom. I'm certain you'll find our conversation enlightening, so let's jump straight in! linkedin.com/in/jenniparker designhumanly.com Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "From Advertisements to Empowerment: Michael Rios's Journey Towards Social Entrepreneurship" 1:04:56
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show we have Michael Rios from the UN and more specifically the UNDP. Now Mike is Head of DigitalX and based in Cambodia and in this episode we explore Mike's own journey that has led him from all over the world pretty much but we drill down into the projects that he's most proud of, which includes projects within the social impact space. From working in creative advertising for companies like Nike and Coca-Cola to ultimately finding fulfilment in social entrepreneurship in Cambodia. Mike shares pivotal moments, including a radical intervention from a mentor that led him to Thailand, teaching at a rural school, and experiencing the stark realities of poverty and the power of social enterprises. His journey prompts reflection on the true meaning of success and fulfillment beyond consumerism and materialism. I know you're going to love this episode so let's jump straight in. linkedin.com/in/mikerios Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Emerging Talent: Inside the Service Design Network's Young Talent Board" 37:34
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Hey Everyone and welcome to another episode of This is HCD. Today in the show, we have two of the board members from the Next Gen SDN Conference, Lea Sevšek and Jihee Hwang. We discuss the Young Talent Board’s role in bridging education and professional practice in service design, promoting diversity, and organising inclusive conferences. We speak about the upcoming event in April 2024. We explore why this event coming up in April is so powerful for supporting the next wave of emerging service design talent globally. We highlight volunteer opportunities, global reach and efforts to engage young talent. It’s a great one. Let’s jump straight in. https://sdn-youngtalentboard.org/conference https://www.linkedin.com/in/jiheehwang/ https://www.linkedin.com/in/lea-s-b3157011a/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Ancient Mysteries: Mythical Ireland with Anthony Murphy" 1:21:01
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers We have an absolutely incredible treat for you on the show. Let me tell you a bit of a background. So when I’m travelling, or when I lived in Australia, and I get asked where I’m from, I say I’m from Ireland. But when I’m in Ireland, I say I live in Dublin, I’m from a place called Drogheda. And when I’m in Drogheda, I tell them where I grew up. Well the location is not only the place of my birth, but it’s really, really historic. It’s on the banks of the River Boyne, a hugely historic location in Irish history for various reasons but this river is known internationally as the Brú na Bóinne, which refers to the mansion or the palace of the Boyne. And from the age of about 8 or 9, I remember going on a school tour and I became somewhat obsessed with this area of the river because on the bend of that river is a Neolithic tomb that predates the pyramids and is approximately 3,200 years old, Before Christ. It’s a World Heritage Site and it’s quite simply a remarkable and a spiritual location, for me particularly, that I believe offers us a really rich connection to the past. In this episode, I speak with Anthony Murphy of Mythical Ireland. Now Anthony is also from where I’m from in Drogheda and over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area. Together with local artist Richard Moore, who coincidentally was instrumental in encouraging me as a teenager to pursue my love of design, well they’ve explored and uncovered knowledge that offers us new perspectives into what it might have been like at the time of Newgrange. Now of course, a lot of this is speculation, but we discuss nevertheless, what we believe we do know. There’s an unbelievable revelation for me in this conversation, about things like, how they transported these huge boulders that are engraved from over 120km away to the site at Newgrange, how do they do that? Back and forth from the UK and further afield using boats? I’m keen to learn more about the potential of the social structures at that time to try and get a peek of what it was like. Anthony was happy for me to get a clearer picture on what that might have looked like at the time. So from a Human Centered Design perspective, I’m really curious what we can learn and derive from the Neolithic period and where we are today. linkedin.com/in/anthony-murphy-42018622 https://mythicalireland.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Empowering Resilience: The Journey of Lilli Graf" 54:19
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers We have the pleasure of hosting Elisabeth Graf, affectionally known as Lilli. We connected a number of months ago on LinkedIn and I was so impressed by Lilli’s awesome background and devotion to applying design to enable a greater sense of resilience for both businesses and the planet. Hailing from the beautiful area of Verona in Italy, somewhere I’ve never been but want to go, Lilli is truly on a mission to scale her knowledge, to maximize her impact, not only in her locale of Verona, but also globally through her dedicated community IMMA Collective, which we talk about in greater detail. Lilli, as you will probably get to see, is a wonderful human being and a really truly genuine example of what I refer to as a change maker. She’s taken personal and professional risks to really help enable change and I believe it is 100% worth connecting with her through her website or LinkedIn. Without further ado, let's dive into Lilli's incredible journey and learn more about her inspiring work. linkedin.com/in/elisabeth-lilli-graf https://www.immacollective.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Conversations with Kasper Bjørkskov: From Architect to Activist - Unveiling the Path to Collective Change" 47:45
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers CIRCLE - A Community for Ethically Conscious Designers & Changemakers Fast-track your career with our 12-week training programme: Coaching & Mentoring for Innovators & Change-Makers with Gerry Scullion In this episode, I speak with Kasper Bjørkskov. A former architect and activist based in Copenhagen. We speak openly about his role within the existing systems in society, and why he switched from architecture to activist. What triggered this? And also, what is he striving to achieve? He’s extremely passionate about raising awareness of what we do as a collective and what we need to do more of within the complex systems of impact around climate change, sustainability, and initiating more and more communities to change for the better. He’s a truly wonderful guest, you’re going to love this one. linkedin.com/in/kasper-benjamin-reimer-bjørkskov-660a4899 Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "A Fresh Perspective on UX: 'Think in 4D' with Erica Heinz" 34:57
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Welcome to another episode of This Is HCD. In this episode, I speak with Erica Heinz, author of Think in 4D, a brand new book aimed at user experience designers. It's absolutely beautifully designed, designed by themselves. And we discussed the industry of user experience or UX in detail, where she feels this book helps cover some of the voids due to the perceived shift in the user experience industry over the last decade. Now, Erica has been working with many amazing organizations and brings an awesome and much needed fresh perspective to user experience. She's truly wonderful. I loved speaking with her. Let's jump straight in. linkedin.com/in/ericaheinz Discount code for 10% off 'Think in 4D' book (eBook or hardcover): THISISHCD Go to http://thinkin4D.com to redeem Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Exploring Creativity and Collaboration: A Journey through Music Thinking and Jam Cards with Christof Zürn" 49:11
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Welcome back to the show to our old friend Christof Zürn. I actually had the pleasure of meeting this wonderful human being in person in Amsterdam earlier this month. Christof appeared on the podcast a number of years ago but since then has produced his book "The Power of Music Thinking”, published by BIS Publishers. In this episode, we speak more about the Jam Cards, which I'll link below. It’s an interactive and meaningful way to collaborate more effectively with yourself or with teams. We demo these Jam Cards in the episode, so you can listen to it or follow along on YouTube. Christof is absolutely awesome and I’m excited to share this one with you. https://musicthinking.com/jam-cards/ https://www.linkedin.com/in/creativecompanion/ https://www.linkedin.com/company/music-thinking/ youtube.com/@Musicthinking Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Crafting Human-Centric Employee Experiences: Insights from Elliott Nelson" 54:13
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Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the podcast, I'm delighted to welcome Elliott Nelson, Chief HX Officer, which is Human Experience Officer at HXWize in the US. Now we connected through my good friend and our good friend, Marc Stickdorn in 2023, and had great conversations about the complicated processes within the world of HR and employee experience. So this episode is really for anyone who has been wondering about using service design methods. For employee experience. Elliott is truly awesome. He was a fantastic guest. I know you're going to find it really interesting to listen to him. I know you're going to love this episode. So let's jump straight in. linkedin.com/in/elliott-nelson-392343 https://www.hxwize.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices…
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The Human Centered Design Podcast | Service Design & UX
1 "Unlocking Creativity: Exploring Liminal Coaching with Mike Parker" 49:15
49:15 Play Later Play Later Lists Like Liked49:15
Play Later Play Later Lists Like LikedNEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Welcome to another episode of This is HCD. Several months ago, I started speaking with today's guest, Mike Parker, owner and founder of Liminal Coaching in Wales in the UK. I'd heard Mike's name mentioned several times over the years online, especially after reading the brilliant book by Dave Gray called Liminal Thinking several years ago. Now that book for me was transformative. Both personally and professionally, and over the years, as I explored ways and means to extend my level of knowledge in this space, I started to read more and more about the benefits of liminality to changemakers. So what exactly is liminality? And more to the point, what is liminal thinking? If you haven't read that book, I really encourage you to pick it up. It's a brilliant book and a brilliant read. Now, liminal thinking is a concept, an approach to problem solving and understanding. The world that deals with the power of the thresholds of perception and belief. Now, the term liminal comes from the Latin word limen, meaning threshold. And in a broader sense, liminality refers to a state of transition, the in between phase of a process of change, where you are on the threshold between one state and another. Some of Mike's work is really fascinating and involves holding space for yourself just to drift. So for anyone who knows me personally, they'd be familiar with the constant drive or chaos that surrounds my own life and is in constant conflict with this idea of just holding space. But I truly love it and I love practicing it. I might not be good at it. But I know I want to get better at it, but that's probably a really nice way of framing it. So this episode is going to be of interest to me, or of interest to you if you're like me in that sense, always running close to empty and always striving for perfection and really ultimately being critically hard on yourself from time to time. So in this episode we tackle some of those pieces and go deeper into Mike's practices. Let's get stuck in. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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