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Chris Risdon on Service Design

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Manage episode 436115175 series 2485252
Content provided by Jorge Arango. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jorge Arango or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.
See full show notes at:
https://theinformed.life/2024/08/25/episode-147-chris-risdon/

  continue reading

Chapters

1. Chris Risdon on Service Design (00:00:00)

2. About Chris (00:01:29)

3. Explaining Service Design (00:03:41)

4. Channels and Touchpoints (00:08:31)

5. The Role of Service Designers in Organizations (00:17:00)

6. Service Design and Digital Products (00:21:38)

7. Service Design Evolving (00:29:28)

8. The Impact of AI on Service Design (00:34:17)

9. Closing (00:41:16)

157 episodes

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Chris Risdon on Service Design

The Informed Life

45 subscribers

published

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Manage episode 436115175 series 2485252
Content provided by Jorge Arango. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jorge Arango or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.
See full show notes at:
https://theinformed.life/2024/08/25/episode-147-chris-risdon/

  continue reading

Chapters

1. Chris Risdon on Service Design (00:00:00)

2. About Chris (00:01:29)

3. Explaining Service Design (00:03:41)

4. Channels and Touchpoints (00:08:31)

5. The Role of Service Designers in Organizations (00:17:00)

6. Service Design and Digital Products (00:21:38)

7. Service Design Evolving (00:29:28)

8. The Impact of AI on Service Design (00:34:17)

9. Closing (00:41:16)

157 episodes

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