AI in the Underwriting Chair with Jeff Sutton, Markel

The Insurance Podcast

AI and its impact is looked at with curiosity, desire, concern, and a bit of fear, but with insurance its presence is often seen with affecting distribution and customer experience. However, is enough focus happening on use within the underwriting chair? Jeff Sutton, Senior VP Sales and Marketing for Markel shares what he sees and how Markel is finding advantages with underwriting and for their partners.

In this episode:

• How AI is helping with sales and experience by starting with risk submissions
• Why empowering the experience of relationships should be an end goal
• What AI tools are being used across underwriting
• When and how AI will affect the distribution experience
• Declared Interests- some fun stories about Jeff
• What kinds of AI are being used and where to find them

Jeff reveals how using AI to modernize and innovate underwriting processes is leading to better relationships and how other insurance entities can move forward and do the same.

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