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119. ITXM Insights - November 2024
Manage episode 452380426 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of the IT Experience Podcast, Pasi , Sami, and Sakari discuss the latest trends in IT experience management, insights from recent industry events, and the importance of aligning priorities for improvement. They explore how AI is transforming the service desk, the significance of experience management in various business functions, and the challenges of implementing these changes. The conversation also touches on the watermelon effect in IT and looks ahead to upcoming trends for 2025.
Takeaways
- AI is significantly changing the landscape of IT and service desks.
- Experience management is becoming a critical focus for organizations.
- Clear communication and understanding of experience management are essential for success.
- The watermelon effect illustrates the disparity between perceived and actual performance in IT.
- Organizations must prioritize removing barriers to improve user experience.
- Experience management can be applied beyond IT to HR and finance.
- Simplicity in metrics can help organizations focus on what truly matters.
- Networking and discussions at industry events are crucial for understanding market readiness.
- The maturity of discussions around experience management is increasing among customers.
- Looking ahead, organizations should prepare for significant changes in IT experience management.
124 episodes
Share
Manage episode 452380426 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of the IT Experience Podcast, Pasi , Sami, and Sakari discuss the latest trends in IT experience management, insights from recent industry events, and the importance of aligning priorities for improvement. They explore how AI is transforming the service desk, the significance of experience management in various business functions, and the challenges of implementing these changes. The conversation also touches on the watermelon effect in IT and looks ahead to upcoming trends for 2025.
Takeaways
- AI is significantly changing the landscape of IT and service desks.
- Experience management is becoming a critical focus for organizations.
- Clear communication and understanding of experience management are essential for success.
- The watermelon effect illustrates the disparity between perceived and actual performance in IT.
- Organizations must prioritize removing barriers to improve user experience.
- Experience management can be applied beyond IT to HR and finance.
- Simplicity in metrics can help organizations focus on what truly matters.
- Networking and discussions at industry events are crucial for understanding market readiness.
- The maturity of discussions around experience management is increasing among customers.
- Looking ahead, organizations should prepare for significant changes in IT experience management.
124 episodes
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Similar to The IT Experience Podcast
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
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Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
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continue reading
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…
continue reading
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…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
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