121. How to understand complexity with Dave Snowden

The IT Experience Podcast

In this enlightening conversation, Dave Snowden discusses the principles of complexity science and its application in organizational change. He emphasizes the importance of understanding human interactions over attempting to change behavior directly. The discussion covers the evolution of ideas, the coherence of theories, and the role of culture in decision-making. Dave also highlights the significance of storytelling in mapping organizational culture and the need for real-time pattern detection through micro scenarios. The conversation concludes with insights on balancing human agency with AI in organizations and the necessity of creating spaces for innovation.

Follow Dave on Linkedin: https://www.linkedin.com/in/dave-snowden-2a93b/

Takeaways

• Complexity science is essential for understanding human systems.
• Cultural dynamics significantly influence decision-making in organizations.
• Mapping organizational culture through stories provides valuable insights.
• Stimulating change requires altering interactions rather than behaviors.
• AI should complement human judgment, not replace it.
• Micro scenarios can reveal weak signals in complex systems.
• Creating informal networks fosters innovation and collaboration.
• Understanding context is crucial for effective organizational change.
• Organizations must adapt to the complexity of their environments.
• Real-time pattern detection is vital for navigating change.

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