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What Happens When AI Agents Cold-Call You? We Found Out
Manage episode 465337053 series 3521162
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Alex Levin is Co-Founder and CEO of REGAL | AI-Powered Contact Center Software . He leads the GTM teams. Prior to that, Alex was a product manager at Personal and Thomson Reuters, and then joined Handy (acquired by ANGI in 2018) as an early employee. At Handy and then ANGI, Alex led growth and marketing. Alex grew up in New York and received his BA from Harvard.
What you will learnHow AI agents are being used to automate and improve customer interactions in contact centers.
The importance of building tools around AI models, rather than just focusing on the models themselves.
How real-time data and A/B testing can be used to personalize and optimize customer journeys.
How AI agents are increasingly handling routine phone tasks, freeing up human agents for more complex interactions.
Why personalized conversations, even with AI, are crucial for building trust and understanding customer needs.
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