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All About Change


1 The Goodwill You Don't Know with CEO Steve Preston 29:53
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Steve Preston is the CEO of Goodwill Industries. Though Goodwill is known for big stores where people can donate clothes and buy them secondhand, those stores are just the first level of what Goodwill Industries are about. Those stores fund an international organization that provides job training, employment placement services and other community-based programs for people who face barriers in their employment. Steve joins Jay to discuss the ways Goodwill Industries support veterans and individuals who lack job experience, an education, or face employment challenges, such as those people who are formerly incarcerated. Today's episode was produced by Tani Levitt and Mijon Zulu. To check out more episodes or to learn more about the show, you can visit our website Allaboutchangepodcast.com. If you like our show, spread the word, tell a friend or family member, or leave us a review on your favorite podcasting app. We really appreciate it. All About Change is produced by the Ruderman Family Foundation. Episode Chapters 0:00 intro 1:02 The Goodwill you don’t know 4:33 The troubling reality of work reintegration for formerly incarcerated folks 10:00 How Steve brings his public-sector experience to Goodwill 11:17 Goodwill’s employment centers 15:51 The interplay between Goodwill’s national and local arms 24:07 The case for minimizing recidivism becoming a cross-party cause 27:05 Goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at www.jayruderman.com .…
AI Deep Dive: Three Generations Of HR Tech AI Solutions In The Market
Manage episode 442171768 series 2884717
Content provided by Josh Bersin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Bersin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this podcast I explain how Large Language Models and neural networks are reinventing the HR Technology market. After more than 30 in-depth interviews with HR Tech vendors, we see three generations of AI solutions:
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- Emerging: AI features added on
- First Generation: AI capabilities built-in
- Second Generation: Platforms built on AI
329 episodes
Manage episode 442171768 series 2884717
Content provided by Josh Bersin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Bersin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this podcast I explain how Large Language Models and neural networks are reinventing the HR Technology market. After more than 30 in-depth interviews with HR Tech vendors, we see three generations of AI solutions:
…
continue reading
- Emerging: AI features added on
- First Generation: AI capabilities built-in
- Second Generation: Platforms built on AI
329 episodes
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Suzanne McGovern , CHRO of Ipsy , has many years of experience in consulting, HR, DEI, and business growth (PwC, IBM, Splunk) and now leads HR for a billion dollar beauty company. In this thought-proving interview, Suzanne explains how the CHRO role has now become an “outside-in” C-level role and how complex and “mission-centric” the CHRO role can be. Suzanne also believes and explains how consulting experience is so important in the CHRO position, the importance of recruitment, hybrid work, and her perspectives on the role of AI. Additional Information The CHRO Insights Initiative Why Is It So Hard To Be A Chief HR Officer (CHRO)? Learn about Galileo, the World’s AI Expert Assistant for HR Special Josh Bersin Academy Course: AI in HR (highly acclaimed)…
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1 Building An AI-Powered Superworker Company: Five Keys To Success 20:49
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This week I summarize my Irresistible Keynote and explain the five keys to building an AI-powered Superworker company. And as you’ll hear, they revolve around the value of people, not the value of technology. It’s funny how we think AI is “different” and we personify it. It’s basically a tech platform, and if you think about it that way you’ll be much better off. Additional Information No, Entry Level Jobs Are Not Going Away Why AI Is A Job Creator, Not A Job Destroyer Reinvent your Career: Galileo Learn, the AI Learning Academy for HR The Revolution in L&D…
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1 How Mastercard Uses AI to Rewire HR for Employee and Business Performance 19:47
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Anshul Sheopuri , Executive Vice President, People Operations & Insights, Mastercard, talks with Kathi Enderes about the company’s method for using AI in HR. From Build vs Buy decisions and approaches to govern the roll-out of AI to specific examples of use cases, he explains how to use AI strategically across a fast-growing, tech-first company at the forefront of AI innovation—and he gives tips on how to get started. Additional Information Artificial Intelligence in HR: Certificate Course in Galileo Learn The End of HR As We Know It? AI Is Starting To Change Everything. The Rise of the Superworker: Understanding The Deep Impact of AI on Business At the inflection of AI and HR: How we’re equipping employees for the AI era (by Mastercard)…
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1 How WPP, The World's Leading Ad Agency, Is Transforming Itself With AI 40:47
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This is a fascinating conversation with Josh Newman , the Global Head of People Strategy & Experience, at WPP . WPP, the world’s leading advertising agency, has around 100,000 employees and a fascinating agency-specific organization around the world. Josh explains the business and operating model for WPP, and how it became an $8.1 Billion market cap business. Over the last year WPP’s board wanted to look at the workforce and find ways to improve productivity (“the Workforce Intelligence Project”). Josh explains how WPP took this sprawling, high-performance company and developed an enterprise-wide “work-design”, using its own AI and help from a new vendor Reejig, to understand what everyone was doing. This effort enabled WPP to radically simplify its job families and prepare the jobs and roles for the company’s new AI platform, WPP Open. (As you’ll hear, WPP went from 60,000 job titles to fewer than 600 as the company streamlines operations for its new AI platform WPP Open.) This is work simplification at massive scale. This kind of work is now essential to every company as we look for ways to embrace AI. And as you’ll hear, the WPP Workforce Intelligence project has helped people find new jobs, advance their careers, and better pinpoint HR investments in the right place. The end result will be a company with higher growth, profitability, innovation, and client service. If you’re a business leader, HR professional, consultant, or CEO you should listen to this discussion. Josh describes precisely how they accomplished this transformation and explains how AI is “preparing WPP for AI.” Chapters 00:00 Introduction to WPP and Its Role in the Future of Work 05:36 Workforce Intelligence and Job Redesign Project 10:23 Leveraging AI for Job Architecture and Efficiency 15:05 Mapping Roles and Tasks for Enhanced Productivity 20:18 The Concept of M-Shaped Workers 25:11 Validating New Job Structures and Roles 30:19 Business-Driven Workforce Intelligence and Its Impact 35:06 Future-Proofing Organizations Through Continuous Learning Additional Information The Rise of the Superworker: Designing You Company for AI The End of HR As We Know It? AI Is Starting To Change Everything. Galileo Learn: The AI Professional Development Academy for Leaders…
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1 Why AI Is A Job Creator, Not A Job Destroyer 11:02
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Recent comments from Anthropic CEO Dario Amodei claims that we’ll have a “white collar bloodbath” in jobs and 50% of jobs are going away, leading to 20% unemployment. I believe this is completely incorrect, and in this podcast I explain why. Tech leaders may have a distorted perspective because so much of their energies go into pure software development – there’s a much bigger positive effect happening. (The Superworker effect.) Background Why Entry Level Jobs Are Not Going Away The Rise Of The Superworker Axios story…
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1 Cornerstone Galaxy. How To Think About Your Enterprise Learning Platform. 11:59
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This week I discuss Cornerstone Galaxy , the new, integrated version of Cornerstone, which includes Skyhive, Edcast, Grovo, Tailspin, and other technologies built in. As you’ll hear, Cornerstone is the largest enterprise learning platform company in the world and they’re getting very aggressive with bundling, pricing, and features. At the same time I discuss the role of other competitors such as Docebo, Oracle, Workday, SAP, and the role of Sana and Galileo Learn (our new offering). There’s lots more to discuss, please call us if you’d like help with your LMS | enterprise learning strategy and I urge to read our Revolution in Corporate Learning comprehensive study on how AI can totally reinvent your corporate learning, enablement, and skills strategy. Additional Information The Revolution in Corporate Learning (research report) Galileo Learn – A Revolutionary Approach To Corporate Learning…
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1 Tanuj Kapilashrami, Chief Strategy Officer at Standard Chartered 35:20
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This is a fascinating and essential podcast about leadership, AI, HR, and business transformation, featuring Tanuj Kapilashrami , the CHRO and Chief Strategy Officer of Standard Chartered. In this conversation, Tanuj talks about the strategic direction of Standard Chartered Bank, her role as Chief Strategy and Talent Officer, and the importance of aligning organizational capabilities with business strategy. She discusses the transformation of work processes, the integration of AI, and the evolving role of HR in the banking sector. Tanuj explains the role of job architecture and the importance of skills in driving organizational success, and she also clearly explains the future role of the CHRO. The CHRO role has risen tremendously in the last two decades. Tanuj is an inspirational example of a CHRO who has taken her experience in all areas of human capital management to become a powerful chief strategy officer, a career transition which will become much more common in the future. You will also hear how Tanuj views the AI transformation and how she puts a clear business focus on the AI strategy, moving far beyond AI as a tool to streamline HR. (Listen to her discussion about AI in performance management and how the “AI Sandpit” works at Standard Chartered.) Listen also to Tanuj’s focus on “plumbing,” as the foundation for business growth and transformation. Takeaways Standard Chartered is a cross-border bank focused on emerging markets. The role of Chief Strategy and Talent Officer is crucial for aligning strategy with capabilities. Transformation should be a core part of the organizational DNA. Skills development must be integrated into work redesign. AI can enhance productivity across various job types. Job architecture needs to evolve with changing business needs. A centralized approach to AI strategy is essential for scalability. HR must embrace technology to remain relevant. Understanding the operational aspects of HR is critical for strategic success. Curiosity and continuous learning are vital for HR leaders. Sound Bites “Transformation is such an abused word.” “Skills come in at a work redesign level.” “Humans will lose out to other humans who use machines.” “AI cannot be empathetic as humans can be.” “Get comfortable as a team playing in the sand pit.” “It’s the plumbing that matters.” Chapters 00:00 Overview of Standard Chartered Bank 02:49 The Role of Chief Strategy and Talent Officer 05:52 Aligning Strategy with Organizational Capabilities 08:46 Transforming Work Processes and Skills 12:07 Navigating Job Architecture and AI Integration 14:56 AI Strategy and Implementation in Banking 17:54 The Future of HR in the Age of AI 21:13 Advice for Aspiring CHROs Additional Information Our New CHRO Insights Research Yes, HR Organizations Will (Partially) Be Replaced by AI, And That’s Good The White Collar Recession Is Real: What Should We Do About It? The Rise of the Superworker: Reinventing Jobs, Careers, and Organizations…
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1 Introducing Galileo Learn™, A Bold New Platform for Corporate Learning 13:47
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Welcome to Galileo Learn, the world’s first AI-native platform for all areas of corporate learning and professional development. And yes, Galileo Learn is also the new, dynamic version of The Josh Bersin Academy, and also your personal professional development coach. As the world’s first AI native platform for learning, Galileo Learn delivers an exciting new learning experience and the most dynamic, productive way to build content in the market. And in an exciting new innovation, Galileo Learn connects directly to Galileo , the world’s AI Assistant for HR and Managers. Read more here: Buy Galileo Learn . Learn more about The Revolution in L&D .…
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1 Digital Twins, The Curiosity Cycle, And Radical Changes In Corporate Learning 20:21
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This week I dig into digital twins and AI and why I believe the “pedagogical” approach to corporate learning is going away. While we will always have educational programs in business, the L&D world is going in a wild new, positive direction. This podcast explains the forgetting curve, spaced learning, and what I call “the curiosity cycle” in business. Does this mean “the death of courseware?” In some ways the answer is yes, so listen in. Additional Information Galileo Now Embedded Into ServiceNow and HiBob The Mercury Release of Galileo Signals a New Era for Intelligent Agents The White Collar Recession Is Real: What Should We Do About It? A Revolution In Corporate Learning Begins, Join The Journey…
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1 AI Creates High-Scale, High-Quality Recruitment Process at Foundever 19:18
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In this episode we hear from Irena Flego Maric , Global Talent Acquisition Leader and HR Technology Strategist at Foundever , one of the largest customer service companies in the world. She describes how the company is transforming its highly demanding recruitment process with next-gen AI. The company uses Maki People’s AI-powered solution to manage massive scale of hiring, sometimes recruiting 2,000 customer service reps over a weekend while handling millions of applications each month. And every candidate is assessed against the job. Foundever uses Maki’s AI to create personalized, skills-based assessments that provide candidates realistic job previews , engaging candidates in the process. As you’ll hear, this kind of “skills-based assessment” creates a highly positive candidate experience, enabling Foundever to find the best candidates at enormous scale. Additional Information Maximizing the Impact of AI in the Age of the Superworker Talent Acquisition at a Crossroads (Academy course) Emerging Trends in Talent Acquisition: Factbook…
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1 The "Workflow-Ization" Of All HR Software - AI Changes Everything 15:28
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This week I discuss the total re-engineering of HR and business software and why the “functional application” approach is going to be destroyed by workflow-oriented systems. I apologize for the slightly awkward voice, I recorded this on a long walk this morning! I discuss ServiceNow , Maki People , Galileo , Hubspot , Salesforce , HiBob , Workday , SAP , Paradox , and many other innovative systems. Come to Irresistible 2025 in a few weeks to hear and see more! Additional Information Galileo Now Embedded Into ServiceNow and HiBob The Mercury Release of Galileo Signals a New Era for Intelligent Agents Podcast: The Galileo Inside Strategy Q&A: Get Galileo for ServiceNow Q&A: Get Galileo for HiBob…
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1 Galileo Now Embedded Within ServiceNow and HiBob 6:24
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This week we announce the deep integration of Galileo , the world’s AI Assistant for HR, into ServiceNow (Now Assist) and the fast-growing HCM system HiBob . This means you can now access Galileo in the flow of work. Additional Information Announcement Details The Mercury Release of Galileo Signals a New Era for Intelligent Agents Q&A: Get Galileo for ServiceNow Q&A: Get Galileo for HiBob…
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1 Welcome To AI Agent World! (Everything you need to know about the AI Agent market.) 25:33
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This week, in advance of major announcements from us and other vendors, I give you a good overview of the AI Agent market, and discuss the new role of AI governance platforms, AI agent development tools, AI agent vendors, and how AI agents will actually manifest and redefine what we call an “application.” I discuss ServiceNow, Microsoft, SAP, Workday, Paradox , Maki People , and other vendors. My goal today is to “demystify” this space and explain the market, the trends, and why and how your IT department is going to be building a lot of the agents you need. And prepare for our announcements next week! Chapters 00:00 Introduction to AI Agents and Market Trends 02:55 Understanding Intelligent Agents and Their Applications 05:48 The Role of Agents in HR and Business Workflows 09:09 Agent Management and Governance Challenges 11:46 ServiceNow’s Evolution and AI Integration 15:06 The Future of Custom Agent Development 17:55 Upcoming Events and Industry Insights 20:46 The Impact of AI on HR and Workforce Dynamics Additional Information The Mercury Release of Galileo Signals a New Era for Intelligent Agents The End of HR As We Know It (long read on AI’s impact on HR) The Rise of The Superworker: Four Stages of AI Explainer Video Microsoft Launches People Skills In Copilot, Altering The HR Tech Market Irresistible 2025: Join Us (almost full)…
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1 Dara Engle, CHRO of ORIX, Describes Global HR Governance 19:20
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In this episode of the WhatWorks podcast, Dara Engle , CHRO of ORIX USA, speaks with Kathi Enderes to explore the power of systemic HR in transforming a global organization. Discover how Dara navigates the complexities of leading HR in a multinational context, leveraging her extensive experience to drive strategic alignment and transformation. From building resilient cultures to managing change in a fast-paced environment and coaching senior executives, Dara shares invaluable insights and advice for HR leaders and aspiring CHROs. Additional Information Systemic HR: The New Operating Model Designed for the Age of AI…
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1 Is The HR Profession As We Know It Doomed? In A Way The Answer is Yes. 32:03
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In this week’s podcast I discuss my meetings with many companies in Europe about “how to rapidly implement AI” to improve productivity and scale. And every single company is being asked to do this now, some with very mature and sophisticated plans. So the first question I ask is “how do we implement AI to improve the productivity of the company” and then “how do we also do this within HR?” Well now that we’re a few years into this journey, the land mines and lessons are becoming clear, and I discuss what’s going on in some of the largest companies in the world. And yes, everything you know about HR itself is changing at a rate I’ve never seen before. The second question I discuss is “what is about to happen to Corporate Learning?” And in this case I walk through the large session I had at the L&D Tech conference and how radically L&D is about to be revolutionized. A big research report on this is coming soon, but in the podcast I discuss “the end of the publishing model” in L&D, and all that implies. For those of you still a bit confused by AI and Agents in general, I urge you to Get Galileo , our ready-made AI assistant for HR. You’ll learn everything you need to know about agents and you’ll also have the world’s best “digital HR consultant” at your desk. Come see us at Unleash Vegas or Irresistible over the next few weeks, and next week I’ll cover some more in-depth case studies I want to share. Sound Bites “AI threatens the HR profession as we know it.” “Every employee is going to have their own large language model.” “We need to redesign the work to use AI.” “The AI push is forcing us to clean up our roles.” “AI can change 70 to 80% of the L&D process.” “This is a revolution, not a step change.” Additional Information Microsoft Skills Agent Disrupts the Skills Tech Market The Mercury Release of Galileo Signals a New Era for Intelligent Agents The White Collar Recession Is Real: What Should We Do About It?…
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