What Defines a Successful RPG? – Lazy RPG Talk Show

The Lazy RPG Podcast - D&D and RPG News and GM Prep from Sly Flourish

The Lazy RPG Podcast - D&D and RPG News and GM Prep from Sly Flourish

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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

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#697: Building the total experience for customers with AJ Joplin, Forrester 24:10

11 days ago24:10

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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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D&D and RPG news and commentary by Mike Shea of https://slyflourish.com

00:00 Show Start
00:59 Sly Flourish News: New Articles, Scions of Light, 5eADB Updates
09:19 Kickstarter Spotlight: Treasures in the Dark by Jeff Stevens
10:43 D&D & RPG News: Perkins and Crawford Join Darrington Press, Ivan van Norman Leaves DP, Todd Kendrick Laid Off, Jess Lanzillo Leaves WOTC
16:57 Commentary: The RPG Business Punditry Hobby
22:14 Commentary: What Makes an RPG Successful?
37:30 DM Tip: Running 200 Ghouls in One Battle
49:53 Patreon Question: Campaign Plans and Player Agency
55:30 Patreon Question: Best Resources for New GMs
58:43 Patreon Question: Managing Large Groups of Monsters

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The Lazy RPG Podcast - D&D and RPG News and GM Prep from Sly Flourish