Numbers & Narratives 7 Steps to Proving L&D Value with Neil John Cunningham

The Learning & Development Podcast

#Trading #Business News #Fitness #Business #David James #News #Careers #Podcasting Education

31:46

BE WARNED! This podcast will contain spoilers for Wednesday Season 2, episodes 1-4. Join host Caitlin Reilly each week as she takes you deep into the twisted world of Wednesday with an amazing group of guests! And producer Thing will be helping out to make sure everything goes to plan - well, mostly, anyway... In this episode: Jenna Ortega peels back the layers on the new tension between Wednesday and Enid. And that terrifying vision! Plus… Series showrunners Al Gough and Miles Millar reveal why they made Morticia Addams such a central character in this season, and what it means for Wednesday. Whether you’re a normie or an outcast, the Wednesday Season 2 Official Woecast will be the place for all things Nevermore! For more juicy details about Wednesday Season 2, head over to Tudum.com to get all of the latest updates. 1:15 Preparing for Season 2 3:25 Evolving Wednesday’s look for Season 2 4:12 Addams clan expands for Season 2 6:12 Joanna Lumley joining the cast 7:38 Wednesday and Enid's Friendship 9:00 Wednesday’s Vision 10:50 Jenna is a Producer 13:45 Al and Miles introduction 14:03 Wednesday takes down a Serial Killer 15:05 Intergenerational Relationships & the Addams Women 17:48 Catherine Zeta-Jones as Morticia in Season 2 20:48 Wednesday and Enid’s relationship 24:04 Steve Buscemi joining the cast 26:19 Wednesday’s popular! 27:45 Boy with the Clockwork Heart stop motion sequence…

about a year ago 38:40

MP3•Episode home

KEY TAKEAWAYS

Don´t worry about not understanding the data. Someone in the business will just ask them to explain it to you.
Using data stories to prove the effectiveness of what you are doing is good for you as well as for the business. Most of us are not getting the most out of existing business data.
Storytelling is incredibly powerful, especially if you back it up with data.
The Hero´s Journey storytelling framework is often a good way to structure a data story.
Once you´ve got your hypothesis, where the business is going and where it needs to go, break that down into learning objectives.
Using data stories appeals to people who are emotionally driven as well as to those who are data driven.
Understand what commercials are important to the people in your business.
If you don´t know what the financials are e.g. how much it costs to handle each call talk to the people that do know.
Be really honest about L&D can offer.
If you can´t help with a certain issue, be brave enough to say so.
Keep things simple and succinct. As much as possible use simple, universally understood data.

BEST MOMENTS

'I´d been creating these little data stories, I could prove that what I was doing was having an effect.'

'The way you solve the L&D engagement issue is to solve problems that matter to individuals.'

'Show where L&D can do better.'

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

Neil John Cunningham Bio

Neil is the author of the books, 19 Low-cost Ways to Improve Your L&D Offering; The Strategic Order Taker: A Guide for L&D to be Seen, Heard, and Valued; and his most recent Narratives & Numbers. Neil is an experienced Head of Talent & Learning and following a career of running Learning and Talent functions, he now supports others doing so with his consulting and writing.

You can connect with Neil and follow his work via:

LinkedIn: https://www.linkedin.com/in/neiljohncunningham/

Website: www.alignlearndo.com

Link to book: https://alignlearndo.com/narratives-and-numbers/

Code for 10% off book: 360

The Hero´s Journey - https://www.amazon.co.uk/Heros-Journey-Joseph-Campbell-Collected/dp/1608681890

ABOUT THE HOST

David James

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.

CONTACT METHOD

Twitter:  https://twitter.com/davidinlearning/
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
L&D Collective: https://360learning.com/the-l-and-d-collective/
Blog: https://360learning.com/blog/
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

172 episodes

The Learning & Development Podcast

Numbers & Narratives 7 Steps to Proving L&D Value with Neil John Cunningham

The Learning & Development Podcast

28 subscribers

published about a year ago

MP3•Episode home

KEY TAKEAWAYS

Don´t worry about not understanding the data. Someone in the business will just ask them to explain it to you.
Using data stories to prove the effectiveness of what you are doing is good for you as well as for the business. Most of us are not getting the most out of existing business data.
Storytelling is incredibly powerful, especially if you back it up with data.
The Hero´s Journey storytelling framework is often a good way to structure a data story.
Once you´ve got your hypothesis, where the business is going and where it needs to go, break that down into learning objectives.
Using data stories appeals to people who are emotionally driven as well as to those who are data driven.
Understand what commercials are important to the people in your business.
If you don´t know what the financials are e.g. how much it costs to handle each call talk to the people that do know.
Be really honest about L&D can offer.
If you can´t help with a certain issue, be brave enough to say so.
Keep things simple and succinct. As much as possible use simple, universally understood data.

BEST MOMENTS

'I´d been creating these little data stories, I could prove that what I was doing was having an effect.'

'The way you solve the L&D engagement issue is to solve problems that matter to individuals.'

'Show where L&D can do better.'

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

Neil John Cunningham Bio

You can connect with Neil and follow his work via:

LinkedIn: https://www.linkedin.com/in/neiljohncunningham/

Website: www.alignlearndo.com

Link to book: https://alignlearndo.com/narratives-and-numbers/

Code for 10% off book: 360

The Hero´s Journey - https://www.amazon.co.uk/Heros-Journey-Joseph-Campbell-Collected/dp/1608681890

ABOUT THE HOST

David James

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.

CONTACT METHOD

Twitter:  https://twitter.com/davidinlearning/
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
L&D Collective: https://360learning.com/the-l-and-d-collective/
Blog: https://360learning.com/blog/
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

172 episodes

#Trading #Business News #Fitness #Business #David James #News #Careers #Podcasting Education

All episodes

The Learning & Development Podcast

1
Making Sense of the Learning Technology Market with Becky Willis 49:47

7 days ago49:47

49:47

In this episode, Becky Willis joins David to explore the increasingly crowded world of learning platforms—from the evolution of LXPs to the challenge of aligning stakeholders with vastly different needs. Together, they tackle what’s hot (and what’s not) in the market right now, why so many organisations are still unhappy with their chosen platforms, and how L&D teams can start with strategy, not software. Becky also shares her insights on building tech ecosystems that support collaborative learning, the realistic role of AI in platforms, and what impact should really look like. If you’re rethinking your learning tech stack for 2025—or wondering how to finally make yours work—this episode is essential listening. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Choose learning technologies that deliver real impact, not just content Outdated LMS seriously hinders growth. Invest in modern digital learning platforms that offer a mix of capabilities, with a focus on skills, social networking, groups, chat bots and AI-powered personalization. You to be able to easily access and analyse your data, including how people are using the platform. Get the buy-in of stakeholders. You need a clear organizational strategy to guide your purchasing decision. The tech has to be user-friendly. Focus on organisational outcomes rather than platform features. BEST MOMENTS "Do you want a dinosaur to run your system on? Or a race car?" “It's not about course management, it's about strategy. It's about achieving your goals, it´s about business impact." "It has AI at its core; it's not AI that's been bolted on." "We have to come up with better answers and have a better conversation than we're having." Becky Willis Becky Willis is a founder and chief learning officer at Tractus Learning. She helps guide Tractus customers to implement successful digital learning. She is also the founder of WillLearn Consulting, where she helps companies plan, design, and develop high-performance digital learning ecosystems. Previously, she was the vice president of engagement at EdCast and led learning innovation at Hewlett Packard. LinkedIn: https://www.linkedin.com/in/beckywillis/ Website: https://tractuslearning.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/…

The Learning & Development Podcast

1
Driving Business Impact with Talent Development at Scale With Martha Soehren 44:25

21 days ago44:25

44:25

Traditional L&D teams often struggle to prove their value—but at Comcast, Martha Soehren built a Talent Development function that drove measurable business impact at scale. In this episode, Martha shares how her team aligned with strategic priorities, built trusted stakeholder relationships, and embedded governance to keep L&D at the heart of business conversations. She also explains how data, storytelling, and a focus on succession planning helped elevate the function’s credibility across the organisation. Packed with hard-won insights from leading L&D in one of the world’s largest companies, this episode is essential listening for L&D leaders ready to lead with influence and impact. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Build strategic alignment through an executive learning council. Design learning solutions with clear business metric analysis incorporated. For impact, use data in your storytelling. Once you get senior executives on side they will stand up for you when you are not at the table. At all levels, people should mentor others and develop talent. BEST MOMENTS "You can never over communicate to those senior executives." “By having that data and telling the story of the way things were being done, I got a lot of buy in." "Care about your people and the people around you, get the job done and do it right, and always act with integrity." Martha Soehren Bio Martha Soehren is the former Chief Talent Development Officer and SVP at Comcast Cable, where she led enterprise-wide learning and talent initiatives for nearly 15 years. With a Ph.D. in Educational Leadership and a background that spans 25 years in the U.S. Army, Martha brings deep expertise in instructional design, workforce planning, and organisational effectiveness to her corporate roles. She has served on numerous boards, including ATD, the Wharton/UPenn Doctorate of Learning Advisory Board, and SCTE, and is a recognized industry leader—named one of CableFax’s Most Powerful Women in Cable and a recipient of the WICT Liberty Award. Martha continues to contribute to the field through thought leadership, mentoring, and active participation in the Elliott Masie Learning Consortium. https://www.linkedin.com/in/martha-soehren-phd-a012074/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin https://360learning.com/the-l-and-d-collective https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/…

The Learning & Development Podcast

1
The L&D Podcast Experience, Live! – Rethinking L&D, Performance, and the Power of AI With Laura Overton, Donald Clark, and Gemma Paterson 52:14

5 weeks ago52:14

52:14

In this special live episode recorded with a virtual audience, host David James is joined by an all-star panel of Learning & Development leaders - Laura Overton, Donald Clark, and Gemma Paterson - for a dynamic conversation on the future of workplace learning. Together, they explore: Whether "Learning & Development" is the wrong name for the profession. The growing shift from learning-centric to performance-focused strategies—and why this remains a point of contention. How AI is transforming productivity and reshaping L&D approaches. Real-life examples of how leading organizations are navigating this evolution. This episode pulls no punches as it challenges long-held assumptions in L&D and sparks essential questions about the direction of the profession. Tune in for sharp insights, bold ideas, and practical takeaways from some of the most influential voices in the field. KEY TAKEAWAYS Focus on intentional impact rather than just delivering courses Ask stakeholders “what are you trying to change?” Seek out the ultra-keen or those who are desperate for change. Stop worrying about the ethics of using AI, it´s an effective productivity tool, so use it. L&D needs to have the tough conversations. BEST MOMENTS “The word learning has turned into a noun rather than a process.” “Intentional impact is the thing that really drives me.” "That AI on the sly thing, it´s not enough.” "If you still call yourself L&D in 5 years ... you're defining yourself as sort of milky weak." GUESTS Laura Overton Laura is an award-winning L&D analyst and co-author of Evidence-Informed Learning Design. As the founder of Towards Maturity and a champion of research-led practice, Laura has spent her career helping organizations unlock the potential of workplace learning through data, insight, and innovation. Donald Clark Donald is a learning technology entrepreneur, author, and advocate for the use of AI in education. With decades of experience in digital learning, he is the CEO of Wildfire Learning and a former CEO and founder of Epic Group. He is known for his bold perspectives on the future of learning, captured in his books like Artificial Intelligence for Learning and his influential blog. Gemma Paterson Gemma is Head of Culture Innovation at Lloyds Banking Group, where she leads work that reimagines how culture, learning, and innovation intersect in large organizations. With a background in digital learning and organizational development, Gemma is passionate about creating environments that foster curiosity, collaboration, and meaningful change at scale. Take your L&D to the next level Take advantage of 1000s of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home CONTACT METHOD https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin https://360learning.com/the-l-and-d-collective This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/…

The Learning & Development Podcast

1
Reinventing L&D for Long-Term Impact with Avinash Chandarana 42:43

7 weeks ago42:43

42:43

How do you continuously reinvent L&D while working with the same stakeholders and navigating constant change? In this episode, Avinash Chadarana, Global Learning & Development Director at MCI Group, shares the realities of leading L&D over the long haul—building from scratch, overcoming challenges like budget cuts and COVID, and evolving with a geographically dispersed remote team. We dive into the biggest shifts in L&D over the past few decades, the ongoing challenge of moving stakeholders beyond just training requests, and how AI is shaping the future of workforce development. Avinash also shares his principles for staying relevant and ensuring his team does the same. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Develop an intrapreneurial culture to encourage employees to generate innovative ideas. Ask what we are here to achieve, not what we are here to deliver. Make sure everyone knows what success looks like. Empower performance. Leverage localised generative AI. Align learning and development initiatives directly with business outcomes. Join the dots for stakeholders so they truly understand what L&D can do for them. BEST MOMENTS “Lead by outcomes, not by hours logged.” “See what's coming up and stop being in reactive mode.” “With AI we have gone past that point of fetishization or it being novel. We're hearing actual success stories.” GUEST BIO Avinash Chandarana is a visionary global L&D leader with over 25 years of experience shaping workplace learning. As Global Learning & Development Director at MCI Group - a leading global engagement and marketing agency - he founded the MCI Institute in 2008, transforming employee development for 2,500 staff across 60 offices in 31 countries. A recognised Fellow of the Learning & Performance Institute (LPI), Avinash combines human-centred design with cutting-edge technology, including AI, to optimise learning experiences and drive business impact. A true global nomad, his career spans the U.S., Europe, and Asia, with successful projects in 33+ countries. Beyond leading L&D, he is a sought-after speaker, facilitator, and moderator, holding credentials from MIT Sloan and INSEAD in neuroscience, leadership, and management. LinkedIn: https://www.linkedin.com/in/avinashc VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/…

The Learning & Development Podcast

1
Rethinking L&D: Why Accomplishments Matter More Than Behaviours With Carl Binder 41:20

9 weeks ago41:20

41:20

L&D has long been focused on behaviour change—but what if that’s the wrong goal? In this episode, Carl Binder challenges conventional wisdom and makes the case for shifting our focus from behaviours to work outputs —the measurable accomplishments that drive business results. Carl explains why this approach is more effective, how L&D teams can correctly identify and measure accomplishments, and what it takes to implement this thinking at scale. He also shares practical strategies for redesigning onboarding, leveraging non-training interventions, and aligning managers to focus on performance outcomes rather than just competency models. For L&D professionals looking to elevate their impact, this conversation offers a roadmap to making learning more business-critical, measurable, and effective. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS When you focus on results, L&D delivers. There is no incompatibility with focusing on work outputs and changing behaviours, one leads to the other. Competency models are too subjective. The relationship between organizational results, outputs and behaviour is dynamic. When managers focus on what needs to be produced, providing feedback to change behaviours is easier. Each individual should have a performance map. Ask yourself if this training were successful what is it that I expect the participants to be able to produce? Stop asking what skills they will learn. This simple change in language is powerful. Fully map your processes. Use the Six Boxes® model. BEST MOMENTS “Figure out the purpose before you define the behaviour.” “Don´t just spray and pray.” “Behaviour might change but accomplishments are typically more stable.” “There is a “the emperor has no clothes” problem here.” Carl Binder Bio Carl Binder is a leading expert in performance improvement and the founder of The Performance Thinking Network. With a background in behavioural psychology and decades of experience in organisational learning, he has helped businesses worldwide shift their focus from behaviour change to measurable work accomplishments. Originally a student of B.F. Skinner, Carl has applied behavioural science to real-world business challenges, developing practical frameworks for performance mapping, onboarding, and enterprise-wide capability building. His work empowers L&D and business leaders to drive tangible results by focusing on what truly matters—performance outcomes. https://www.linkedin.com/in/drcarlbinder/ http://www.performancethinking.com/ YouTube Channel (“Performance Improvement Insights”): www.PerformanceThinking.tv Study Guides for YouTube webinars: https://bit.ly/CarlStudyGuides - Fluency Based instruction research and applications: www.Fluency.org - Performance Consulting certification program (“Performance Thinking® Practitioner Program): https://www.sixboxes.com/Virtual-Practitioner-Program.html CONTACT DAVID L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin https://360learning.com/the-l-and-d-collective This Podcast has been brought to you by Disruptive Media . https://disruptivemedia.co.uk/…

The Learning & Development Podcast

1
Hope Isn’t a Plan: Building a Progressive L&D Strategy with Dani Johnson 29:35

11 weeks ago29:35

29:35

Traditional L&D strategies rely too much on hope. Hope that training will stick, hope that stakeholders will engage, and hope that impact will follow. But as Dani Johnson of RedThread Research explains in this episode, hope isn’t a plan. Drawing on insights from the latest report, Dani outlines why L&D’s influence in strategic business discussions is declining - and what leaders must do to reverse the trend. She breaks down the five essential elements of a progressive L&D strategy, from organisational alignment and stakeholder engagement to tech, data, and operational discipline. Dani also explores the tension between consistency and adaptability, how to move beyond training requests to real business conversations, and why outdated approaches to learning persist despite their lack of impact. For L&D professionals ready to move from reactive to strategic, this episode offers a clear, research-backed blueprint for building a modern, credible, and business-aligned L&D function. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Hope is not a strategy – intentionality is essential. Don´t just drift, create a business need driven strategy, follow it and measure progress. Dani´s study shows that L&D is increasingly losing strategic influence. L&D needs to shift from being order-takers to being business partners. Get out from behind your desk. Use the same language as stakeholders. L&D needs to provide stability but also be flexible enough to quickly meet emerging needs. Tech and data are strategic levers, not just tools. Buy the right tech. BEST MOMENTS "What has gotten us here is not going to get us into the future." "Be intentional about making that strategy and then delivering on that strategy." "It is time to quit looking at old models and traditional ways of doing things." "We are here for a planned, demonstrable impact." "Two big things are driving this integration of technology and data: the first is skills... the second is AI." Dani Johnson Bio Dani is Co-founder and Principal Analyst at RedThread Research, where she explores the intersection of people, practices, and technology. Prior to RedThread, Dani led the Learning and Career research practice at Bersin, Deloitte. Her work has appeared in publications like The Wall Street Journal, CLO Magazine , Employment Relations and HR Magazine . Dani holds an MBA and dual degrees in Mechanical Engineering from Brigham Young University. RedThread is known for its bold, unbiased research on topics like DEIB, learning, performance, and people analytics—helping leaders rethink how work gets done. You can follow or contact Dani at: LinkedIn: https://www.linkedin.com/in/dani-johnson/ Direct link to infographic: https://members.redthreadresearch.com/posts/infographic-the-building-blocks-of-a-future-ready-ld-strategy (free membership required) - Membership Link: https://redthreadresearch.com/pricing VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media . https://disruptivemedia.co.uk/…

The Learning & Development Podcast

1
The L&D Maturity Model: David James in the Hot Seat 49:48

13 weeks ago49:48

49:48

In this special episode of The Learning & Development Podcast, we’re turning the tables! Host of The Learning Hack podcast, John Helmer, takes over the mic to interview our very own David James about 360Learning’s new L&D Maturity Model. With a wealth of experience in the learning industry, John brings a sharp, inquisitive lens to this conversation, challenging David on why L&D needs another maturity model, how it’s been developed, and what makes it different from the many that have come before. If you’ve ever wondered how to push your team forward and make a lasting impact, this episode is for you. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS The Maturity Model was built collaboratively. The model covers the 5 stages L&D goes through to reach maturity and become the engine that transforms their businesses. To truly impact the business, you need to anticipate business needs and train people for them in advance – the transformative stage. Stakeholders will resist your working transformatively. David explains why and how to overcome this. If you don´t understand the work you can´t deliver a solution. Open your conversations with “How´s business?” PR the hell out of everything and the impact you deliver. Use AI. David explains how. BEST MOMENTS “This is the lived experience of bouncing against stakeholders.” “It starts with the strategy rather than the learning.” “Be persistently consistent.” VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home John Helmer John Helmer is a writer, podcaster and communications strategy expert specialising in learning, training and education, with a focus on digital technology innovation. He runs two highly successful podcasts, The Learning Hack and Great Minds on Learning. He has led many programmes bringing together thought leaders and practitioners for knowledge sharing and debate, and writes for and edits numerous blogs, as well as producing many white papers and research reports (including articles for peer-reviewed journals). A pioneer in digital marketing, he co-created and promoted more than thirty training courses on using the internet for marketing and business. He is also a novelist, lyricist for Marillion, has been on Top of Pops, and won a Perrier Award at the Edinburgh Festival. https://www.linkedin.com/in/johnhelmer https://www.johnhelmerconsulting.com DAVID JONES David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a writer and speaker on topics around modern and digital L&D. CONTACT https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media . https://disruptivemedia.co.uk/…

The Learning & Development Podcast

1
Live from New York: Leading L&D for Impact with Julianne Gill 49:04

15 weeks ago49:04

49:04

For the first time ever, The Learning & Development Podcast was recorded in front of a live audience in New York! In this special episode, I sit down with Julianne Gill, Director of Learning & Development at Smile Brands, to explore what it truly takes to build an L&D function that delivers measurable impact. Julianne shares insights from her career journey, how she assessed and transformed L&D at Smile Brands, and the pivotal role of performance consulting and collaborative learning in making L&D a strategic business driver. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS L&D leaders need to think strategically to truly help the business. Seek real customer feedback. If you don´t know what people really think you can´t improve. Focus on how people really learn. It is always evolving. The L&D department needs to learn and evolve themselves. Collaborative learning works. Always partner with subject matter experts. Where possible update what they have already created, then get them to edit it. Start by helping people to achieve their KPIs. Educate yourself about performance consulting. Focus on outcomes. Be smart with people´s time. When you have different perspectives and experiences in the room you achieve more. BEST MOMENTS “You need to show value pretty quickly.” “You are telling them their baby is ugly, and nobody likes to be told that their baby is ugly.” “When training is the absolute wrong solution, you're going to waste a lot of money.” “I can turn anything into a $ sign.” “Start with the data.” “Take the wins when you can and work your way around.” Julianne Gill Bio Julianne is an innovative Learning, Development, Talent Acquisition, & Knowledge Management leader with a track record of success in leading complex initiatives. Julianne has deep expertise in training design & strategy, performance improvement, business planning, talent acquisition, employee engagement, operational efficiencies, leadership development, and change management with a proven history of building and leading high performing teams. Through leadership and collaboration, Julianne has successfully developed and executed programs and improved operational workflows that lead to performance improvement and achievement of strategic goals. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
The Great Reset: Unlocking the Power of Organisational Learning With Nigel Paine 49:14

17 weeks ago49:14

49:14

In a time when organisations must adapt and evolve more rapidly than ever, the role of learning is at a crossroads. In this episode, Nigel Paine, author of The Great Reset: Unlocking the Power of Organisational Learning, shares his vision for transforming L&D into a strategic driver of culture, leadership, and inclusion-focused change. Nigel outlines the dimensions of organisational learning, the five values that underpin it, and the critical questions that leaders must ask to shift from transactional L&D to a more holistic and impactful approach. He also discusses the role of generative AI in reshaping learning and how L&D professionals can rise to meet the challenges of a rapidly changing landscape. With philosophical reflections and practical guidance, this conversation provides a roadmap for those ready to reset their thinking, elevate their practice, and embrace a bold vision for the future of learning. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Sharing and supporting is a component of agile organisations. Provide people with the freedom to work holistically and across departments. Ensure your systems are relevant. Create a culture of trust so people are free to support each other. Use team targets instead of individual ones. Set benchmarks to prove you have achieved it. Empower people to look after their own development and remove barriers. AI can be a personal development engineer for each person. Inclusion genuinely brings different perspectives. BEST MOMENTS “I don't believe you can rely on individuals being smart enough ... We need collective intelligence.” “Value decency and human kindness.” “Detoxify your culture.” “The 5 values create an agenda for action.” “AI is going to be life enhancing.” “Build credibility based on making meaningful impacts.” Nigel Paine Bio Nigel Paine is a renowned author, speaker, and thought leader in the field of L&D. He is a passionate advocate for innovative, people-centred approaches to organisational development. As the author of several influential books, Nigel challenges L&D professionals to think beyond traditional boundaries and embrace the profound potential of learning to shape culture, foster leadership, and drive inclusion. Nigel’s career spans senior leadership roles, consulting with global organisations, and teaching at institutions such as the University of Chicago and IE Business School. Twitter: @ebase https://www.linkedin.com/in/nigelpaine Book: https://store.bookbaby.com/book/the-great-reset Use the discount code: LDAP10 https://www.nigelpaine.com VALUABLE RESOURCES L&D Master Class: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James has been a People Development professional for 20+ years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. David is Chief Learning Officer at 360Learning, a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective https://360learning.com/blog…

The Learning & Development Podcast

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Designing Learning for Impact with Julie Dirksen 58:31

19 weeks ago58:31

58:31

Too often, L&D delivers learning solutions that fail to drive real behaviour change. But why does this happen, and how can we design interventions that truly make an impact? In this episode, learning design expert Julie Dirksen unpacks the science behind effective learning and what actually motivates people to apply what they’ve learned. Julie explores the biggest reasons training fails, the role of attention and habit formation, and how L&D can move beyond information delivery to solving real performance challenges. She also shares strategies for diagnosing root causes, overcoming engagement barriers, and designing for complex skill development. With practical insights and research-backed strategies, this conversation is a must-listen for L&D professionals looking to create learning that sticks—and that leaders take seriously as a driver of business success. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS When people do not see the value in the action they do not do it. If what you are asking for is not viable people won´t do it e.g. They can´t see their work clearly while wearing safety glasses. Learning does not have to be short; it has to be relevant. User testing learning before rollout is effective. Teaching people how to examine and solve problems is powerful. Create opportunities for feedback to reinforce learning. AI can help you in ways humans can´t. Break down why the behaviour is not happening. BEST MOMENTS “They know the right actions to take, yet it’s still not happening.” “Sometimes people don't see the value in the action.” “AI can pull out what is successful and then use that as a model.” Julie Dirksen's Bio Julie Dirksen is an expert in instructional design, learning science, and behaviour change. She is the author of Design For How People Learn and a sought-after consultant who helps organisations create learning experiences that drive real performance improvement. With a background in UX, game design, and cognitive psychology, Julie focuses on bridging the gap between what we teach and what people actually do. Through her work, she equips L&D professionals with the tools to design learning that truly sticks. You can follow and contact Julie via: LinkedIn: https://www.linkedin.com/in/juliedirksen/ Blog: http://usablelearning.wordpress.com/ Website: https://usablelearning.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
Revisiting Aviva’s Ambitious Digital Reskilling With Molly Howes & Alex Price 41:47

21 weeks ago41:47

41:47

Reskilling is high on the agenda for many organisations, but how do you do it reliably—and at scale? In this episode, Molly Howes returns to share the incredible progress of the Aviva Foundry, an ambitious initiative to upskill employees from Customer Support roles into Digital careers, alongside Alex Price, who was a successful participant in the program. They discuss what’s changed since their last appearance, the processes that have made large-scale reskilling successful, and how they’ve ensured employees aren’t just exposed to learning but are truly ready for new roles. They also dive into the challenges of expanding the program internationally, launching new initiatives like the Data Upskilling Bootcamp, and securing buy-in from stakeholders. Packed with insights and real-world lessons, this episode is essential for L&D professionals looking to move beyond training and deliver reskilling programs that change lives and drive business success. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS The Aviva Foundry trains people for emerging roles and reskills those whose roles are no longer needed. The Foundry is available to anyone who wants to retrain. The key is really understanding the skills stakeholders need and focusing on the way your organisation works. Learners are supported by people who do the role they are training for and apply what they learn in practical ways. Colleagues that reskill bring something fresh to their new roles. The Foundry approach is now in Canada and works there too. Take the leap and set up your own Foundry. BEST MOMENTS “If those roles are no longer there for them, they get the opportunity to re-skill.” “This isn't us hand-picking people … this is people saying I want to learn.” “You have to build that trust.” “We knew that if we started making that progress, we'd learn.” Molly Howes Molly is Foundry and GenAI Capability Lead at Aviva having joined the company in 2015 and transitioned into roles including Team Leader and Digital Product Owner. The Aviva Foundry being a learning community, developing the knowledge and skills Aviva need to succeed in an increasingly digitised world. Alex Price Alex is Group Brand Expression & Design Manager at Aviva having successfully transitioned from a Broker Development Associate via the Aviva Foundry program. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
The Long-Distance Leader, Revised Rules for Remarkable Remote and Hybrid Leadership With Wayne Turmel 40:11

23 weeks ago40:11

40:11

As remote and hybrid work redefine the modern workplace, leadership must evolve to meet new challenges and opportunities. In this episode, Wayne Turmel, co-author of The Long-Distance Leader: Revised Rules for Remarkable Remote and Hybrid Leadership, shares invaluable insights on leading in this new era. Wayne explores how leadership has fundamentally changed, the unique challenges of asynchronous and hybrid environments, and what leaders can do to foster strong team cultures and productive collaboration. Packed with actionable advice, this conversation offers a roadmap for leaders and organizations navigating the complexities of remote and hybrid work. See the full agenda for L&D Next, which runs from March 3rd to 6th and register for free today at https://360learning.com/l-and-d-next/2025/ KEY TAKEAWAYS For many, leading long-distance is the new norm. Despite pushback, remote and hybrid working is here to stay. We need to move from monitoring activity to monitoring output. Get back to first principles. Some types of work are best done remotely, while other tasks are better done in the office. Build a strong culture – ensure remote workers work collaboratively and network internally. Have good one to one conversations with remote workers and don’t leave them out of group discussions. Remote workers need to actively demonstrate their value and seek out training and development opportunities. BEST MOMENTS “We are in the middle of the most seismic workplace change since the 1920s and 30s.” “What we do as leaders hasn't radically changed. How we do it has.” “Micromanagement never worked great, and it's actually impossible to do in the modern workplace.” “We need to move from monitoring activity to monitoring output.” Wayne Turmel Wayne Turmel is the co-author of The Long-Distance Leader and a recognized authority on leadership in remote and hybrid work environments. As co-founder of the Remote Leadership Institute, Wayne has dedicated his career to equipping leaders with the skills and strategies needed to thrive in distributed workplaces. With decades of experience in communication and leadership training, he has written multiple books on leadership, team collaboration, and professional development. Wayne is a sought-after speaker and podcast host, known for his practical advice and engaging storytelling that resonates with leaders across industries. https://www.linkedin.com/in/wayneturmel Book and special offers: https://longdistanceworklife.com/long-distance-leader Kevin Eikenberry Group https://kevineikenberry.com VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Maturity Model: https://360learning.com/maturity-model/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Maturity Model: https://360learning.com/maturity-model/ L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
L&D Podcast Live: Strategy & Structures 1:00:32

25 weeks ago1:00:32

1:00:32

In this special live episode, with guests Lisa Christensen, Hillary Miller and Christopher Lind, we explore their experience and deep expertise on the topics of L&D strategy and team structures - and it’s a masterclass of a conversation. Register for L&D Next 3rd - 6th March for free today at https://360learning.com/l-and-d-next/2025/ KEY TAKEAWAYS Understand what L&D is there to achieve. Team structures have to evolve and be flexible. L&D structure has to be right for achieving L&D aims, so it may be different from other teams in the organisation. Build adaptable teams by focusing on skillsets. Leverage data and hone in on one KPI. Understand which relationships and functions you need to focus on. That will evolve. Work holistically with other areas of the business. BEST MOMENTS “I've never seen a truly centralized model, ever.” “We can get hung up on the hierarchy of things and miss out.” “You gotta know who your players are, their bench strengths.” “We need better data capabilities in learning.” “Figure out what they care about and then lean on that.” Lisa Christensen Lisa leads McKinsey & Company's Learning Design and Development Center of Excellence, a global team of design experts, designing and building the learning that develops McKinsey Partners and professionals, enabling them to deliver incredible client impact. Lisa founded and leads McKinsey's Learning Research and Innovation Lab and sits on the global learning leadership team. https://www.linkedin.com/in/lisachristensen Christopher Lind Christopher Lind is a dynamic leader at the intersection of business, technology, and human experience, serving as an executive advisor, AI ethicist and sought-after voice in the L&D space. As a former Chief Learning Officer for ChenMed and GE Healthcare, Christopher has led transformative learning strategies that enhance workforce capability and business performance. A prominent commentator, speaker, and thought leader, he is known for his forward-thinking approach to digital learning, AI, and the evolving role of technology in talent development. https://www.linkedin.com/in/christopherlind Future Focused: https://christopherlind.substack.com Hillary Miller Hillary Miller is a seasoned Learning & Development leader currently heading L&D at HCA Healthcare. With a passion for driving workforce capability and business impact, she brings extensive experience in healthcare education and leadership development. Previously, as Chief Learning Officer at Penn State Health, Hillary led enterprise-wide learning strategies, fostering a culture of continuous development and innovation. https://www.linkedin.com/in/hillarybmiller VALUABLE RESOURCES https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Maturity Model: https://360learning.com/maturity-model/ L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

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How Generative AI is transforming L&D right now With Sean Bengry 49:15

27 weeks ago49:15

49:15

As generative AI continues to evolve from novelty to everyday adoption, its transformative potential for Learning & Development is becoming increasingly clear. In this episode, Sean Bengry, a senior L&D leader, shares his experiences and insights on harnessing AI to drive impact and innovation in our field. Sean discusses the pivotal moment that revealed the power of generative AI, offers jaw-dropping demonstrations of its current capabilities, and explores its applications in personalised learning and talent development. From enhancing human understanding to redefining L&D’s core aims, this conversation is packed with practical examples and forward-thinking strategies. With actionable advice and a look at the industry’s leading AI adoption, Sean provides a roadmap for L&D professionals ready to embrace this game-changing technology and rethink what’s possible. See the full agenda for L&D Week March 3rd to 6th and register for free today at https://360learning.com/l-and-d-next/2025/ KEY TAKEAWAYS AI can create content that is designed to specifically appeal to and engage with each person. A lot of what we do is gathering data from one place, reworking it and sharing it for application. AI is very good at this e.g. Notebook LM podcast feature. Most people have still not explored how AI can help them to do their L&D job. You can use voice and your camera to interface with AI. Tell AI to take on personas to explore, test and get feedback for your ideas. There are ways around any issues related to putting your business data into AI. AI enables you to get down to the micro level and create content to close very specific skills gaps. Be curious and start small. BEST MOMENTS “AI provides real impact.” “It was a new mode of content synthesis that I had never seen before.” “The more data you can put in there around who a person is … the more AI can personalise that learning information.” VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home Sean Bengry Bio Sean Bengry is a senior Learning & Development leader with a passion for driving innovation and leveraging cutting-edge technologies to empower organisations and their people. Currently the Director of Learning Transformation & Technology at DaVita Kidney Care, Sean leads strategic initiatives to enhance talent development and organisational growth. At the forefront of L&D transformation, Sean is known for his forward-thinking insights and ability to inspire action, helping organisations navigate the opportunities and challenges of a rapidly evolving learning landscape. Connect with Sean via: LinkedIn https://www.linkedin.com/in/sbengry/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Maturity Model: https://360learning.com/maturity-model/ L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
The Skills Advantage with Anish Lalchandani 51:26

29 weeks ago51:26

51:26

In a world where skills gaps are widening and job demands are evolving at unprecedented rates, understanding how to gain a "skills advantage" is critical for organizations to stay competitive. In this episode, Anish Lalchandani, author of The Skills Advantage, delves into his insights on bridging skills gaps, building resilient teams, and preparing organizations for the future. Anish walks us through his approach, discussing how the right skills strategy can shift a team from good to exceptional and position L&D as a driver of business transformation. Whether you're a leader looking to upskill your team or an L&D professional aiming to create a sustainable skills strategy, this conversation is packed with actionable insights. KEY TAKEAWAYS The established approach to L&D is no longer enough. L&D needs to go beyond business alignment and take the lead in equipping our businesses to thrive in the future. You don´t have the wrong people, they have the wrong skills. Employees need to be convinced that upskilling benefits them and the business. A huge proportion of executive transitions fail, and we need to address this. What is going on in the market and industry helps you identify future skill needs. Use technology to help with your data analysis and become more agile. When you demonstrate impact, you get permission to do more. BEST MOMENTS “The established approach to L&D is no longer enough.” “Reskilling is a long-term game, start now.” “We need to hold ourselves accountable to actual upskilling and not just providing learning.” “You don´t have the wrong people, they have the wrong skills.” “The risk of relying on firing and hiring is extraordinary.” Anish Lalchandani Bio Anish Lalchandani is the author of the book ‘The Skills Advantage: A Human-Centered, Sustainable and Scalable Approach to Reskilling’. Having held leadership roles at leading firms like A.P. Moller Maersk (current), General Electric, Standard Chartered Bank and other organizations, he has developed extensive expertise in Talent, OD, Leadership and HR Strategy. In addition to being a Chartered Fellow of the CIPD, he is also a certified professional coach and mentor to start-up founders. Several publications, including Economic Times, Thinkers360, LeadersHum and HRD, rate him as one of the top influencers in HR and the Future of Work. You can follow and connect with Anish via: LinkedIn: https://www.linkedin.com/in/anishlalchandanichro The Skills Advantage Quiz: https://form.jotform.com/240295107435453 The Skills Advantage Book: https://www.anishlalchandani.com/book VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David James is the Chief Learning Officer at 360Learning and a highly respected voice in the Learning & Development industry. With a focus on harnessing technology to drive impactful learning strategies, David is recognised as one of the top 10 global influencers in the L&D space. His expertise lies in helping organisations modernise their approach to workplace learning, ensuring measurable results and business alignment. David is the host of The Learning & Development Podcast , which has amassed over 500,000 downloads and ranks in the top 1% of podcasts globally. With nearly 30,000 LinkedIn followers, he continues to shape the conversation around L&D innovation and best practices, drawing on his deep experience, including his time as Director of Learning, Talent & Organisational Development at The Walt Disney Company. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
How To Establish Yourself and Your Team As a New Head of L&D with Sam Allen 51:03

31 weeks ago51:03

51:03

Stepping into a new L&D leadership role is challenging, and establishing both yourself and your team can be even harder. It’s not just about filling gaps—it’s about aligning your vision with the business’s needs and building a strategy that delivers tangible results. In this episode, Sam Allen, Global Head of Learning and Development at Ideagen, shares how he has navigated this journey, from understanding the company’s culture and expectations to creating an L&D strategy that drives real performance. Sam talks about the key steps to establishing yourself in a new L&D role: how to build trust with stakeholders, identify the right learning needs, and bring your team on the journey. If you're a new L&D leader or looking to reposition your team, this episode offers real-world insights into how to take L&D from a function to a business partner. KEY TAKEAWAYS Work really hard to understand where the business you have joined is going. Identify the decision makers and sit down with each one to find out what their priorities are and where they are heading. To do this you need an effective way to take notes and analyse what you learn. Assess how your team currently performs. Make it clear to everyone what your approach to L&D is. Acquire the right tools for your L&D team and for your stakeholders. Set up self-serving learning resources that enable departments to fill skill gaps themselves. Break skills content down to enable truly targeted learning. Establishing yourself is about creating a strategy that truly drives business impact. BEST MOMENTS “How capable are the team members within that organisational structure?” “Build credible relationships with stakeholders.” “Create content where there are gaps.” Sam Allen Bio Sam Allen is the Global Head of Learning and Development at Ideagen, where he leads the company’s L&D strategy to drive performance, capability, and career growth. Before joining Ideagen, Sam was the Interim Head of L&D (Central Functions) at Cazoo, where he established the central L&D function, delivering leadership programs and automating onboarding and compliance. Before that, Sam founded Insightful People, partnering with businesses to deliver strategic L&D projects. He also held senior L&D roles at Whitbread, developing management teams, and at Argos, where he led the L&D strategy for IT, Digital, and Marketing, supporting around 500 colleagues and delivering high-potential and leadership development programs. Throughout his career, Sam has been committed to transforming L&D into a strategic driver of business performance. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
The Talent-Fueled Enterprise With Mike Ohata 40:41

35 weeks ago40:41

40:41

The Talent Fueled Enterprise seeks to provide insight into key disruptors driving an imperative for talent in organizations. The book also provides a fresh perspective on how leaders should consider navigating the evolving landscape of talent management. It challenges the conventional framework for talent management, urging leaders to reimagine how they perceive, nurture, and leverage the people within their organizations. In this episode, we unpack what this means for organisations, their Talent teams and the workforce. KEY TAKEAWAYS A talent-fuelled enterprise provides a skills deal that works for employees as well as the organization. Talented employees are no longer willing to only serve the business they want to develop skills that also progress their careers. If you don´t give people the chance to learn they will go elsewhere. A talent-fuelled enterprise values and cultivates the entire organization. Identify what makes performance sustainable, adaptable and scalable. Hire for agility, people who learn and adapt. Ongoing transformation has to be part of a company´s DNA. L&D has to start setting the agenda. Developing the workforce of tomorrow is an essential investment. L&D needs to develop itself to be able to deliver a talent-fuelled workforce. Mike explains how in the episode. BEST MOMENTS “The talent-fuelled enterprise is one that's …. going to cultivate, and it's going to celebrate that wealth of talent, that already exists in the organization .” “Skills are the currency of the organization … it's also the currency of the people themselves.” “Talent is something that we need to rethink.” “It's really about our ability as professionals to be a good business partner and to be curious and to go and study.” Mike Ohata Bio Mike Ohata is the author of the book The Talent Fuelled Enterprise and has a career-long history of transforming Big Four and Fortune 15 organizations through talent frameworks, comprehensive people development, and workforce solutions. During his 26-year executive career, Mike strategically navigated Microsoft Corporation and KPMG through disruption and challenges, honoured with the LearningElite Gold Award for pioneering exemplary learning and development strategies at KPMG. The Talent-Fuelled Enterprise was written for leaders who aspire to build a culture that truly embraces continuous learning and a workplace that is based on trust and collaboration. You can follow and connect with Mike via: LinkedIn: https://www.linkedin.com/in/mikeohata/ The Talent Fuelled Enterprise book (discount code for listeners: DJPODCAST30): https://a.co/d/c2Ppn3N VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Non-Linear Careers in L&D with Jennifer Sutherland 47:43

37 weeks ago47:43

47:43

Many of us fall into L&D - and some of us make sacrifices in order to do so. At a time when many of us have faced layoffs and unexpected setbacks, we wanted to spotlight career journeys that had tough times and what our guests did to overcome these. In this episode, I’m speaking with Jennifer Sutherland, Global Leader of Culture, Learning & Development at Trustwave, about her incredible career and the lessons we can all learn from her. KEY TAKEAWAYS Very few people follow a linear path into L&D. This is good because they bring varied business skills to the role. If you do not have any training or L&D experience to put on your resume seek it out. Jennifer shares several ways to do that. Be authentic, especially during presentations, and develop your own style. Listen to feedback but recognise who the outliers are and factor that in before deciding whether to pivot. Take your time when switching roles. Lots of L&D professionals inadvertently end up in a role that is not a good fit for them. Use other L&D professionals as a sounding board and help each other. Understand how humans learn and stay up to date with the research. Stay curious and stay up to date with the tech. Build good relationships with all stakeholders and network. BEST MOMENTS “You created the opportunity that helped you gather the experience that you needed to be taken seriously by those L&D hiring managers.” “Words matter … how you fill in the silence is so critical.” “Frankly, that role was not the right fit for me.” “The career path that I'm on looks bananas, but gave me all these skills, resources, knowledge, community and networks.” “Create your own sandwich of tech to create what you need.” “The world limits you already. Don't be the one that limits yourself.” Jennifer Sutherland Bio Jennifer is the Global Leader of Culture, Learning & Development at Trustwave, where she is responsible for driving employee engagement and developing enriching learning experiences. Her team focuses on initiatives such as change management and sales enablement, essential for a dynamic global workforce across EMEA, APAC, and North America. Concurrently, as an Adjunct Professor at Davenport University, Jennifer leverages her expertise to educate the next generation in HR and Learning & Development. You can follow and connect with Jennifer via: LinkedIn: https://www.linkedin.com/in/jennifernsutherland Website: https://sutherlandtalentsolutions.com The Nonlinear Training Career article - https://trainingindustry.com/magazine/spring-2024/the-nonlinear-training-career https://www.toastmasters.org VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
What Your Finance Department Want To See From Your L&D Department with Ajay Pangarkar 1:00:19

39 weeks ago1:00:19

1:00:19

L&D can sometimes fail to make sense to even the most seasoned L&D leader but what about our colleagues in other departments? What do they make of our products and approaches? What do they make of our inability to equate our spend and effort to ROI? Well Ajay Pangarkar can tell us. His frustrations with L&D had him lean in from his Accounting background and tell us. But not just by heckling. But by giving us advice. In this episode, Ajay will tell us how we’re perceived and what we can do to better measure the impact of what we do. KEY TAKEAWAYS Using business terminology, you are not 100% familiar with undermines your credibility. Knowledge is now genuinely driving businesses, so L&D is seen as far more important. Focus on the end result. Use the Kaizen approach – keep asking why. Become a listener, get into people´s heads and skill them up in a non-intrusive way. Data analytics is essential to L&D. Work with your financial team to deliver your business case. BEST MOMENTS “With all respect and love for Learning and Development, they are the nerds in the schoolyard trying to fit in with the cool kids.” “Nobody in the organization cares about learning. They care about the doing.” “We are in the golden age of L&D.” “I always say they cut their budget because you didn't deliver value.” Ajay Pangarkar Bio Ajay is the author of four books, with the most recent titled, “Learning Metrics: How to Measure the Impact of Organizational Learning" (Kogan Page). He’s an award-winning author receiving multiple prestigious TrainingIndustry Readership and Editors’ Award, eLearning Magazine’s Learning Champion, and the World Training Development Congress named Ajay their “Distinguished Trainer”. He is a broadcast media commentator addressing workplace performance issues and contributor to leading international publications. Ajay is also a Fellow of the Chartered Professional Accountants (FCPA, FCMA), Certified Training and Development Professional (CTDP), and a world-renowned workplace performance authority on integrating employee performance strategies within operational environments. On top of all this, he is a professor at the Sprott School of Business (Carleton University) and Smith School of Business (Queens University) as well as being actively involved with workplace learning working closely with LinkedIn Learning. You can follow and connect with Ajay via: Twitter: @bizlearningdude LinkedIn: https://www.linkedin.com/in/ajaypangarkar/ Book: https://www.koganpage.com/hr-learning-development/learning-metrics-9781398615366 VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
L&D and Leadership Trends with David Kelly 43:31

41 weeks ago43:31

43:31

When we have an opportunity to understand L&D and Leadership trends from global L&D experts we should take them, right? On the eve of DevLearn, David Kelly (Chairman of the Learning Guild) gives us his perspective on the things we should be paying attention to as well as the areas we should be focusing our development on. KEY TAKEAWAYS Technology is changing the L&D landscape and we need to evolve with it, but this is something L&D has always done, the same conversations are happening the circumstances are just slightly different. L&D can sometimes be one of the first departments to be downsized if a company just looks at them as a cost centre, rather than how they should be looking at them, as a performance partner that is connected to driving the organisation forward. Mixed reality is very powerful, AR and VR can be good solutions to specific problems but their advantages and speed have slowed down, with AI taking a lot of attention away from development. Whilst AI is impacting many areas of almost all organisations, it’s important to understand where your organisation sits on takeup and where you can fit into that and act accordingly. L&D can appear to be susceptible to 'trends' but this isn't negative. Those who work in L&D are naturally curious and are looking for ways to help and support people's growth which naturally lends itself to new ideas and tools. As the world develops and changes around us, so does how we learn, are our education and learning models keeping up pace? Leadership is something that is given by others and it isn't a set of traits but skills that can be learnt. Leadership is about what we do, rather than who we are. You can be an effective leader at any level of an organisation; it's about how you approach the job you are assigned. A modern L&D organisation always needs to be looking to what's next, what does the L&D need to look like to support the organisation in the future. BEST MOMENTS 'I was always very involved in my career at giving back to the industry’ ‘The industry is in the exact same space it’s been for 20 years’ ‘I can tell you that the industry is growing rapidly…doesn’t make a difference where I am working for an organisation where I am seen as a cost that needs to be mitigated' 'AI is sucking all the energy out of the room' 'Hype is nothing more than shared energy, but what is driving that energy' 'We don't want to do something because it's cool but because it can make a difference' 'My focus in leadership in the L&D space is removing the role from the equation and focusing more on the environment that learning exists' David Kelly Bio As Chairman of the Learning Guild, David Kelly constantly explores the convergence of learning and technology, demonstrating a profound commitment to transforming workplaces and enriching lives through innovative learning strategies. With over two decades of experience in learning and performance leadership and consulting, he brings his passion to life in his daily work building events and resources with the Guild and as a dynamic speaker and writer, inspiring others to view their work through a fresh, technology-enhanced lens. You can follow and connect with David via: LinkedIn: https://www.linkedin.com/in/lnddave/ Learning Guild Website: https://www.learningguild.com/ DevLearn: https://devlearn.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Unleashing The Power of L&D Through Governance With Noah Rabinowitz and Tom Kupetis 41:34

43 weeks ago41:34

41:34

A governance structure in L&D is a move from implicit to explicit practices. It brings rigour and structure to decision-making practices that would otherwise be nebulous and ill-defined. It is a recognition that L&D is, fundamentally, a strategic function – equally critical for the organisation’s growth and for its survival in turbulent times. But it doesn’t exist in every L&D team. In this episode, Noah and Tom break down why it is essential and how we, as L&D, get to grips with it. KEY TAKEAWAYS Governance aligns L&D more closely with business objectives and ensures consistent, scalable impact. The decision on where the L&D budget is spent has to be made by the business so that the budget can be allocated to training that generates profit. Governance includes careful management of your key constituencies and relationships. Alignment, communication, consistency, planning, measurement, execution, tracking, and project management are all equally important. Ask yourself what does better look like? Properly define what you are aiming for. New technologies are not always better, be sure to properly assess them. Good governance is never 100% done, it is an ongoing process. Taking a “solid core, flexible edges” approach to governance works well for most organizations. Be brave. It´s worth a little bit of pain to make big gains. BEST MOMENTS “Governance is about aligning learning to the strategic objectives and needs of the business… so that you can demonstrate the value of that learning function.” “You have to create consistency in the learner experience .” “AI is going to be a lightning rod.” “Shiny object syndrome is the enemy of good governance.” “We not only define what governance is, but we define what's what it's not.” Noah Rabinowitz Bio With 25+ years of experience in learning and leadership development, Noah has been Chief Learning Officer at Intel and Moderna and consulted globally with Korn Ferry and Deloitte. He specializes in innovative learning strategies, executive development, and large-scale digital upskilling programs, driving impactful results across industries. Tom Kupetis Bio Tom brings over 25 years of management consulting and learning solutions experience with Fortune 500 companies. As Executive Vice President at St. Charles Consulting Group, he oversees the firm’s go-to-market strategy. Previously, he held senior roles at Xerox Learning Services and Intellinex LLC (EY subsidiary). Report: https://learningforum.substack.com/p/clo-lift-governance-as-a-strategic VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
The Skills Accelerator with Heather Stefanski & Bjorn Billhardt 39:38

45 weeks ago39:38

39:38

CLOs today must ask: Is our work building lasting, relevant skills right now? Are we delivering business impact? Is the work building or diminishing L&Ds effectiveness and credibility? If the answer to any of these questions is no, then perhaps it is time for a skills accelerator approach. This is the title of a CLO Lift report and in this episode, we unpack what it means and why it’s critical to us, in L&D, but more importantly to our organisations and employees. KEY TAKEAWAYS L&D professionals need to become true business partners instead of just trainers and focus on the development aspect of their role. When you focus on data you are effective, and the rest of the business understands that data. Leverage AI and simulations to deliver fast. Understand the relevance of each skill. What is it about that skill or new technology that will enable the learner to do their job better? When your business does something new, be a part of the rollout so truly relevant learning is available from the start. BEST MOMENTS “Capability building can't just be through learning programs. It needs to be truly employee-centric.” “If we can spend less time churning content, we'll be able to spend more time developing people.” “The scope of an L&D leader can no longer be just what training program.” Heather Stefanski Heather Stefanski is a Partner and Chief Learning and Development Officer at McKinsey & Company, overseeing Learning & Development for 45,000+ global colleagues and leading the People Data and Analytics Teams. During 28 years at McKinsey, she has held various roles in talent acquisition, professional development, and learning. She has an MBA and MA in Education from Stanford University, and a BS in Engineering and Operations Research from Princeton University. Bjorn Billhardt Bjorn Billhardt is co-author of The 12-Week MBA and CEO of Abilitie which has trained 100,000 learners in 50 countries, including rising leaders at Fortune 500 companies like Coca-Cola and GE. He also co-founded Enspire Learning a custom e-learning development company and was a consultant and corporate trainer for McKinsey & Company. Bjorn holds a BA from the University of Texas and an MBA from Harvard Business School. He has served on multiple boards, including The Magellan International School, Spa Partisan, the Advisory Board of the University of Texas at Austin School for Undergraduate Studies and the UT-HDO Program. Report : https://learningforum.substack.com/p/clo-lift-the-skills-accelerator VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
From ‘Time’ to ‘Value’: Reframing the Value of Organizational Learning 44:17

47 weeks ago44:17

44:17

L&D leaders in large organizations often cite a lack of time as the main barrier to upskilling and reskilling. While increasing learning hours is important, the CLO Lift team found that time is not the most critical factor. Instead, the quality of learning has equal or greater influence on performance than the quantity of time spent. Rather than focusing solely on hours, business leaders and L&D professionals should emphasize value. This episode explores these insights with Lisa Christensen and Huw Newton-Hill. KEY TAKEAWAYS CLO Lift is a community of 20 CLOs who have got together to solve the biggest unresolved challenges in the L&D industry. You have to create true value before enough time will be allocated to employee learning. If you are not 100% in step with the business the training that you provide will be out of date and not relevant. The learning you deliver must genuinely enable people to make progress in their careers. L&D needs to stop only being order takers. Work more closely with managers to understand business challenges and be actively involved in finding solutions. Certain elements of people´s roles impact the way they behave. If a learning intervention cannot change that element speak up and ask those who can solve that underlying issue to do so. Create a learning culture, e.g. include skill acquisition in personal reviews. Democratize access to learning. Use generative AI to make the training more relevant in every role in every geography. Measure progress against actual business objectives. Start now. Create some small experiments and generate wins. You only need one win to create credibility and act as a springboard. BEST MOMENTS “Ensure that the whole body of L&D is in lockstep with the business.” “The more courage you lean into, the more credibility you build.” “Be bold and go forth.” “Any good action today is better than perfect action a month from now.” CLO Lift, From Time to Value report: https://learningforum.substack.com/p/clo-lift-from-time-to-value?r=ivpaq&utm_campaign=post&utm_medium=web&triedRedirect=true Lisa Christensen Bio: As Director of Learning Design and Innovation at McKinsey & Company, Lisa leads a global team focused on cutting-edge learning solutions. She founded McKinsey’s Learning Research and Innovation Lab and is a recognized thought leader in learning. Lisa is a founding member of CLO Lift and was previously a senior leader at a learning design firm. Huw Newton-Hill Bio: Huw leads Attensi’s US office, delivering AI-powered training solutions. A former strategy consultant at BCG, he now drives growth and innovation in L&D, contributing to forums like CLO Lift. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Numbers & Narratives 7 Steps to Proving L&D Value with Neil John Cunningham 38:40

49 weeks ago38:40

38:40

At some point or another, we’ve all found ourselves struggling to demonstrate the value of our L&D solutions, wondering if there has been value or whether we’ll find it. For many of us, it’s a constant search. In this episode, Neil John Cunningham unpacks this for us and lets us in on the steps outlined in his most recent book, Numbers & Narratives, to prove the value of our L&D. KEY TAKEAWAYS Don´t worry about not understanding the data. Someone in the business will just ask them to explain it to you. Using data stories to prove the effectiveness of what you are doing is good for you as well as for the business. Most of us are not getting the most out of existing business data. Storytelling is incredibly powerful, especially if you back it up with data. The Hero´s Journey storytelling framework is often a good way to structure a data story. Once you´ve got your hypothesis, where the business is going and where it needs to go, break that down into learning objectives. Using data stories appeals to people who are emotionally driven as well as to those who are data driven. Understand what commercials are important to the people in your business. If you don´t know what the financials are e.g. how much it costs to handle each call talk to the people that do know. Be really honest about L&D can offer. If you can´t help with a certain issue, be brave enough to say so. Keep things simple and succinct. As much as possible use simple, universally understood data. BEST MOMENTS 'I´d been creating these little data stories, I could prove that what I was doing was having an effect.' 'The way you solve the L&D engagement issue is to solve problems that matter to individuals.' 'Show where L&D can do better.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ Neil John Cunningham Bio Neil is the author of the books, 19 Low-cost Ways to Improve Your L&D Offering; The Strategic Order Taker: A Guide for L&D to be Seen, Heard, and Valued; and his most recent Narratives & Numbers. Neil is an experienced Head of Talent & Learning and following a career of running Learning and Talent functions, he now supports others doing so with his consulting and writing. You can connect with Neil and follow his work via: LinkedIn: https://www.linkedin.com/in/neiljohncunningham/ Website: www.alignlearndo.com Link to book: https://alignlearndo.com/narratives-and-numbers/ Code for 10% off book: 360 The Hero´s Journey - https://www.amazon.co.uk/Heros-Journey-Joseph-Campbell-Collected/dp/1608681890 ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
The Learning & Development Podcast Live with Nick Shackleton-Jones and Kenny Temowo 58:00

51 weeks ago58:00

58:00

What do 146 L&D professionals care most about? What are the killer stats L&D should know about right now? Is ‘learning content’ really necessary? What questions will be pulled from the cuddly toy’s posterior? Find out the answers to all these questions and more in this very special live edition of The Learning & Development Podcast with guests Nick Shackleton-Jones and Kenny Temowo. KEY TAKEAWAYS Understanding how to provide their organisation with greater value and impact is a big concern for L&D professionals. 75% of people said their work leader had more of an influence on their mental health than their life partner does. Experiential training for leaders enables them to better understand how their behaviour and expectations impact those who work for them. The fact that future generations look at work differently is having a huge impact on L&D. When people are offered face-to-face training, they feel invested in. Gamification isn´t working but simulations are. If you can´t see a measurable change (ROI) the chances are you should not be doing it. Content has to be carefully crafted to be relevant. BEST MOMENTS 'I would make sure that we're really involving and holding accountable the leaders.' ' H ow do we help organizations manage stability, the sense of belonging and psychological safety that we need.' ' C ontent only matters to you if it's relevant somehow.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE GUESTS Nick Shackleton-Jones Bio Nick is a genuine thought-leader in Learning & Development, responsible for initiating shift from ‘courses to resources’ and for the affective context model of learning. He began his professional life as a psychology lecturer and went on to lead learning functions at Siemens, BBC & BP. He’s now a consultant and author of ‘How People Learn’ (Kogan Page, May 2019) as well as winning several awards for people development strategy, innovation, and learning content, including the Learning & Performance Institute’s Award for Services to the Learning Industry, 2017. You can follow and contact Nick via: Twitter: @shackletonjones LinkedIn: https://www.linkedin.com/in/shackletonjones/ Shackleton Consulting: https://shackleton-consulting.com/ Kenny Temowo Bio Kenny Temowo leads Talent Management and Leadership Development for Netflix UK. He’s spent almost two decades in learning and education, working as a consultant with clients such as the BBC, Vodafone, and Rolls-Royce, as well as leading in-house L&D teams. You can follow Kenny via: LinkedIn: https://www.linkedin.com/in/kennytemowo/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Enterprise-Wide Skills-Based Learning with Ryan Tracey 41:41

1 year ago41:41

41:41

L&D at enterprise scale is very difficult. To say the least. This is why so many start and end by ‘providing learning’ in the hope that some of it sticks and makes a difference. But the opposite to relying on hope is to stand for addressing skills gaps and holding yourself accountable to actually closing them. This is what Ryan has aimed to achieve in his roles and what he shares with us in this episode. KEY TAKEAWAYS Lead from the front. Start with skill-based learning now. Treat your skills-based framework as an organic document. Update it regularly. AI is transforming skills-based learning. Ryan shares several real-world examples, during the podcast. You need to complement what AI tells you with your own research and consultation and be specific about your business needs. AI is great at giving you a foundation for discussion. You no longer sit down with a blank piece of paper. AI frees up an incredible amount of time, enabling you to be far more effective. Prioritise the skills that matter most, something many people still do not do. Build out blended learning experiences. At the end of the training session, provide a call to action that ensures that new skill is actually used. Provide an independent validation of the skill. Invite people who have applied that skill to demonstrate it and share how they have used it in their job. Go where the positive energy is. Collaborate with managers who want your help and get them to share the results. The nay-sayers and those short on time will soon be asking for your help. BEST MOMENTS 'Skill-based learning is not knowledge-based learning. So instead of focusing on what you know, it focuses on what you do.' 'AI is going to do a great job. But then you need to round that out with your own work.' ' B e dogged in identifying what that business metric is that this stakeholder, wishes to improve.' Ryan Tracey Bio Ryan Tracey is a senior Learning & Development manager having worked in the corporate sector for over 20 years in addition to roles in government and higher education. Ryan holds a Master’s degree in Learning Sciences and Technology from the University of Sydney and is a prominent commentator of in the field of L&D. You can follow and connect with Ryan via: X/Twitter: @ryantracey LinkedIn: https://www.linkedin.com/in/ryantracey/ Blog: https://ryan2point0.wordpress.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Organisational Culture Change With Lily Woi 41:16

1 year ago41:16

41:16

Good or bad? Positive or toxic? Powerful or incongruent? Culture plays a huge part in our working lives. In L&D we ignore culture at our peril. But what does it mean to understand and change organisational culture? In this episode, former Deloitte Management Consultant, Lily Woi, unpacks this for us and provides insight and guidance on how we can change culture in our organisations. KEY TAKEAWAYS Culture is about more than behaviour and working practices. Structure and governance both have a significant impact. Don´t overcomplicate things, a simpler approach is easier to follow and iterate. Keep improving. Change should be ongoing and happen quickly. Understanding your culture is the key to shaping it. Instead of assuming you understand the culture, observe how people actually behave. What is your data telling you about your culture? Using consultants helps to overcome not being able to see the wood for the trees and can cut through a lot of internal politics. Collective decision-making works best. Involve employees in the design phase. Using the 4 pillars - mindset, abilities, process, and structure leads to sustainable change. Measure the change. What has worked in one project is not necessarily going to work for another project. You have to tailor your approach. BEST MOMENTS 'In my experience, the simplest approaches are more often the most effective.' 'Removing culture from an aspect of L&D is like trying to remove the egg from a cake.' 'I tend to ask a lot of annoying questions… to understand why, what´s really going on.' 'The approach that I use for one company would not work for my next company or client.' Lily Woi Bio Lily is a former Deloitte Management Consultant, focused on Organisation Transformation and Culture, Leadership & OD Lead at Next Pensions. On both sides of the table (in-company and consultancy), Lily has built deep and rich experience of organisation culture change. As a Culture Change Catalyst, Lily now helps leaders and teams drive transformative change, unlock their full potential, and ignite a high-performance, collaborative culture. Over the past eight years, she has worked with global leaders and businesses to shift behaviours, unlock potential, transform careers, and develop courageous cultures. She has coached and trained clients working in multinationals such as Hello Fresh, Nike, Pureaffinity, and the British Film Institute. You can connect with Lily and follow her work via: LinkedIn: https://www.linkedin.com/in/lilywoi/ Website: https://lilywoicoaching.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Organisational Learning Communities With Andy Lancaster 42:32

1 year ago42:32

42:32

Learning communities transform organisations through sharing knowledge, spearheading practice, solving problems, seeding innovation, and supercharging development. So how can you develop a culture of learning in your organisation? In this episode, Andy Lancaster addresses this question - and many more. KEY TAKEAWAYS From the very start of humankind people have learned from each other, often in groups. Animals do it too. Learning from friends and colleagues is seen by practically everyone as being the most effective way to learn. People like human connection and want to feel they belong, so peer connection is powerful. The best learning takes place in context. Learning communities can be just a few people. We need to empower different types of learning communities. Learning communities share knowledge, spearhead practice, solve problems, seed innovation, and supercharge development. What the group does needs to be structured to a degree. Encourage people to work aloud to ensure everyone is actively involved. Reward the subject experts. BEST MOMENTS 'The social context in which we learn is really important.' 'I think reflective practice ought to be embedded in all learning and development.' 'Subject experts play a vital role in communities in terms of coaching, mentoring and supporting.' 'Communities are a way of validating skills, which maybe organizations overlook. ' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ Andy Lancaster Bio Andy Lancaster is the Chief Learning Officer at Reimagine People Development consultancy, specializing in supporting, coaching and mentoring learning leaders and teams to create impactful development strategies and solutions, transform learning cultures and empower socialized learning communities. The former Head of Learning at the Chartered Institute of Personnel and Development (CIPD), Andy is a trusted thinker, commentator and inspiring speaker, renowned for his insights that have helped reshape the organizational learning landscape globally. His book Driving Performance Through Learning gained a Business Book Award. You can follow and connect with Andy via: Twitter: @AndyLancasterUK LinkedIn: https://www.linkedin.com/in/andy-lancaster-ab995418/ Book: https://www.koganpage.com/hr-learning-development/organizational-learning-communities-9781398615496 ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

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The State of Online Learning With Alice Thompson and Ross Stevenson 46:20

1 year ago46:20

46:20

A new report, published by 360Learning, illustrates how far online has come in recent years: from poor relation to classroom training to expected and respected and recognised for helping learners bridge their skills gaps. But is that enough? In this episode, Alice and Ross join David to explore the findings and what this tells us about our ability to scale L&D today. KEY TAKEAWAYS Both employers and employees have finally become more comfortable with digital learning. Employees now honestly believe that online learning is going to help them to do a better job while upskilling. Online learning works well in both big and small organizations. But it is smaller firms that are more receptive and are adopting AI and digital learning faster. For large organizations scalability is still a big challenge. Learning from their peers and colleagues, followed by their line managers is still preferred by most employees. A combination of face-to-face and digital learning works well. Tech is making it easier for people to share their knowledge, L&D can better tap into and benefit from this. Demonstrating to employees how the training can benefit them greatly improves the level of engagement. Clearly identify the skills people need to progress and share that knowledge with them. BEST MOMENTS 'People now expect some respect, online learning,' 'In a smaller company, it is just a bit more dynamic.' 'You can capture SME knowledge that's valuable to the entire organization.' 'Capitalize on people's primary reasons for wanting to engage and develop their skills.' EPISODE RESOURCES Link to 2024 State of Online Learning Report: https://360learning.com/guide/2024-state-of-online-learning-report/2024-report-introduction/ Alice Thompson Bio Alice is a Development Partner for Marks & Spencer and is passionate about designing performance training, data-driven decision-making, measuring impact and creating a continuous learning culture. Prior to M&S, Alice played key roles in the L&D teams at ASOS, Monzo and Butternut Box. You can follow and connect with Alice via: LinkedIn: https://www.linkedin.com/in/alice-thompson-849154b8/ Ross Stevenson Bio Ross is Chief Learning Strategist and founder of Steal These Thoughts, an independent L&D think tank. He’s spent 16 years leading L&D teams, strategies, and tools within global organisations. Ross is also at the forefront of exploring the potential of generative AI in L&D. You can follow and connect with Ross via: LinkedIn: https://www.linkedin.com/in/rstevensonuk/ Twitter: @_Rsvenson Website: www.stealthesethoughts.com VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
The Role of CLO in the Age of AI With Christopher Lind 45:33

1 year ago45:33

45:33

All the talk is of AI but what about the action? Is it too soon to act or are we at risk of missing the bus? In this episode, seasoned CLO, Christopher Lind, explores how he has led his team and organisation in the age of AI towards expecting and achieving more. KEY TAKEAWAYS L&D teams need to adapt fast to both technological and economic disruptors and learn to use a new bag of tricks. You have to understand what is needed before you can deliver, so you have to push back a bit on the pressure to do everything in a rush. When you change the way L&D works you are going to get pushback. You will have to stand your ground but pick your battles. Be very patient with your stakeholders when you change things. It will take many months for them to see the improvement and fully understand the change. To help the stakeholder recognise whether this thing is really that important, ask what things will look like once we have fixed this, Get to know people on a personal level. Building strong relationships opens up communication and makes things far easier down the line. Use AI to work faster, but also think creatively and ask how you can use it to do things differently. AI makes true real-time active learning possible. Use AI to improve your skills and help you to do your job better and faster. AI creates time for you to do things you simply didn´t have enough capacity for before. BEST MOMENTS 'I can get an algorithm to create more creative content than a person now.' 'You actually can use this (AI) for yourself as well.' 'People aren't transactions, they are relationships… focus on relationships.' 'Technology is radically opening new pathways to do stuff like we've never been able to do before.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ Christopher Lind Bio Christopher Lind is VP and Chief Learning Officer at ChenMed, leading enterprise learning strategy. He’s also the host of Future Focused, a podcast and newsletter that explores the landscape of learning leadership and strategy (and much more), an advisory board member of the CLO Exchange, and the founder of Learning Sharks, which offers comprehensive advisory on all things learning innovation and technology. Previously, he was Head of Global Digital Learning at GE Healthcare. You can follow and connect with Christopher via: LinkedIn: https://www.linkedin.com/in/christopherlind/ Future Focused: https://christopherlind.substack.com/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Learning Experience Design With Greg Arthur 48:22

1 year ago48:22

48:22

With a low barrier to entry, everyone fancies themselves a learning designer. How hard can it be? In this episode, Greg Arthur shares his approach to creating engaging and impactful learning experiences, honed over his years of working in L&D teams at highly successful, world-renowned companies. KEY TAKEAWAYS Because you are dealing with people, every business is different, even those operating in the same industry. Ask the 2 basic questions to cut through the noise – What is happening right now? How do you want to change it? Understand who you are talking to and why they will care and listen to you. Ask yourself if I were to put this out a real-life product, would I buy it? The medium you use to provide the learning must be right for the person. Make sure you do the work upfront and solve the problem, even if it takes a little longer. Try different things while the problem is small. BEST MOMENTS 'Some teams, learning teams, regardless of industry are just better than others.' 'You don´t move ahead until you are ready to move ahead. You don´t bring in the wrong people at the wrong time.' 'Basically, it´s like Lego for learning design.' 'This is changing a whole department's attitude to learning design.' Greg Arthur Bio Greg Arthur is a learning professional with experience of designing learning and leading teams at blue-chip brands such as BP, ASOS, HSBC and Philip Morris. Greg has devised the Learning Experience Design Log Book, and his own design studio (Two Circles) that catalogues his approach and guides followers to develop impactful and engaging learning experiences themselves. You can follow and contact Greg via: LinkedIn: https://www.linkedin.com/in/greg-arthur-flpi-736b288/ Website: https://www.twocirclesstudio.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

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Agile Learning & Development with Natal Dank: Part 2 54:58

1 year ago54:58

54:58

When pressed to run a Learning & Development team that reliably, efficiently, and predictably impacts performance, time and time again professionals turn to Agile. As an approach, it has long been employed in HR and L&D teams but like most trends, when the hype dies down many move their attention to elsewhere. However, why move on from something that works? In this episode, Natal Dank returns to the podcast to bring us up to date with how Agile is continuing to make impact to L&D teams. KEY TAKEAWAYS Building business agility is about creating a toolkit tailored to how the business operates. Increasingly businesses are building the customer experience around the product. You often need to move and make decisions without knowing everything. Things move too quickly for this not to be the case, which is why Agility is so important. Mapping the skills is the key to being able to move fast and be adaptable. See the whole employee experience as the L&D product and keep that understanding up to date. Human-centred design sprints help you to identify which problems to solve first. Understand how you sit in the business stream. To get started with Agile use it to solve a single problem. Natal explains how in the podcast. Establish some core principles from you hypotheses and start to design around that. BEST MOMENTS 'You´ve got to deliver now, and not tomorrow.' 'You can´t solve complex problems in silos.' 'Agile is about being laser focused.' Natal Dank Bio Following over a decade working in senior HR, Talent and Organisational Development roles, Natal is now a leading figure in Agile HR and People Experience. Natal heads-up learning, coaching, and community at PXO Culture and is seen as a pioneer in the Agile HR movement. In 2016 Natal hosted the first Agile HR Meetup in London with the aim of building a community of like-minded disrupters, which has since grown into a regular event held across the world from Sydney to Paris and online. A year later she co-founded the Agile HR Community and has recently published the book, Agile HR. Now, through PXO Culture, Natal is focused on defining modern HR for the 21st Century. You can follow and connect with Natal via: LinkedIn: https://www.linkedin.com/in/nataldank/ X/Twitter: https://twitter.com/NatalDank Events & Meetups: https://www.pxoculture.com/events Agile L&D Book: https://www.koganpage.com/hr-learning-development/agile-l-d-9781398613256 VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
AI-Powered Skills-Based Learning In Action With Brandon Caldwell 50:49

1 year ago50:49

50:49

With so much talk, and perhaps hype, around skills-based learning, how do we tune into the signal and tune out the noise? One way to do this is to talk with the leaders who have incorporated skills-based learning in more than one organisation and are making it work for them, their workforce, and organisation. In this episode Brandon Caldwell explains how he’s done just this - the hard way and the AI-powered much faster way - and how you can too. KEY TAKEAWAYS Skills-based learning is a language that everybody can understand. AI is accelerating the rollout of skills-based learning at a staggering pace. Using AI a task that would take 4 to 5 years has been done in 18 months. Skills-based learning largely solves the issues caused by today´s tight labour market. Business leaders already understand that skills-based learning works. They desperately want you to provide it. Because the skills are the nuts and bolts that help enable people to do the tasks, this is wholeheartedly performance oriented. Introducing skills-based learning is costly, so starting in the right place matters. Brandon explains how to do that. Skills are truly transferable. If someone in marketing wants to become an HR manager, they can do that and do it quickly. A marketer knows how to promote the job to attract the best new personnel. Anticipate roadblocks and adapt. Embrace the technology. It now works and will transform your ability to deliver. BEST MOMENTS 'With skills-based learning, you are using a language that everybody can understand.' ' S kills are the nuts and bolts that help enable people to do the tasks.' ' T he ability to do what used to take years and do it now in a matter of months is significant, and you can't ignore that.' Brandon Caldwell Bio Brandon is Director of People & Culture at 365 Retail Markets, the global leader in unattended and self-checkout retail technology. With more than 20 years of experience in HR and L&D leadership, Brandon is a highly credible and impact-driven leader in our field. Useful links SkillsGPT: https://chat.openai.com/g/g-bE1ZPceUl-skills-gpt VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Implementing Skills-Based Learning With James Griffin 52:04

1 year ago52:04

52:04

Skills-based learning is the response to the skills gaps and skills shortages being experienced across organisations, industries, and even entire economies. But how do we ensure that we achieve this, and that skills-based learning isn’t just another fad that departs as swiftly as it emerged without achieving what it’s intended to? In this episode, James Griffin talks about how L&D can step up, upskill, and deliver on the much-heralded promise of skills-based learning. KEY TAKEAWAYS L&D as a function needs to be brave and make the change. Skills-based learning is the opportunity to lead the way and make a difference. The use of skills data leads to L&D being far more effective. You can only measure business impact when you fully understand the problem you are addressing. Getting yourself organized around skills is more dynamic. Assess people for the work they are doing. Being able to build fast and edit regularly keeps the training relevant. Skills need to be identified and described using natural, easily understood language. Proficiency levels need to be measurable. AI can play a role in this task. AI will help us to bridge the gaps. However, each solution needs to be rigorously evaluated. Not all businesses are equipped to go down the skills-based learning route. James explains how to get them ready. People are an asset; we need to measure their performance and learning and development ROI. BEST MOMENTS 'The ability for them to be more efficient in the work that they do is now real.' 'Go to the people that do advocate for skills…. go where there is the appetite.' 'Skills are not the end game….increase performance and productivity are.' James Griffin Bio James is customer-focused executive, with in-depth consulting experience in enterprise SaaS innovations across the Skills & Talent spectrum. Over the last 5+ years, James has spent a huge amount of time consulting with the largest enterprises on the planet on how to reimagine their talent transformation strategies and how to get started with skills. You can follow and contact James via: LinkedIn: https://www.linkedin.com/in/jamesthegriff/ Website: https://skillcollective.co.uk/ SkillsGPT: https://chat.openai.com/g/g-bE1ZPceUl-skillsgpt VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
L&D Leadership Today With Simon Gibson 52:19

1 year ago52:19

52:19

There’s often a huge difference between the rhetoric around L&D leadership and the reality. It’s not all about creating a Learning Culture and sailing a course to L&D nirvana. The reality is it’s a lot messier with a lot of hustle, winning some days and losing many more. In this episode, presented by 360Learning, Simon Gibson lifts the lid on his reality and how L&D leadership today is evolving and changing within these turbulent times. KEY TAKEAWAYS Hiring people from diverse backgrounds and disciplines results in a more innovative and resilient team. L&D is evolving fast, so there are some big skill gaps, e.g. data analysis. Those professionals who can prove the positive impact they have had on the business are the most likely to get hired. Get under the skin of what the managers you work for really need. Getting managers together to discuss what challenges they face and how they overcome them is incredibly instructive for them and you. Discovery sessions are powerful. Being clear about what you are trying to fix and staying focused on that is essential. Analysis is essential, without it you cannot prove that you are actually closing the skills gap. Consumption does not equal competence. If that knowledge is not retained and applied on the job, the training is useless. BEST MOMENTS 'Theory is one thing, but show me how, show me when and what that meant. Build that body of evidence.' 'They're bound by restricted and empowered by the culture.' 'Go build that commercial muscle, go find out how things work, go find out how things are made.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ Simon Gibson Bio Simon is Group Head of Learning & Development at Marks & Spencer and an experienced executive-level People Leader/Chief Learning Officer. He has a passion to deliver meaningful commercial change and transformation via learning, organisational development, and talent initiatives. You can follow and connect with Simon via: LinkedIn: https://www.linkedin.com/in/simongibsonlearning/ X / Twitter: @simon1gibson ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

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Using Data to Build Skills With Laura Paramoure 43:13

1 year ago43:13

43:13

Using data effectively is a growing priority for - and skill set in - L&D. It’s essential for both planning for and measuring impact. In this episode, presented by 360Learning, we explore this in detail in the hope that 2024 is our year for greater planned and demonstrable impact. KEY TAKEAWAYS Data-wise, L&D has always looked at what they have done – in the rear-view mirror. Now, it is necessary to use data to see where we are. Business impact must be proved and the data that enables you to do that is now at your fingertips. L&D is all about creating capability by creating skills. That is the impact L&D has on the business and the bottom line. Identify the skill(s) you need to add, teach it, and check that people are using it and that this is improving the business´ results. To create skills that work for your particular business, your courses must be tailor-made. Measure the effectiveness of the course, by including a realistic test. If most people fail, you need to change the course content. Making sure things are changing in the workplace is essential. If it isn´t tweak the training. Create a blueprint for the outcomes of each course, before building it. At first, you may have to chase to get the data you need to properly analyse whether the course is working. BEST MOMENTS 'We are out there cranking out those courses. But how much do we really understand about what our impact is?' 'Eventually, someone's gonna say, Where's the quantifiable data that actually says you did this?' 'Without this data, we are hiding our work, our impact.' 'We’re the only department that builds skills, we need data on skills.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ Laura Paramoure Bio Laura Paramoure, EdD, has 25 years of experience in performance improvement, training design, and evaluation. She is the author of ROI by Design™ (2014) and a featured speaker on the topic of return on investment for training organizations. Her private sector experience includes Director of Training and Development with Parata systems where she was responsible for the establishment and deployment of both domestic and international training. She is currently the CEO of eParamus, a company which helps organizations of all types and sizes optimize and verify the impact of their training programs. You can follow and connect with Laura via: LinkedIn: https://www.linkedin.com/in/laura-paramoure/ Website: https://www.eparamus.com ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
L&D Global Sentiment Survey 2024 Findings with Donald H Taylor 42:46

1 year ago42:46

42:46

Since 2014, the L&D Global Sentiment Survey has been a barometer of what’s hot and what’s not in the Learning & Development profession, guiding people development professionals towards the trends that their peers are most concerned about. In this episode, Donald H Taylor takes a deep dive into the recently published report and explores in conversation what we should all be taking note of. KEY TAKEAWAYS Because it is self-selecting most of the people who fill out the survey are innovators. It looks at what is hot in L&D, what is likely to take hold and what is likely to fall by the wayside. This year AI dominated, but many are overwhelmed and unsure how to use it. AI is good at content, which frees up time for L&D to do more in other areas. Yet, there is likely to be a backlash against AI-generated content because initially, people will be awful at using it. Lots of people are missing the fact that AI can play a role in coaching and mentoring. Collaborative and social learning have slipped down the list. There are geographical differences, what they are and why they exist is discussed. BEST MOMENTS 'There's somewhere between the wisdom of the crowd and the derangement of the mob.' 'Personalization is one of the obvious and very valuable implementation points for AI.' 'The top four for 2024 … are all things which are fuelled by good use of data.' Donald H Taylor Bio A recognised commentator and thinker in the fields of workplace learning and supporting technologies, Donald is committed to helping develop the learning and development profession. He has chaired the Learning Technologies Conference in London since 2000 and writes and speaks worldwide about Learning and Development (L&D). His annual L&D Global Sentiment Survey started in 2014, provides a unique perspective on L&D trends from over 100 countries. He chairs the Workforce Development board for VC firm Emerge Education, and invests in, and advises, several EdTech start-ups. From 2010 to 2021, he chaired the Learning and Performance Institute. He is the author of Learning Technologies in the Workplace, a graduate of Oxford University and in 2016 was awarded an honorary doctorate by Middlesex University in recognition of his work developing the L&D profession. You can follow and contact Donald via: LinkedIn: https://www.linkedin.com/in/donaldhtaylor/ X / Twitter: https://twitter.com/DonaldHTaylor L&D Global Sentiment Survey 2024: https://donaldhtaylor.co.uk/research_base/global-sentiment-survey-2024/ Website: https://donaldhtaylor.co.uk/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
L&D Leadership, Making Impact and Skills-based Learning With Josh Novelle 51:30

1 year ago51:30

51:30

In this wide-ranging conversation, we explore what has helped Josh achieve senior leadership in different sectors, what it means to make a planned and demonstrable impact as well as how HSBC is changing to a skills-based organisation. KEY TAKEAWAYS Josh has headed up L&D for several large companies including for Warner Music Group and is now VP of People Experience and Insights for HSBC. Take things back to basics and make sure everything you do boosts or at least defends revenue. If something is not working, retire it early. Don´t be afraid to call your own baby ugly. You have to talk in financial terms to be truly relevant. Little time-saving tweaks make a huge difference. Even saving 30 seconds per day, per employee adds up to a big saving for large companies. HSBC is a skills-based organisation. Thoroughly read the end-of-year board paper to fully understand the direction the business is heading in. Keep it super simple, if you can´t describe what you're doing to a toddler without them looking confused, don´t do it. BEST MOMENTS 'Just take a step back and ask, what is this doing for the organisation?' 'It´s taking all the stuff that we need them to do and making it frictionless.' 'Never wed yourself to a single way of doing stuff because the world will change around you.' 'You can´t be a one-trick pony, you have to have a whole arsenal of things.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ Josh Novelle Bio Josh Novelle is VP of People Experience and Insights at HSBC and an internationally recognised specialist in his field, with more than ten years of award-winning corporate experiences to employees. During his career he has worked both in-house - at brands such as Warner Music Group, BP, Deloitte and Carphone Warehouse - and on the supplier side. His passion is to take HR and talent to the next level, taking into account the wider experience of employees, ensuring rich experiences that are accessible to all, but with a clear connection to the real business goals and profitability of the company. ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

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Where Are We At With Generative AI in L&D? with Egle Vinauskaite 35:50

2 years ago35:50

35:50

Without a doubt, generative AI dominated the conversation, not only in L&D but in wider business and politics - and it’s not going away. So where are we now in terms of advancement, adoption, and application? These are important questions explored with Egle Vinauskaite in this episode, presented by 360Learning. KEY TAKEAWAYS Most L&D departments have not yet fully integrated AI. Around 30% have tried it and decided not to use it. AI is coming, if you don´t keep experimenting with it, you will fall behind. L&D will inevitably play a big role in the organisation's successful adoption of AI for its processes. This is our time to shine. AI will be able to provide personalised feedback to help with upskilling, it will also be good at analysis. In time, AI will be able to spot emerging capabilities and skill needs. Don´t be sucked in by AI shiny objects that don´t solve an actual problem. Do an audit of the tools you are using and see if you can use AI to improve things. BEST MOMENTS 'Very few, if any, L&D departments seem to have integrated AI in a strategic and holistic way.' 'I am very excited by the potential for upskilling.' 'For most organisations using AI has become a competitive imperative.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ Egle Vinauskaite Bio Egle Vinauskaite is an award-winning learning innovator and strategist advising blue chip companies, vendors, and some of the most exciting edtech startups around. Combining evidence-based learning design, behavioural science, and product development expertise, she specialises in using the latest technologies and approaches for digital and blended learning at and outside of work. Her work spans large-scale programmes, academies, alt education, apps, XR and beyond. You can follow and contact Egle via: LinkedIn: https://www.linkedin.com/in/vinauskaite/ Focus on AI in L&D Report: https://donaldhtaylor.co.uk/research_base/focus-on-ai-in-ld/ Website: https://www.nodes.works/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Leadership Development At Netflix With Kenny Temowo 44:45

2 years ago44:45

44:45

It was clear that one podcast episode wouldn’t be enough to cover everything we wanted to so Kenny’s back to unpack what leadership development at Netflix means and what it’s there to achieve. This conversation is both revealing and inspiring. KEY TAKEAWAYS There are universal leadership principles that apply to any industry. However, each leadership role is still different. Context is crucial in developing effective leaders. First, understand the business impact solving the problem is going to have. Discovery is essential. Without it, the understanding of the problem is not deep enough. Fall in love with the problem. Netflix uses powerful stories or cases to exemplify key issues in the business. Using a one-and-done solution is only going to have a limited impact. It is continuous learning and embedding learning that will be transformative. Simulations that engage people emotionally and sometimes physically are incredibly impactful. Start with the why. Next look for quick wins, the simpler the better. BEST MOMENTS 'I've seen the power of being part of a team where you can be honest, you're cared about, you're loved.' 'If you want to change something, you've got to understand the problem.' 'You need to design for the terrain and not actually do something idealised.' Kenny Temowo Bio Kenny Temowo leads Talent Management and Leadership Development for Netflix UK. He’s spent almost two decades in learning and education, working as a consultant with clients such as the BBC, Vodafone, and Rolls-Royce, as well as leading in-house L&D teams. EPISODE RESOURCES Reed Hastings No Rules Rules - https://www.amazon.co.uk/No-Rules-Netflix-Culture-Reinvention-ebook/dp/B082261K3F VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Starting Out in L&D Today With John Hinchliffe 42:01

2 years ago42:01

42:01

Like so many professions, Learning & Development is evolving and transforming fast. Starting out in the profession had a standard path just a short while ago but expectations and technological advances have been catalysts for great change. In this episode, presented by 360Learning , John and David explore what it takes now to start out - and grow a career - in L&D. KEY TAKEAWAYS In the past, L&D professionals were created mainly in the classroom. Technology has changed the way people learn, so, how people enter the L&D sector and the type of person that works in the industry has changed too. Become a good content curator. It will enable you to, very quickly, create truly effective and tailored learning resources. Learn to repurpose content. It is a great way to create easily digestible learning resources, e.g., taking a 20-minute video and dividing it into 10 1 to 3-minute blocks. Data analysis is essential. Without it, you can't see what works and prove L&D's value to the business. New technology creates new opportunities to engage with people and help them to build new skills. Stay up to date. Look at what others are doing, be open-minded and ready to emulate them. L&D has a strong role to play in helping people to see where they can take their careers next. BEST MOMENTS 'Bizarrely I think that everything and hardly anything has changed.' 'Understand what people need, what the organization needs, rather than what it wants.' 'Get a mentor.' John Hinchcliffe Bio John Hinchcliffe is a Digital Learning Experience Manager at Emirates National Bank of Dubai and an internationally recognized award-winning digital learning expert. You can follow and contact John via: LinkedIn: https://www.linkedin.com/in/john-hinchliffe-yourskillshub/ X / Twitter: https://twitter.com/yourskillshub Skills Report: https://360learning.com/guide/2023-global-state-upskilling-and-reskilling-report/introduction/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
The Insightful Innovator with Danny Seals 45:53

2 years ago45:53

45:53

Want to know how to level up your employee experience using design thinking? Want a no-nonsense approach to designing people-centred products, services, and experience? Well, Danny Seals has written the book on these and tells us all about it in this episode. KEY TAKEAWAYS Levelling up your employee experience has never been more important. Examine the problem properly, don´t simply go with what you think the issue is. Use the ladder technique that Danny shares in this episode. People need to stop simply looking at how things are and focus on what could be e.g., instead of delivering an off-the-shelf leadership programme, challenge the fundamental DNA of leadership. You need to be creative, and genuinely open-minded to look at what could be. Make the implicit explicit. Be open and have those difficult conversations early. The businesses that retain their workers, design for the human. Their systems and processes equip their people to succeed. Create experiments that can be conducted within the flow of work to evaluate things and hone your design. BEST MOMENTS 'Make work better by good design.' 'Work in transparency.' 'If you don´t add that human at the centre of everything you do, who are you really designing for.' Danny Seals Bio Danny is Head of Employee Innovation at Legal & General, founder of Get Knotted and author of the book The Insightful Innovator. Danny has led and developed various teams using these innovative approaches to design employee experience products that exceed BAU. Danny also hosts his own successful podcast, Mindchimp, where he talks to friends in his network and challenges the industry on the future of work. You can follow and contact Danny via: LinkedIn: https://www.linkedin.com/in/dannyseals/?originalSubdomain=uk Get Knotted: https://www.weareknot.co.uk/ The Insightful Innovator book: https://www.amazon.com/Insightful-Innovator-Experience-No-Nonsense-People-Centered/dp/1739346505 Mindchimp Podcast: https://mindchimp.podbean.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Performance-Oriented Soft Skills Development with Guy Wallace 1:03:26

2 years ago1:03:26

1:03:26

Do we need to concede that we’ll never be able to accurately measure the impact of our soft skills development solutions? If so, that’s an enormous amount of spending without knowing if we’re making enough of a difference. In this episode, we discuss how it is possible to plan, design and deliver for real impact and how this is already working. KEY TAKEAWAYS Tell people upfront how what they learn applies to their job. Use proprietary internal knowhow to plug content gaps. Have people practice what they learn. Improve 1st line management training. Understand outputs and how they are measured. If processes are not being followed by top performers, the processes are wrong. L&D needs to develop too, to set an example. BEST MOMENTS 'We do too much one size fits all.' 'They can learn from each other’s best practice.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home Guy Wallace Bio Guy W. Wallace is a retired Performance Analyst and Instructional Architect and had been designing and developing performance-based Instruction - Performance Guides & Learning Experiences - for Enterprise Learning functions and their business-critical target audiences since 1979. Guy started as a Training Developer at Wickes Lumber in 1979 and then became a Training Project Supervisor at Motorola in 1981. Since 1982, he specialized in Curriculum Architecture Design via a Facilitated Group Process. In 1984, he co-authored two articles on these approaches: a Training Magazine article on Curriculum Architecture Design via a Group Process - and another on Creating Models and Matrices using a Group Process - for NSPI's Performance & Instruction Journal. Guy completed his 76th performance-based Curriculum Architecture Design consulting project - since 1982 - in 2019. Guy, an ISD consultant since 1982 and a partner/owner at three consulting firms, personally served over 80 clients, primarily in Fortune 500 firms in the USA and firms in Canada, Germany, and The Netherlands. See his websites for lists of clients, descriptions of 250+ projects, publications, presentations, and over 600 free ISD and Performance Improvement PDFs, plus links to free audio & video resources: Guy Wallace LinkedIn: https://www.linkedin.com/in/guywwallace HPT Treasures https://hpttreasures.files.wordpress.com/2018/12/Harless-PIJ-1983-Interview.pdf https://hpttreasures.files.wordpress.com/2018/12/Harless-1985-Performance_Improvement.pdf Carl Binder: https://www.sixboxes.com/The-Team.html Dawn Snyder: https://www.dawnsnyderassoc.com Steve Villachica: https://www.linkedin.com/in/steve-villachica-96a0a69 ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home…

The Learning & Development Podcast

1
L&D At Netflix With Kenny Temowo 50:14

2 years ago50:14

50:14

What’s it like to lead L&D at one of the world’s most renowned and successful companies? Netflix has grown into an international powerhouse of home entertainment and is almost as famous for its people practices as its product. In this episode we lift the lid on L&D at Netflix and explore what development looks like at this aspirational and ambitious brand. KEY TAKEAWAYS The culture informs everything Netflix does. Netflix takes a different approach to performance management. At Netflix the culture is innovation, L&D emanates from that culture. Ongoing feedback is a key component of Netflix culture. Onboarding is extensive and immerses people in all areas of the business. Because they have a global workforce there are some cultural differences, but the important principles are the same across the entire company. It is cheaper to develop and promote from within, which Netflix does a lot. Don’t be afraid to push the boundaries. BEST MOMENTS 'We talk a lot in Netflix around good processes.' 'You cannot make a distinction between the technical skills or industry knowledge and culture.' 'We do a good job of codifying the culture.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ ABOUT THE GUEST Kenny Temowo Bio Kenny Temowo leads Talent Management and Leadership development for Netflix UK. He’s spent almost two decades in learning and education, working as a consultant with clients such as the BBC, Vodafone, Rolls-Royce, as well as leading in-house L&D teams. ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/…

The Learning & Development Podcast

1
Skills-based Learning With Gabe Gloege 45:30

2 years ago45:30