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Metrics That Matter: How to Measure Success in Law Office Performance.
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Episode Summary:
In this episode of "Go with Kyle Harbaugh," host Kevin Rosenquist and Kyle discuss essential metrics for measuring success in law office business performance. Kyle breaks down three crucial metrics: CAC (Cost to Acquire Customer), CHURN, and LTGP (Lifetime Gross Profit), providing practical insights for law firms of all sizes to track and improve their business performance.
Timestamps:
00:00 - Show Introduction
00:27 - Introduction to Key Business Metrics
01:57 - Explaining CAC (Cost to Acquire Customer)
02:41 - Understanding CHURN Rate
04:46 - Deep Dive into Lifetime Gross Profit (LTGP)
06:01 - Additional Important Metrics for Law Firms
07:24 - Implementation Strategies for Law Firms
08:07 - Client Analysis and Targeting
10:19 - Adapting Metrics in Evolving Legal Landscape
12:01 - Practical First Steps for Implementation
About the Show:
"Go with Kyle Harbaugh" combines traditional business-building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides personalized roadmaps to success through expert insights and practical strategies.
100 episodes
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