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130. The Owner vs Operator Trap That’s Holding Your Business Back
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You didn’t quit your job to build yourself another one, right?
But somewhere between those first few dreamy clients and the endless to-do lists… you’ve become the CEO and the cleaner, the visionary and the VA, the leader and the lifeguard pulling your business out of deep water.
All soooo normal.
In this episode of the Master Your Business Podcast, I chat with Katie Furey, business operations strategist and founder of the newly launched C-Suite. Katie’s helped businesses scale from £2 million to £200 million, and now she’s lifting the curtain on the invisible trap keeping service-based business owners stuck in chaos.
If you’re a coach, consultant, or service provider who’s hit 6 figures but feels like the wheels are wobbling, this one’s your wake-up call.
We dive into:
✔️ What the owner vs operator mindset really means, and why most business owners get stuck in operator mode
✔️ The real reason your systems keep breaking as you scale (hint: it’s your foundations)
✔️ How to simplify your business model without losing the magic
✔️ Why 90-day sprints and clear scorecards beat fuzzy year-long goals every time
Timestamps:
[02:54] What a 6-year-old can teach you about leadership
[06:38] The coaching feedback that changed Katie’s leadership forever
[11:54] Why you must start with the end in mind
[15:21] Stop asking “how” and start asking “who”
[21:32] Are you really running a business… or just doing a lot of tasks?
[26:36] Katie’s pivot from 1:1 ops work to a scalable model
[31:02] How to plan for £100K growth with 90-day sprints
[36:32] Why businesses fall apart when foundations are weak
[42:11] The one thing you should do this week to escape the chaos
🔗 Connect with Katie Furey:
💻 Follow C-Suite and join the community
About Katie Furey:
Katie is a business operator turned visionary. She’s scaled multi-million-pound businesses, built entire ops teams from scratch, and now helps entrepreneurs build businesses that actually run themselves. She’s the founder of C-Suite, a fresh, dynamic community and framework for scaling service-based businesses with clarity and confidence.
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📝 The Master Your Business Podcast Show Notes
#masteryourbusiness #katiefurey #businessoperations #servicebusinessgrowth #owneroperatormindset #smallbusinesssystems #scaleyourbusiness #deirdremartin
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“Great insights on getting noticed in the market
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