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Alex Sambvani on how Conversational AI is Transforming Restaurant Experiences
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#98.
In this deep-dive episode, Josh sits down with Alex Sambvani to explore how AI is revolutionizing customer experiences in the restaurant industry. Alex shares valuable insights from his work at Slang and draws parallels to his time at Spotify, highlighting how personalization drives engagement across different sectors. They delve into the distinction between conversational and agentic AI, with Alex dispelling common misconceptions while emphasizing that well-implemented AI enhances rather than replaces human connection in hospitality settings.
Josh and Alex move from theoretical to practical as they explore how AI integration with restaurant systems can leverage data to personalize guest experiences, streamline operations, and ultimately drive business growth. Alex's enthusiasm for natural voice interactions and conversational design reveals a future where technology transparently serves both businesses and customers, creating seamless experiences that feel intuitive rather than intrusive.
Links and resources π
Visit meez: https://www.getmeez.com
Follow meez on Instagram: https://www.instagram.com/getmeez
Follow Josh on instagram: @joshlsharkey
Visit Slang: https://try.slang.ai/
Visit Alex: https://www.linkedin.com/in/alexsambvani
Audio chapters:
00:00 β Designing Conversations as Interfaces
02:55 β The Role of AI in Human Interaction
05:56 β Insights from Spotify: Human Behavior and Music
09:03 β Nostalgia and Music Preferences
11:59 β The Impact of Data-Driven Marketing
15:06 β Understanding Conversational Design
18:12 β The Nuances of Voice and Authenticity
23:25 β Understanding Voice AI Technology
25:01 β Misconceptions About AI Experiences
28:40 β Building Trust in AI Solutions
31:08 β The Future of Voice AI
34:07 β Agentic AI: The Next Level
38:03 β Integrating AI with Restaurant Systems
40:54 β Personal Use of AI Tools
46:19 β Leveraging Data for Business Growth
105 episodes
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