Redefining the modern accountant: Leading with empathy and innovation in the age of AI

The Modern Firm®

What if the future of accounting isn't about being faster or smarter—but more human?

In this episode of The Modern Firm Podcast, host TJ Lewis sits down with Hector Garcia, CPA, YouTuber, and AI thought leader, to explore what it means to be an AI-enhanced accountant. They unpack the shift from traditional number crunching to a more human-centered, tech-savvy role—where accountants use AI to personalize client experiences, automate reporting, and step into true advisory. Hector emphasizes the rising importance of empathy and explains how accountants can lead with creativity and emotional intelligence in an AI-driven world.

The conversation also tackles the business model shifts AI may spark—from subscription-based pricing and outcome-driven billing to new approaches for compensating talent. Ethical considerations and the growing need for AI literacy round out the discussion. This episode offers concise, practical guidance for firms aiming to stay relevant and thrive in an evolving landscape.

Resources and links:
Exactly What to Say by Phil M Jones
The Four Conversations by Blair Enns
Implementing Value Pricing by Ron Baker

Connect with Hector:
LinkedIn: linkedin.com/in/hectormgarciacpa/
Youtube: youtube.com/@HectorGarciaCPA

The Modern Firm® is produced and owned by Rightworks. You can learn more about the podcast, episode recaps and more at rightworks.com/resources/podcasts.

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