#118: Optimizing Hotel Operations with Predictive Technology | with Katherine Grass

The Modern Hotelier

#MBA #Society #Travel #Business #Jon Bumhoffer #Hospitality #Hotel Management #Property Management #Travel Industry #David Millili #Steve Carran #Hotel #General Manager #Hospitality Technology #Independent Hotel #Hotelier #Independent Hoteliers

40:54

Taxes, Voting, Recycling—oh my! After navigating this jungle of grown-up responsibilities together, we're taking a quick summer breather to recharge our adulting batteries. But before we temporarily hang up our responsible pants, join us for this special episode packed with our favorite kernels of wisdom from the season so far AND get an exclusive preview of the fresh adulting adventures awaiting you when Grown-Up Stuff returns in late summer! Think of this episode as your adulting victory lap—complete with confetti and zero paperwork required! See omnystudio.com/listener for privacy information.…

about a year ago 10:51

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This episode features an engaging conversation with Katherine Grass, CEO of Optii. Discover how technology, AI, and data-driven solutions are revolutionizing hotel operations, improving efficiency, and enhancing the guest experience.
Katherine discusses her journey into hospitality technology and how AI is transforming hotel operations, particularly through Optii's innovative approach to housekeeping and maintenance. She highlights the importance of user-friendly technology, the ongoing labor challenges, and the integration with other tech tools to enhance operational efficiency.

Key Topics Covered:

What is the role of AI and predictive technology in optimizing housekeeping and operational efficiency?
How Optii differs from traditional task management tools?
What are the labor challenges facing the hospitality industry?
The importance of open APIs for seamless tech integration.

Sponsor spot:
This episode is sponsored by Optii: https://www.optiisolutions.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Katherine on LinkedIn:https://www.linkedin.com/in/katherinegrass/
Optii: https://www.optiisolutions.com/

For full show notes head to: https://themodernhotelier.com/episode/118

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

199 episodes

#118: Optimizing Hotel Operations with Predictive Technology | with Katherine Grass

The Modern Hotelier

published about a year ago

MP3•Episode home

What is the role of AI and predictive technology in optimizing housekeeping and operational efficiency?
How Optii differs from traditional task management tools?
What are the labor challenges facing the hospitality industry?
The importance of open APIs for seamless tech integration.

Sponsor spot:
This episode is sponsored by Optii: https://www.optiisolutions.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Katherine on LinkedIn:https://www.linkedin.com/in/katherinegrass/
Optii: https://www.optiisolutions.com/

For full show notes head to: https://themodernhotelier.com/episode/118

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

199 episodes

All episodes

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#198: Micro-cations, Adventure Travel, Luxury Sleep Experiences & More | Hospitality Hot Topics 23:22

1 day ago23:22

23:22

In this Hospitality Hot Topics edition of The Modern Hotelier, hosts Steve Carran and David Millili are joined by Ryan Rivett, President & CEO of My Place Hotels, to unpack July’s biggest hospitality trends. From the TSA finally ditching the shoe-removal rule, to the rise of micro-cations and adventure travel, to the luxury sleep experience movement, the trio explores how these shifts are shaping guest expectations and industry strategies. Ryan also gives an insider look at My Place Hotels’ rapid growth, their tech-forward approach to guest loyalty, and how they’re adapting to evolving travel patterns. If you want a fast-paced, insightful conversation about what’s next in hospitality—plus a few laughs—this episode delivers. Topics Covered: TSA’s new airport security policy and its impact on travel mood Why short, frequent “microcations” are here to stay Adventure travel’s lasting post-pandemic appeal The luxury sleep trend and wellness-focused stays How My Place Hotels is leveraging tech, loyalty, and service to scale Watch the FULL EPISODE on YouTube: https://youtu.be/Nu9eqGeZvN0 Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Ryan on LinkedIn: https://www.linkedin.com/in/ryan-rivett-09984311 Ryan on X: https://x.com/RyanJRivett My Place Hotels: https://www.myplacehotels.com/ For full show notes head to: https://themodernhotelier.com/episode/198 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#197: Staypineapple's Growth Strategy & Using Technology to Personalize the Guest Experience | with Michael Hirschler 14:10

7 days ago14:10

14:10

On today’s episode, David Millili and Steve Carran sit down with Michael Hirschler, Chief Growth Officer at Staypineapple, live from Staypineapple Chicago. Michael shares how the brand is redefining boutique hospitality through a combination of 'friend-style' service, a bold brand identity, and guest-focused innovation. They dive deep into Staypineapple’s growth strategy—from owner-operator beginnings to expanding through licensing and management—and how their flexible, cost-effective model provides a compelling alternative to legacy hotel brands. Michael also unpacks their cutting-edge tech stack, the role of AI in enhancing (not replacing) hospitality, and why true guest service still starts with emotionally intelligent people. Topics covered include: What makes Staypineapple’s brand and service model unique Why personalization and emotional intelligence drive guest experience Reducing friction between guests and staff through smarter tech How to maintain strong service culture across properties Watch the FULL EPISODE on YouTube: https://youtu.be/A-WLXWkThTE Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Staypineapple: https://www.staypineapple.com/ Michael on LinkedIn: https://www.linkedin.com/in/michaelhirschler/ For full show notes head to: https://themodernhotelier.com/episode/197 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#196: Staypineapple's Food & Beverage and Chicago's Food Scene | with David Fingerman 10:09

7 days ago10:09

10:09

Today's episode, David Millili and Steve Carran sit down with Chef David Fingerman, Corporate Executive Chef at Staypineapple, live from The Atwood in Chicago. From delightful afternoon treats to Chicago’s gritty, authentic food and dive bar culture, Chef David shares what makes Staypineapple’s F&B program pop, and why hospitality is more personal when the staff has a hand in the experience. In this episode, you’ll learn about: The signature 3PM pick-me-up featuring pineapple-shaped cookies and fresh coffee. How Staypineapple’s path water bottles and lobby water bars keep guests hydrated without the waste. Why drinks at The Atwood are more meaningful—with staff-named creations that fuel pride and performance. Why Chicago’s soul is found in its cash-only neighborhood bars, not the flashy cocktail lounges. Watch the FULL EPISODE on YouTube: https://youtu.be/aencrVr7krM Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Staypineapple: https://www.staypineapple.com/ Atwood Chicago: atwoodchicago.com David Fingerman on LinkedIn: https://www.linkedin.com/in/david-fingerman-21763a76/ For full show notes head to: https://themodernhotelier.com/episode/196 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#195: The Naked Experience & Surprise and Delight at Staypineapple | with Beth Anne King 14:55

8 days ago14:55

14:55

What happens when playful luxury meets bold hospitality? In this insight-packed episode, hosts David Millili and Steve Carran sit down with Beth Anne King, Regional Director of Operations Staypineapple, to explore the playful luxury and deeply personalized service that define the brand. From high-end bedding that encourages you to sleep naked to surprise-and-delight moments that leave a lasting impression, Beth Anne shares the philosophy, backstories, and operational secrets behind Staypineapple’s unique guest experience. What You'll Hear in This Episode: How European-style double duvets, plush towels, and terry robes create a luxury sleep you won't forget. Why Staypineapple blends cheeky branding with upscale service, and how it resonates with both the young and young-at-heart. The philosophy of welcoming guests like you would a friend into your home, starting with a drink at check-in. How Surprise and Delight is at the heart of everything Staypineapple does. Why every team member is empowered to say yes , no matter the department, and how that changes the game for service culture. Watch the FULL EPISODE on YouTube: https://youtu.be/W8wCpH3pk6k Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Staypineapple: https://www.staypineapple.com/ Beth on LinkedIn: https://www.linkedin.com/in/beth-anne-king-0a639ab/ For full show notes head to: https://themodernhotelier.com/episode/195 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#194: The Evolution of Revenue Management in Hospitality | with Daniel McGarry 24:04

15 days ago24:04

24:04

Today's episode, we sit down with Daniel McGarry, the Regional Director of Revenue Management of Stonebridge, and an HSMAI Rising Leader. From mowing lawns in Lancaster to managing revenue strategy across historic Marriott tribute properties, Daniel shares his unique journey through hospitality — and the lessons he’s learned along the way. We dive into: The evolution of revenue management — from gut instinct to AI-powered strategy How to separate signal from noise in a data-saturated world The future of profit-focused hospitality and the rise of commercial services Why storytelling might be the most underrated skill in revenue strategy What it really takes to align sales, marketing, and revenue around a shared goal Whether you're a hospitality pro or just curious about how data and experience collide in modern hotels, this conversation is packed with insight, laughs, and a whole lot of value. Watch the FULL EPISODE on YouTube: https://youtu.be/qN31gPuxpws Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Daniel on LinkedIn: https://www.linkedin.com/in/daniel-mcgarry-2baa958a/ Stonebridge Companies: https://www.sbcos.com/ For full show notes head to: https://themodernhotelier.com/episode/194 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#193: Why the Valencia Group Doesn't Follow Trends | with John Keeling 4:37

16 days ago4:37

4:37

In this episode, hosts David Millili and Steve Carran sit down with industry veteran John Keeling, Executive Vice President of Valencia Hotel Collection. With over 40 years in hospitality, John shares the unexpected path that led him from Middle Eastern studies to becoming a pioneer in independent hotel development. You'll learn about: The story behind Valencia’s unique approach to upscale, one-of-a-kind hotels Why following trends isn’t always the answer—and how breaking the rules (strategically) can lead to success What’s next for the brand, including exciting new projects in Texas and Arizona His take on what really drives guest experience and longevity in today’s hotel landscape If you’ve ever wondered how to stand out in a world of cookie-cutter brands, this episode is for you. Watch the FULL EPISODE on YouTube: https://youtu.be/VsVE3hNp1TU Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: John on LinkedIn: https://www.linkedin.com/in/john-keeling-5b829210/ Valencia Hotel Collection: https://www.valenciahotelcollection.com/ For full show notes head to: https://themodernhotelier.com/episode/193 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#192: How ONDA is Building a New Model for Experiential Stays | with Bill Graf 6:06

21 days ago6:06

6:06

In this episode, hosts David Millili and Steve Carran sit down with Bill Graf, the visionary founder of ONDA Hotels, to uncover how a former finance exec traded spreadsheets for surf towns and is now building a hospitality brand for the modern traveler. Bill shares the bold story of how a sabbatical, a motorcycle, and a post-COVID pivot led to the creation of ONDA—a growing hotel brand designed to bring trusted, high-vibe stays to off-the-beaten-path destinations. From his first property in Costa Rica to his vision of scaling globally through a franchise model. In this episode, you'll learn about: How contrarian investing led him into hospitality What “the vibe” really means and why it's everything Why ONDA is filling a massive gap in emerging travel markets What it takes to build trust in remote, lifestyle-driven destinations Watch the FULL EPISODE on YouTube: https://youtu.be/ZEiYFVyL5vk Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Bill on LinkedIn: https://www.linkedin.com/in/williamgraf/?originalSubdomain=cr ONDA: https://www.stayonda.com/ For full show notes head to: https://themodernhotelier.com/episode/192 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#191: AHLA's New Focus on Independent Hotels | with Travis Mckie 4:46

22 days ago4:46

4:46

Today's episode, David Millili and Steve Carran sit down with Travis Mckie, former pro basketball player turned champion for independent hotels at AHLA (American Hotel & Lodging Association). Travis shares his fascinating journey from the courts of Wake Forest and international basketball leagues to leading the charge for boutique and independent hoteliers across the country. He opens up about what makes independent hotels so memorable, the shift in guest expectations, and how AHLA is reshaping its approach to support these unique properties. Highlights include: What makes today’s travelers choose experience over standard AHLA’s new benefits and programs tailored to independent hotels Memorable stays like the Wigwam in Arizona How independent hoteliers can connect with AHLA and get involved Tune in to hear why the future of hospitality is anything but cookie-cutter — and how leaders like Travis are making sure independent hotels have a powerful seat at the table. Watch the FULL EPISODE on YouTube: https://youtu.be/jWqwLlodqTk Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Travis on LinkedIn: https://www.linkedin.com/in/travis-mckie-68555b209/ AHLA: https://www.ahla.com/ For full show notes head to: https://themodernhotelier.com/episode/191 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#190: How Sage Hospitality Thinks About New Investments | with Dean Stambules 5:30

23 days ago5:30

5:30

In this episode, hosts David Millili and Steve Carran sit down with Dean Stambules, Chief Investment Officer at Sage Hospitality Group, live from the ILC CONfab in Chicago. Dean shares his unique path into the hospitality world—from his family's deep roots in the industry to his early career in appraisal work that led to a passion for hotel investment. He offers a behind-the-scenes look at Sage Hospitality's growing independent hotel platform, including exciting properties like the Stanley Hotel in Estes Park and Circa 39 in Miami Beach. You’ll also get an insider's preview of Dean’s recent talk on deal-making, where he breaks down the complexities of hotel acquisitions, partnerships, and value creation—highlighting the transformative renovation of One Ocean Resort in Florida. If you’re passionate about hospitality development, deal strategy, or just love hearing about iconic properties, this one’s for you. Tune in now to hear: How Dean found his calling in hospitality What’s new with Sage and their growing portfolio A real-world case study of turning potential into profit The value of independent hotel experiences How Sage marries design, operations, and investment to drive results Watch the FULL EPISODE on YouTube: https://youtu.be/60QBnHZtMtY Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Dean on LinkedIn: https://www.linkedin.com/in/dean-stambules-30a11046/ Sage Hospitality Group: https://sagehospitalitygroup.com/ For full show notes head to: https://themodernhotelier.com/episode/190 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#189: Hotel Acquisition in Colorado & Starting ILC | with Jeremy Wells & Stephen Chan 10:40

28 days ago10:40

10:40

In this episode, hosts welcome back Jeremy Wells, author, brand strategist, and co-owner of The Ozarker Lodge and the newly reimagined Parker Hotel in Colorado. Jeremy shares what it’s been like since opening The Ozarker Lodge—lessons learned, community wins, and how indie spirit fuels every project. He also dives into his second book, Indie Hotels , a heartfelt blend of memoir and hospitality insights that's already making waves across the industry. Joining the conversation is Stephen Chan, co-founder of Eagle Point Hotel Partners, the investment group behind both The Ozarker Lodge and Parker Hotel. Stephen gives us a behind-the-scenes look at the $24M Parker property acquisition and talks trends in boutique hotel investing, including their new stealth-mode venture, Arbus Hospitality. We explore: How Jeremy and Stephen approach branding, design, and repositioning The importance of community integration for boutique properties Lessons from growing a hotel brand post-COVID Why the independent hotel scene continues to thrive The future of ILC and its mission to inspire collaboration Watch the FULL EPISODE on YouTube: https://youtu.be/KuAExHR7BHA Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Jeremy Wells Jeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/ Longitude°: https://longitudedesign.com/ INDIE HOTEL: Why Hoteliers Are Breaking Free from Chains and Choosing Independence Book: https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713K Stephen Chan Stephen on LinkedIn: https://www.linkedin.com/in/stephen-chan-1b70142b/ Eagle Point Hotel Partners: https://www.eaglepointhotels.com/ For full show notes head to: https://themodernhotelier.com/episode/189 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

The Modern Hotelier

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#188: What Makes ILC Events Special | with Meg Gutowski 3:38

29 days ago3:38

3:38

In this episode, hosts David Millili and Steve Carran sit down with the dynamic Meg Gutowski, Executive Director of the Independent Lodging Congress (ILC), live from ILC CONfab in Chicago. Meg shares her unconventional journey from catering weddings to leading one of the most vibrant communities in independent hospitality. She opens up about what makes ILC truly special—from building real partnerships with host properties to curating events where business gets done, but fun is never far behind. From rooftop cocktails to Miami shenanigans, you’ll hear how Meg and the ILC team are redefining what it means to connect in this industry. Whether you’re an independent hotelier, event producer, or just love hospitality done differently, this episode is packed with insight, laughs, and a whole lot of heart. Watch the FULL EPISODE on YouTube: https://youtu.be/DmZ_h4o24KM Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Meg on LinkedIn: https://www.linkedin.com/in/meg-gutowski-09b33972/ ILC: https://ilcongress.com/ For full show notes head to: https://themodernhotelier.com/episode/188 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#187: We're Halfway Through 2025: Looking Back & Looking Forward 15:22

30 days ago15:22

15:22

In this special edition of The Modern Hotelier: Hospitality’s Most Engaged Podcast , David Millili, Steve Carran, and Jon Bumhoffer take a moment to pause, reflect, and look ahead as we hit the halfway point of 2025. From standout interviews and hotel experiences to hilarious behind-the-scenes moments and the hustle of live events, the trio shares their favorite memories, biggest surprises, and what it really takes to keep the podcast (and media company!) running at full throttle. Highlights include: Why laughter has become the heartbeat of the show Behind-the-scenes chaos (and joy) from filming hotel experiences Favourite guests—from heartfelt conversations to industry game-changers What they’ve learned as hosts, producers, and friends Who they dream of interviewing next This isn’t just a recap—it’s a celebration of hospitality, creativity, and the people behind the stories. Tune in to laugh with us, learn with us, and see where we’re heading next. Watch the FULL EPISODE on YouTube: https://youtu.be/X3xEpY8dxZk Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media For full show notes head to: https://themodernhotelier.com/episode/187 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#186: Classic Luxury & Charm with Modern Amenities at The Warwick Melrose | with Michael Cole 5:34

5 weeks ago5:34

5:34

In this episode, we sit down with Michael Cole, the Director of Sales and Marketing at the iconic Warwick Melrose Dallas, to explore how this historic hotel has gracefully evolved over the past century. From its roots as 1920s apartments to a luxurious modern-day destination, Michael shares the rich story behind the walls—and what makes this hotel truly one of a kind. What you'll hear about in this episode: How Michael accidentally fell into hospitality—and stayed for 32 years Why the Presidential Suite still feels like stepping back in time The recent additions: a brand-new spa, outdoor pool, and 5,500 sq ft ballroom How the hotel flawlessly blends old-world charm with modern luxury Watch the FULL EPISODE on YouTube: https://youtu.be/zHJX_H3-_JU Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Michael on LinkedIn: https://www.linkedin.com/in/michael-cole-96a08b20/ Warwick Melrose - Dallas: https://www.warwickhotels.com/ For full show notes head to: https://themodernhotelier.com/episode/186 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#185: Making Everyday a Holiday at The Landmark Prime Rib | with Chef Patrick McElroy 5:43

5 weeks ago5:43

5:43

In this episode, we sit down with Executive Chef Patrick McElroy of Landmark Prime Rib inside the iconic Warwick Melrose Hotel in Dallas. Chef Patrick shares his journey from a small island in South Jersey—where fresh seafood was caught just minutes from home—to his rise through French and Italian kitchens across the Northeast, and eventually his return to the place he now calls home: The Melrose. We talk about the unique character of the Warwick Melrose, the revival of prime rib as an everyday luxury, and how nostalgia and neighbourhood ties have shaped this historic hotel into a modern-day favorite. If you love stories of culinary heritage, community connection, and bringing classic hospitality back to life—this episode is for you. In this episode, we explore: How his father (a corporate exec with serious grill skills) influenced his cooking What makes the Landmark Prime Rib and Library Bar so unique in the Dallas scene The deep neighborhood ties and generational loyalty to The Melrose Why prime rib deserves to be more than just a holiday meal What brought Patrick back after 2020—and why it still feels like home Watch the FULL EPISODE on YouTube: https://youtu.be/zmFVQPBIauQ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Patrick on LinkedIn: https://www.linkedin.com/in/patrick-mcelroy-74763052/ Warwick Melrose - Dallas: https://www.warwickhotels.com/warwick-melrose-dallas For full show notes head to: https://themodernhotelier.com/episode/185 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…

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#184: Improving Productivity for Hotel Teams & Operations | with Mahwish Saleem 4:49

6 weeks ago4:49