#168: Automating Operations in Hospitality | with Dino Pietropaolo

The Modern Hotelier

In this episode, David Millili and Steve Carran sit down with Dino Pietropaolo, the dynamic Chief Technology Officer at Optii. From global tech ventures to co-founding a cybersecurity firm, Dino’s journey into hospitality tech is anything but ordinary.

We dive into how AI can truly revolutionize hotel operations—not just through automation but by enhancing the human connection. With practical insights and a few laughs (and even a surprise gift!), this is an episode you won’t want to miss.

In this episode, you'll learn:

• How Dino's background in cybersecurity and big data led him to hospitality
• Why hospitality is slow to adopt AI, and how that's changing fast
• The difference between buzzword AI and AI that actually drives business outcomes
• How Optii’s new tools let hotels automate job requests with voice, pictures, and natural language
• What “job automation through AI” really means and why resolution time matters
• Why personalization is the overlooked secret to guest experience

Watch the FULL EPISODE on YouTube: https://youtu.be/Bx65jDNyedc

This episode is sponsored by Optii: https://www.optiisolutions.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Dino on LinkedIn: https://www.linkedin.com/in/dinopietropaolo/
Optii: https://www.optiisolutions.com/

For full show notes head to: https://themodernhotelier.com/episode/168

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.