#177: How Contactless Hotel Interactions Improve The Guest Experience | With Tristan Gadsby & Alberto Santana The Modern Hotelier podcast

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#177: How Contactless Hotel Interactions Improve the Guest Experience | with Tristan Gadsby & Alberto Santana

17h ago 19:27

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In this episode of The Modern Hotelier, we’re live from the iconic Dallara IndyCar Factory in Indianapolis, joined by Tristan Gadsby, CEO of Alliants, and Alberto Santana, CRO of Alliants.

Together, we explore how hospitality is shifting gears from clunky, fragmented tech to seamless, guest-first experiences. From reinventing contactless solutions post-COVID to ditching plastic key cards in favor of NFC technology, Alliants is helping hotels rediscover what true hospitality feels like—personal, powerful, and friction-free.

Learn how:

Resorts World Las Vegas revamped their tech stack for an end-to-end contactless experience.
NFC keys are revolutionizing guest access (and finally working in elevators).
Hotels can personalize stays before the guest even arrives—boosting revenue and delight.
The outdated idea of “reception” is being replaced with something much more human.

And don’t miss Alberto’s fiery take on why hospitality needs to break up with transactions and start having real conversations.

Whether you're a tech-savvy GM or just curious about the future of hotel experiences, this is the episode that connects the dots between innovation and true hospitality.

Watch the FULL EPISODE on YouTube: https://youtu.be/NWvNNOdcMbI

This episode is sponsored by Alliants: https://www.alliants.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tristan Gadsby
Tristan on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alliants: https://www.alliants.com/
Alberto Santana
Alberto on LinkedIn: https://www.linkedin.com/in/mrsantana/

For full show notes head to: https://themodernhotelier.com/episode/177

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

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