#181: Unified Payment Solutions for Hotels | with Phil Crawford

The Modern Hotelier

In this special episode of The Modern Hotelier, we’re live from the Dallara IndyCar Factory at HITEC—and yes, the cars are as fast as the tech talk.

We’re joined by Phil Crawford, Head of Hospitality at Adyen, who dives into how they're reshaping the future of payments for the hotel industry.

From solving the chaos of fragmented systems to leveraging true AI (not just buzzword fluff), Phil breaks down how Adyen’s unified commerce approach is creating seamless, data-driven guest experiences. He shares real-world applications—from fraud prevention to global API integrations—and how they’re listening to their clients to build smarter, faster, and more flexible tools.

Whether you're a hotelier struggling with outdated systems or just a tech geek who loves a good innovation story, this episode is packed with insights you can’t afford to miss.

Tune in for:

• Behind-the-scenes of Phil’s first HITEC
• How Adyen is building payment solutions hotels actually need
• What AI should really look like in hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/2z2e61p_Xds

This episode is sponsored by Adyen: https://www.adyen.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Phil on LinkedIn: https://www.linkedin.com/in/crawfordphil/
Adyen: https://www.adyen.com/

For full show notes head to: https://themodernhotelier.com/episode/181

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.