Mastering Calm Communication with Lucy Beytagh

The New Way

I’m excited to share my conversation today with Lucy Beytagh about mastering calm communication.

Do you know how to communicate in a clear and compelling way when the pressure’s on?

Change doesn’t always go according to plan and many leaders struggle to know how to communicate their transformation agenda effectively. But it’s a game changer when they get it right!

Lucy Beytagh is the Founder and Managing Director of The LKB Agency, which specilises in corporate communications, engagement, and events management. We’re talking today about her Calm Communication method and why storytelling is such an important part of effective communication.

If your change program has a lot of data heavy content that stakeholders might find difficult to wrap their heads around, this episode will give you plenty of practical tips you can add to your toolkit. Lucy shares some specific ways to use storytelling to build trust and communicate effectively during complex or technical transformations.

As Lucy shares her CALM communication formula, we discuss the importance of being strategic, the role of non-verbal communication, and why listening is the most fundamental communication skill. Lucy shares her top tips for better listening including curiosity, active listening, and staying quiet for longer than what feels comfortable.

Lucy recommends that all leaders should have a great story in their back pocket ready to go. By owning your personal story and humanising the change agenda, you as the change leader build trust and a deeper connection to your team, making it easier for them to buy in to the change.
LINKS:
Connect with Lucy:

Website:https://www.thelkbagency.com.au/

LinkedIn:https://www.linkedin.com/in/lucybeytagh/

Instagram:https://www.instagram.com/lucy_thelkb_agency/

Connect with me:

Website:https://www.everchange.com.au/

LinkedIn:https://www.linkedin.com/in/drkatebyrne/