Transforming Accountability: Insights from Jennifer Long on Leading Without Drama

The Nonprofit Exchange: Leadership Tools & Strategies

In this episode of the Nonprofit Exchange, I had the pleasure of speaking with Jennifer Long, the president and master coach of Own Up, about her book, Accountability Without the Drama. Jennifer brings a wealth of experience in corporate training, executive coaching, and team development, stemming from her family's long-standing commitment to people development since the late 80s.

We delved into the concept of accountability, which many perceive as punitive. Jennifer emphasized that true accountability should be viewed as a practice centered around clarity and growth rather than blame. She shared her insights on how effective communication and the art of dialogue are essential for fostering better relationships and enhancing leadership effectiveness.

Jennifer introduced her six-step SOS model for accountability conversations, which includes identifying issues, analyzing context, and engaging in meaningful dialogue. We discussed the importance of creating space for team members to take ownership of their actions and decisions, rather than micromanaging or rescuing them.

Throughout our conversation, we highlighted the significance of clear expectations and the impact of anxiety on accountability. Jennifer's approach encourages leaders to shift their mindset and focus on building trust and collaboration within their teams.

Listeners can find more resources on Jennifer's website, accountabilityatwork.com, where they can also access a free chapter of her book. This episode is packed with valuable insights for anyone looking to improve their leadership skills and create a more positive organizational culture. Thank you for joining us, and I hope you find this discussion as enlightening as I did!

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