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Removing Fear from the Patient Experience
Manage episode 394353548 series 3170342
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Jessica Martin is the owner of Martin Management Consulting and co-owner of Martin Dental, a successful dental spa in Eau Claire, WI.
She is a licensed school psychologist who helps medical professionals understand why patients feel anxious or fear at the dentist and other medical appointments and has created strategies for dental offices to remove some of the most common barriers to dental care.
In this episode, we will discuss:
- Where in a practice nervousness can be created
- How expensive patient fear can be to the practice
- A couple real examples of how to remove nervousness
She loves sharing ways to make the experience positive for every patient. You can find out more about her here: https://martinmanagementllc.com/
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