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The Peak Experience: Revolutionizing Mental Health Support with Empathy| PS Podcast | Ep 12
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Welcome to The Peak Experience—the podcast from Peak Support, where we dive deep into the strategies that make exceptional customer experiences a reality.
In this episode, Peak Support’s President, Hannah Steiman, is joined by Samantha Kane, Senior Manager of Vendor Operations at Grow Therapy. Together, they explore the mindset and strategies behind providing outstanding customer support in the mental health care industry.
Samantha shares how Grow Therapy is making mental health care more accessible by building marketplace that connects clients, providers, and payers. She also discusses how she navigates the challenges of training offshore teams on the complexities of the American healthcare system and how empathy is at the heart of their customer service strategy. From using innovative tools like AI for efficiency to fostering a compassionate support culture, Samantha offers valuable insights into transforming your customer support team.
Don’t miss this conversation packed with practical advice on how to deliver empathetic and effective customer support in a highly complex industry.
12 episodes
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