Developing a robust training program with Don Spiers, Senior Product Manager, Relias

The Post-Acute POV

#Tech #Tech News #The Post-Acute POV by MatrixCare #Fitness #News #Vice President

40:34

We’ve turned intuition into a buzzword—flattened it into a slogan, a gut feeling, or a vague whisper we don’t always know how to hear. But what if intuition is so much more? What if it's one of the most powerful tools we have—and we’ve just forgotten how to use it? In this episode, I’m joined by Hrund Gunnsteinsdóttir , Icelandic thought leader, filmmaker, and author of InnSæi: Icelandic Wisdom for Turbulent Times . Hrund has spent over 20 years studying and teaching the science and art of intuition through her TED Talk, Netflix documentary (InnSæi: The Power of Intuition), and global work on leadership, innovation, and inner knowing. Together, we explore what intuition really is (hint: not woo-woo), how to cultivate it in a culture obsessed with logic and overthinking, and why your ability to listen to yourself might be the most essential skill you can develop. In This Episode, We Cover: ✅ Why we’ve misunderstood intuition—and how to reclaim it ✅ Practical ways to strengthen your intuitive muscle ✅ What Icelandic wisdom teaches us about inner knowing ✅ How to use intuition during uncertainty and decision-making ✅ Why trusting yourself is an act of rebellion (and power) Intuition isn’t magic—it’s a deep, internal guidance system that already exists inside you. The question is: are you listening? Connect with Hrund: Website: www.hrundgunnsteinsdottir.com TedTalk: https://www.ted.com/talks/hrund_gunnsteinsdottir_listen_to_your_intuition_it_can_help_you_navigate_the_future?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare Newsletter: https://hrundgunnsteinsdottir.com/blog/ LI: www.linkedin.com/in/hrundgunnsteinsdottir IG: https://www.instagram.com/hrundgunnsteinsdottir/ Book: InnSæi: Icelandic Wisdom for Turbulent Times Related Podcast Episodes: How To Breathe: Breathwork, Intuition and Flow State with Francesca Sipma | 267 VI4P - Know Who You Are (Chapter 4) Gentleness: Cultivating Compassion for Yourself and Others with Courtney Carver | 282 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music Learn more about your ad choices. Visit megaphone.fm/adchoices…

3 years ago 31:37

MP3•Episode home

Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below.

Topics discussed during today’s episode:

[01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias.
[03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover.
[7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical.
[12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules.
[18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program.
[23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention.
[26:59 – 30:52]: Lastly, Don touches on what an EHR can contribute to developing a robust training program and the importance of standardization to yield consistent results.

Resources

Learn more about MatrixCare: https://www.matrixcare.com/
Find out more about Relias: https://www.relias.com/
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV

Disclaimer

The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

98 episodes

Developing a robust training program with Don Spiers, Senior Product Manager, Relias

The Post-Acute POV

published 3 years ago

MP3•Episode home

Topics discussed during today’s episode:

[01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias.
[03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover.
[7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical.
[12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules.
[18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program.
[23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention.
[26:59 – 30:52]: Lastly, Don touches on what an EHR can contribute to developing a robust training program and the importance of standardization to yield consistent results.

Resources

Learn more about MatrixCare: https://www.matrixcare.com/
Find out more about Relias: https://www.relias.com/
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV

Disclaimer

98 episodes

#Tech #Tech News #The Post-Acute POV by MatrixCare #Fitness #News #Vice President

All episodes

The Post-Acute POV

1
AI in post-acute care: Insights from Scott Hampel, President of Medalogix 21:57

19 days ago21:57

21:57

In the latest episode of the Post-Acute POV podcast, our host Shane Curtis, Head of Revenue and Customer Success for Home Health and Hospice, is joined by Scott Hampel, President of Medalogix, to explore the integration between MatrixCare and Medalogix for the Pulse platform—a clinical decision support tool for home health and hospice agencies. Their discussion dives into the challenges of delivering personalized care, the transformative role of AI and machine learning in overcoming those hurdles, and the value the Pulse platform brings. Tune in to discover how AI can support clinicians by analyzing clinical data, generating risk scores, and recommending care interventions. Topics discussed during today’s episode: [00:35 – 03:49]: Scott Hampel shares his career journey and how he transitioned into healthcare, ultimately joining Medalogix to drive innovation in post-acute care. He explains how the company leverages AI and data analytics to enhance patient outcomes and experiences. [03:49 – 08:04]: Scott addresses the challenges clinicians face in delivering personalized care amid regulatory and quality pressures. He highlights how AI and machine learning help by analyzing patient data to deliver actionable insights that boost care quality and efficiency. [08:04 – 12:21]: Scott outlines how aligning the Pulse platform with clinicians’ workflows has led to strong adoption, improved patient outcomes, and greater efficiency for care teams. [12:21 – 17:14]: Scott describes AI as a clinical assistant that supports better care through data-driven insights while preserving the critical human element. He also shares his outlook on integrating generative AI and data science into post-acute care. [17:14 – 21:48]: Scott underscores the value of using AI and data science to prioritize patient visits and embed clinical companions into workflows. He encourages providers to explore Medalogix’ free analysis to see how its solutions can drive measurable improvements. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Medalogix: https://medalogix.com/ Find more information on the MatrixCare and Medalogix integration: https://www.matrixcare.com/blog/deliver-smarter-data-driven-home-health-care-with-our-new-integration/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2025 by MatrixCare…

The Post-Acute POV

1
Coordinating the ecosystem: Navigating the post-acute patient journey 37:29

26 days ago37:29

37:29

In the latest episode of the Post-Acute POV podcast, host Jim Berklan, Executive Editor of McKnight’s Long-Term Care News, introduces a dynamic panel discussion led by Chris Pugliese, Head of Interoperability at ResMed. Joining the conversation are Chris Lukezic, RN, Director of Clinical Informatics at Saber Healthcare Group, along with Tanna Wright, Intake Supervisor, and Danya Fahlstrom, Revenue Cycle Manager, both from Northwest Respiratory Services. Together, they dive into the real-world challenges faced by skilled nursing and HME providers during transitions of care. From communication breakdowns to their direct impact on patient outcomes, the panel explores what it takes to bridge the gaps and build stronger collaboration across the continuum. Tune in for practical insights and first-hand experiences from the front lines of post-acute care. Topics discussed during today’s episode: [00:30 – 02:37]: Host Jim Berklan sets the stage by introducing four experts from the intersecting worlds of HME and skilled nursing. He previews a candid conversation about the complex relationships and common challenges these providers face when collaborating across care settings. [02:37 – 10:15]: Chris Pugliese kicks things off with a deep dive into interoperability challenges in post-acute care. He explores how better coordination and data-sharing can unlock opportunities for more connected and effective care. [10:15 – 13:50]: Chris Pugliese continues the conversation, pointing out the pitfalls of outdated analog processes in healthcare. He advocates for digital transformation as a key to improving both operational efficiency and patient outcomes. [13:50 – 18:51]: Tanna Wright and Danya Fahlstrom share behind-the-scenes perspectives from their roles in intake and revenue cycle management. They highlight how their day-to-day operations impact the broader continuum of care. [18:51 – 24:02]: The panel addresses the logistical hurdles DME providers face—especially around deliveries and documentation. They discuss how working across different states, technologies, and facility requirements can complicate even the most routine processes. [24:02 – 29:00]: Chris Lukezic underscores the critical role of electronic signatures and timely communication in preventing care delays. His insights stress the need for proactive coordination to ensure patients receive essential supplies without disruption. [29:00 – 33:24]: Chris Pugliese and Danya dig into the nuances of documentation and billing, calling for more standardized practices. They also highlight the importance of staff training and the ongoing challenge of navigating inconsistent requirements across facilities. [33:24 – 38:22]: In the closing segment, the group reflects on the value of strong, collaborative relationships among clinicians, facilities, and HMEs. They emphasize how technology can help bridge gaps and streamline workflows before wrapping up with closing thoughts and gratitude for the conversation. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Northwest Respiratory Services: https://www.nwrespiratory.com/ Find details on Saber Health: https://www.saberhealth.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2025 by MatrixCare…

The Post-Acute POV

1
Quality as the new currency: Enhancing healthcare with Armine Khudanyan, RN, MSN, CPHQ, CEO and Co-Founder, QAPIplus 30:12

11 weeks ago30:12

30:12

In the latest episode of the Post-Acute POV podcast, our host, Jeremy Crow, Head of RCM and Survey, MatrixCare, is joined by Armine Khudanyan, RN, MSN, CPHQ, CEO and Co-Founder, QAPIplus, and Trish Weber, RN, BSN, HCS-D, HCS-O, Manager, Coding & Review Services, MatrixCare. Join us as we delve into the critical role of quality in healthcare and explore how MatrixCare's integration with QAPI Plus is revolutionizing compliance and efficiency. In this episode, our guests discuss the transformative shift from reactive to proactive quality improvement, the significant benefits of strategic integrations, and the essential role of effective data utilization. Tune in to learn about the proactive approaches that are setting new standards in healthcare quality. Topics discussed during today’s episode: [00:31 – 06:01]: Armine shares her journey from acute care nursing to data management and the development of the QAPIplus software. The software has been instrumental in automating compliance, improving efficiency, and reducing administrative burden for healthcare organizations. [06:01 – 08:15]: Armine discusses the collaboration between QAPIplus and MatrixCare that began in 2024. This integration aims to reduce administrative burdens, enable better decision-making, and provide actionable insights. [08:15 – 14:44]: Armine emphasizes the importance of proactive quality improvement and continuous compliance in home health care, highlighting the need for constant auditing and closing gaps in procedures. Trish added that quality in documentation directly impacts reimbursement and performance metrics, stressing the significance of accurate and thorough reporting. [14:44 – 19:49]: Armine describes the benefits of continuous auditing and external evaluations. Jeremy and Trish discuss how outsourcing compliance functions can provide specialized expertise and unbiased insights, enhancing overall quality and efficiency. [19:49 – 24:10]: Jeremy and Armine discuss the common compliance challenges faced by both small and large organizations. Smaller organizations often lack experience and regulatory knowledge, benefiting greatly from outsourced services, while larger ones may have internal expertise but struggle with prioritizing compliance tasks. [19:33 – 22:15]: Armine highlights the benefit of eliminating data silos and integrating fragmented systems to improve performance. Jeremy closes out the conversation by thanking our guests. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about QAPIplus: https://qapiplus.com/ Find a quick guide on the QAPIplus and MatrixCare integration for home health and hospice . Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2025 by MatrixCare…

The Post-Acute POV

1
Reducing administrative burdens in senior care with Christina Lukezic, Director of Clinical Informatics, Saber Health 22:50

16 weeks ago22:50

22:50

In the latest episode of the Post-Acute POV podcast, our host, Michele Spadola, Senior Product Manager at MatrixCare, is joined by Christina Lukezic, Director of Clinical Informatics at Saber Health. The pair discuss the challenges and solutions in ensuring seamless care transitions for residents in post-acute care. Listen in as Christina shares insights on the importance of timely and accurate paperwork, the benefits of using technology to streamline processes, and how these improvements lead to better resident care and reduced administrative burdens. The conversation highlights the positive impact of technology on staff efficiency and resident satisfaction. Topics discussed during today’s episode: [00:31 – 02:11]: Michele introduces today’s guest and topic. Christina shares her career journey and her role at Saber Health. [02:11 – 05:53]: Christina discusses the challenges of obtaining timely paperwork for resident admissions and how technology helps streamline the process. She explains how accurate, complete resident profiles enhance care quality and safety. [05:53 – 08:06]: Christina details how technology improves consistency and efficiency in managing resident admissions by centralizing information and reducing manual paperwork. This allows teams to prepare in advance, leading to better care outcomes. [08:06 – 14:36]: Michele and Christina explore how technology reduces administrative burdens, enhances information management, and improves the overall experience for residents and families. By minimizing paperwork, caregivers can focus more on bedside care, alleviating stress for both staff and residents. [14:36 – 19:33]: Christina underscores the importance of proper training and support when adopting new systems, highlighting the significant time savings and accuracy improvements. Michele stresses the need for better information sharing between care facilities and hospitals to enhance patient outcomes and reduce rehospitalizations. [19:33 – 22:15]: Christina emphasizes continuous improvement in care processes through technology. She encourages organizations to stay committed to advancements and leverage data to drive meaningful change. [22:15 – 24:04]: Christina highlights the power of data in justifying process changes and reinforcing resident satisfaction and safety as top priorities. Michele thanks Christina for her insights and closes the discussion with a reminder of the collaborative effort required to enhance care. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about MatrixCare Data Exchange Manager: https://go.matrixcare.com/interop-by-the-numbers.html Find details on Saber Health: https://www.saberhealth.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2025 by MatrixCare…

The Post-Acute POV

1
Navigating the future of health data exchange with Paul Wilder, Executive Director, Commonwell Health Alliance, and Angela Richards, Director of Health Informatics, Andwell Health Partners 42:44

19 weeks ago42:44

42:44

In the latest episode of the Post-Acute POV podcast, our host, Andrew Donlan, Senior Editor at Home Health Care News, presents a panel discussion featuring Chris Pugliese, Director of Product Management, MatrixCare, as the moderator, and Paul Wilder, Executive Director, Commonwell Health Alliance, Angela Richards, Director of Health Informatics, Andwell Health Partners, and Nick Knowlton, VP of Business Development, ResMed, as the special guests. Their conversation delves into the critical role of interoperability in post-acute care, particularly with the implementation of the Trusted Exchange Framework and Common Agreement (TEFCA). The group covers key topics such as challenges in data access, streamlining data for home health and hospice, and the importance of engagement in interoperability. Listen in as the panelists stress the value of seamless data exchange and collaboration across the healthcare system to enhance patient care. Topics discussed during today’s episode: [00:31 – 01:08]: Andrew Donlan, introduces our panelists: Chris Pugliese, Paul Wilder, Angela Richards, and Nick Knowlton, and our topic for today’s panel: improving health data exchange and interoperability in post-acute care. [01:08 – 05:40]: Chris Pugliese kicks off the conversation by highlighting key challenges like inefficient care transitions, outdated processes, and limited tech adoption in post-acute care. He also highlights MatrixCare’s focus on balancing innovation with legacy systems, educating stakeholders, and integrating digital solutions to improve data access and care quality. [05:40 – 09:18]: Chris discusses the importance of interoperability for post-acute providers in the value-based care landscape, focusing on the role of the Trusted Exchange Framework and Common Agreement (TEFCA) and certified entities, called Qualified Health Information Networks (QHINs). [09:18 – 12:34]: Paul Wilder discusses the evolution and impact of interoperability in healthcare, highlighting Commonwell Health Alliance's role since its founding in 2013. He emphasizes the importance of TEFCA as a government-supported "network of networks" that establishes a unified framework for data exchange. [12:34 – 16:22]: Nick Knowlton and Paul Wilder highlight TEFCA’s role in building trust and clarifying use of health data especially as technologies like AI evolve, ensuring health data exchange remains secure and collaborative under a unified national framework. [16:22 – 22:06]: Angela discusses her organization’s use of tools like CommonWell, HealthInfoNet, and MatrixCare to manage referrals and access meaningful patient data, emphasizing the need for accurate, actionable information for frontline care teams. [22:06 – 28:24]: Paul explains that while interoperability has improved, post-acute workflows often lag due to outdated processes and limitations in real-time data sharing. Paul recommends prioritizing local data connections, focusing on recent and relevant information, and building workflows that align with available data. [28:24 – 35:03]: Paul highlights how COVID-19 accelerated the use of digital health records as manual processes like faxing were disrupted. Chris promotes the PACIO Project, which aims to create standardized data formats for post-acute providers. [35:03 – 42:18]: Chris, Paul, Angela, and Nick wrap up by highlighting key points: Angela emphasizes interoperability's role in improving efficiency and safety in post-acute care; Nick urges providers to engage now with referral sources and tech partners; and Paul stresses the importance of data sharing and regularly assessing data exchange quality. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Commonwell Health Alliance: https://www.commonwellalliance.org/ Find details on Andwell Health Partners: https://andwell.org/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2025 by MatrixCare…

The Post-Acute POV

1
Zero deficiency surveys are within reach with Deborah Wesley, RN, BN, MSN, MHA, CEO at Addison County Home Health & Hospice, and Janell Solomon, Director of Compliance at Sangre de Cristo Community… 37:59

28 weeks ago37:59

37:59

In the latest episode of the Post-Acute POV podcast, our host, Jessica Rockne, Associate Director of Product Strategy, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO at Addison County Home Health & Hospice, Janell Solomon, Director of Compliance at Sangre de Cristo Community Care, and Debbie Goings, Advanced Specialist, Customer Support Consultant at MatrixCare. Their conversation delves into strategies for maintaining compliance and optimizing care in post-acute care. The group covers key topics such as ensuring data connectivity for field staff, the importance of individualized care plans, and practical tools to ensure documentation is thorough and survey ready. Listen in as the panelists stress the value of training surveyors on using the EMR system, making documentation accessible, and using real-time analytics to support fast, efficient reviews. Topics discussed during today’s episode: [00:32 – 05:23]: Jessica Rockne, introduces our guests: Deborah Wesley, Janell Solomon, and Debbie Goings. Deborah emphasizes proactive survey readiness, with lessons from the pandemic about maintaining workflows. Janell discusses the importance of accessible policy and procedure manuals, advising agencies to streamline compliance efforts to focus on meaningful actions. [05:23 – 11:03]: Deborah explains how her agency integrated the policy manual and other tools into their EHR on iPads, making compliance resources easily accessible for field staff. Janell shares an example of a staff member's documentation error and the importance of following protocol precisely, especially for critical tasks like seizure protocols. [11:03 – 15:41]: Janell describes Sangre’s approach to mock surveys, focusing on manageable audits led by different staff to ensure thoroughness. Deborah details using surveyor guidance and conducting impromptu visits to simulate real survey conditions. [15:41 – 20:03]: Deborah highlights tools like speech-to-text and coding services that improve efficiency and documentation accuracy. Janell details the benefits of their EHR system, which enhances efficiency and compliance, with surveyors impressed by ease of use and integration of tools like HIPAA-compliant texting. [20:03 – 26:02]: Deborah and Janell discuss the critical nature of ensuring data connectivity for field staff, where cellular-enabled devices and Wi-Fi allow seamless data access even in remote areas. Janell highlights the importance of individualized care plans to ensure compliance with care standards, using tools like laminated cards for staff. Debbie Goings adds that surveyors often check documentation against care plans during compliance audits. [26:02 – 30:51]: Deb discusses using a wound care consultant and later an in-house wound care specialist, ensuring all policies are compliant and contracts are clear for surveyor review. Janell recounts how quick EMR training sessions with surveyors improved efficiency. [26:16 – 32:59]: Deb notes that during recent surveys, they could show low wait times and maintained staffing, crediting MatrixCare's remote work tools with improving work-life balance for staff. [33:01 – 39:15]: The group closes out their discussion by detailing challenges with goal specificity in documentation, such as measurable objectives and clear timelines in patient care plans, ensuring that goals are specific to individual patients. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Addison Home Health & Hospice: https://www.achhh.org/ Find details on Sangre de Cristo Community Care: https://www.sangre.org/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

1
Tech trends for 2025 and beyond with Reise Officer, CIO, Trilogy Health Services, Mike Easley, CIO, American Senior Communities, and Bharat Monteiro, General Manager, Senior Living & Long-Term Care,… 48:04

30 weeks ago48:04

48:04

In the latest episode of the Post-Acute POV podcast, our host, Jim Berklan, Executive Editor at McKnight’s Long-Term Care News, is joined by Reise Officer, Chief Information Officer at Trilogy Health Services, Mike Easley, Chief Information Officer at American Senior Communities, and Bharat Monteiro, General Manager, Senior Living & Long-Term Care at MatrixCare. The group’s conversation delves into how successful providers are currently leveraging emerging technologies, as well as what trends may become even more important in the future. Listen in as they also cover the importance of employing tech-driven solutions that can analyze and determine future needs, the changing role of caregivers, and how vital strong leadership will be in potential future disruptions. Topics discussed during today’s episode: [00:32 – 03:48]: Jim Berklan, introduces our guests: Reise Officer, Mike Easley, and Bharat Monteiro, each a leader in applying innovative technologies in the long-term care field. Bharat shares that today's focus will go beyond buzzwords like AI, wearables, and virtual care. Instead, the discussion will highlight actionable ways these technologies are being used. [03:28 – 09:10]: Reise discusses Trilogy Health Services' dual areas of focus: improving foundational infrastructure (like telecommunications upgrades) while exploring emerging technologies (e.g., sensors for incontinence care, bed sensors to optimize nighttime checks). [09:10 – 11:28]: Mike notes that at American Senior Communities, foundational infrastructure is largely set, enabling them to focus on advanced tech to streamline processes, boost communication, and enhance reimbursement. They are also exploring sensors and smartbed integrations. [11:28 – 13:15]: Bharat describes how MatrixCare's technology roadmap aligns with the needs discussed by Reise and Mike, emphasizing the importance of infrastructure, ambient sensing, and family involvement in care. He highlights the evolving role of family members in the care process, influenced by demographic shifts, and the need for technology to support diverse caregiver teams. [13:15 – 20:00]: Mike highlights early-stage testing, stressing that change management and clear communication are essential for integrating new technologies. Reise shares that Trilogy is piloting sensors embedded in incontinence briefs and occupancy sensors, aiming to improve resident comfort and workflow efficiency. [20:00 – 26:16]: Bharat details MatrixCare’s history in AI and fall-risk assessment tools that have helped prevent thousands of falls. Mike describes ASC’s approach to AI, highlighting efforts to integrate AI for improved care across their continuum. [26:16 – 33:01]: Bharat discusses how technology will assist caregivers without replacing them, helping to manage workloads and prevent burnout. Reise talks about Trilogy's approach to workforce challenges and technology integration. Mike focuses on ASC’s approach to tech change management, emphasizing communication, consistent change, and how tech should enhance, not replace, caregivers’ roles. [33:01 – 39:58]: Mike emphasizes the need for seamless data integration, noting ASC's partnerships and in-house tools to ensure access to data from various systems. Bharat describes MatrixCare’s commitment to interoperability and creating an "open health ecosystem" that supports data fluidity and security. [39:58 – 47:56]: Bharat outlines five key strategies for healthcare organizations: openness, ROI-focused investment, verification of new tech, active involvement, and change management. Reise concludes the episode by emphasizing the fusion of interoperability and AI as Trilogy’s top trend, mentioning a need for industry-wide collaboration and transparency to tackle workforce challenges in senior care. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Trilogy Health Services: https://trilogyhs.com/ Discover American Senior Communities: https://www.asccare.com/ Check out McKnight’s Long-Term Care News: https://www.mcknights.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

1
Advancing patient care with Windy Adams, SVP of Client Experience and Strategic Partnerships at Forcura 11:28

33 weeks ago11:28

11:28

In the latest episode of the Post-Acute POV podcast, our host, Nick Knowlton, vice president of strategic initiatives at ResMed, is joined by Windy Adams, senior vice president of client experience and strategic initiatives at Forcura, a cloud-based software solution that simplifies document workflow, data exchange, and secure communication from any device – all while interfacing seamlessly with customers’ existing systems. The pair explores Windy's career transition from finance to healthcare technology and the value Forcura provides to post-acute care providers. The conversation highlights Forcura's commitment to enhancing the operational capabilities of healthcare agencies and their integration with MatrixCare that enables staff to make more informed decisions and helps to ensure the highest quality care for patients. Listen in. Topics discussed during today’s episode: [00:35 – 02:29]: Nick introduces our guest, Windy, and she provides some background on her transition from working in FinTech to healthcare technology and an overview of the relationship between MatrixCare and Forcura. [02:29 – 03:55]: Windy shares an overview of Forcura as an enterprise workflow solution that enhances efficiency and care coordination. [03:55 – 05:21]: Next, the pair dives into current trends in agency operations, including centralization, staff investment and interest in AI solutions. [05:21 – 06:29]: Windy details Forcura's response to the demand for technology enhancement, focusing on referral management and care coordination. [06:29 – 07:33]: Windy provides use cases for Forcura's referral summary, including improving intake efficiency and supporting billing and coding. [07:33 – 08:23]: Windy shares strategies for encouraging physician adoption of Forcura’s e-signature technology by simplifying the process. [08:23 – 09:01]: Nick and Windy discuss data security and Forcura's HITRUST certification as a measure of commitment to secure technology. [09:01 – 09:41]: The pair covers the user experience when integrating Forcura with MatrixCare, focusing on reducing manual data entry and enhancing documentation processes. [09:41 – 10:59]: Nick closes out the conversation by asking Windy to touch on future innovations in Forcura's software, focusing on AI integration and improved data interoperability. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Forcura: https://www.forcura.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

1
Helping to eliminate manual documentation with Matt Challberg, CEO, co-founder, and Luca Ventura, CTO, co-founder at Tallio 18:49

39 weeks ago18:49

18:49

In the latest episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior business development director, is joined by Matt Challberg, CEO, and Luca Ventura, CTO, who are both co-founders at Tallio, a healthcare technology innovation company building the best tools for people who provide the best care. The group explores the recently established strategic partnership between MatrixCare and Tallio. This industry-first collaboration aims to transform how home health and hospice organizations complete documentation, improving the clinician experience and unlocking staff capacity while empowering clinicians to focus more on patient care. Listen in. Topics discussed during today’s episode: [00:35 – 02:04]: Rob introduces our guests, Matt and Luca from Tallio, and they provide some background on their careers and how they found themselves in their current roles. [02:04 – 03:35]: Matt shares how Tallio began and the problems in post-acute care they were looking to solve including staffing constraints and how technology can make the jobs and lives of clinicians easier. [04:03 – 05:32]: Matt details how they gathered data in the early days of Tallio and a recurring issue they found was documentation and the regulatory burden present in post-acute care. This finding led them to their goal of marching toward documentation zero and naming their product, DocZero. [05:57 – 06:56]: Luca joins the conversation to shine a light on how Tallio is leveraging advancements in generative AI to help reduce manual documentation for clinicians. [07:23 – 08:30]: Luca goes on to describe how voice-based generative AI has greatly improved the overall user experience of speech-to-text technology. [08:59 – 12:20]: Matt describes how the feedback they’ve gathered in the field has directly impacted the products they’ve designed, focusing on a simple and easy to use interface. [12:57 – 15:42]: Matt touches on the partnership between Tallio and MatrixCare and how the integration of voice-based generative AI into clinicians’ native platforms will be the extra mile in providing productivity gains and tremendous time savings for clinicians. [15:42 – 18:12]: Rob closes out the conversation by touching on emerging trends in voice technology and thanking Luca and Matt for joining this podcast episode. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Tallio: https://www.tallio.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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Navigating Medicare TPE: Safeguard your revenue cycle with Shelly Baas, BSN, RN, clinical informatics coordinator at FaithHospice 27:32

42 weeks ago27:32

27:32

Introduction In the latest episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior business development director, is joined by Shelly Baas, clinical informatics coordinator at FaithHospice, Travis Fawver, solutions architect at Inovalon, John Larscheid, solutions engineer advisor at Inovalon, and Rachael Feeback, senior product manager at MatrixCare. The group explores the pillars of Medicare Targeted Probe and Educate (TPE), the role revenue cycle management tools can play in safeguarding against TPE audits, and proactive measures to protect your organization’s financial health. Listen in. Topics discussed during today’s episode: [00:35 – 01:24]: Rob Stoltz introduces our guests for today’s episode from FaithHospice, Inovalon, and MatrixCare. [01:24 – 05:42]: Rachel kicks off the conversation by building a clear understanding of what Targeted, Probe, and Educate (TPE) is. [06:24 – 08:02]: Shelly joins the conversation to share her organization’s experience with TPE and preparing for TPE audits. [08:02 – 12:00]: Shelly touches on potential challenges that can arise during the TPE process and how to best prepare your team to react. [12:20 – 14:26]: John chimes in to discuss the unique role of revenue cycle management tools in navigating TPE. [14:26– 20:50]: Next, John touches on the current landscape of revenue cycle management and the potential benefits of adopting technology to streamline workflows. [21:18 – 26:16]: Travis joins the conversation to detail ways to identify the need for RCM tools and how to measure the efficiency of these tools. Travis also touches on proactive measures to protect your organization's financial health. [26:16 – 26:49]: Rob wraps up the conversation and thanks our guests for their participation and insights. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about FaithHospice: https://faithhospicecare.org/ Discover Inovalon: https://www.inovalon.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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Bridging the gap: Tech-powered care transition strategies with Chris Pugliese, Director of Product Interoperability 33:08

46 weeks ago33:08

33:08

Introduction In the latest episode of the Post-Acute POV podcast, our host, Chris Pugliese, Director of Product Interoperability, is joined by Holly Miller, MD, MBA, FHIMSS, Chief Medical Officer, MedAllies, Brooke Vanderpool, MSN, RN, Assistant Vice President of Patient Services, National HealthCare Corporation, and Allison Rainey, APRN, FNP-BC, our Head of Nursing and Clinical Informatics. The group explores the critical role of technology in streamlining care transitions and promoting patient-centered, cost-effective care while providing actionable strategies providers can implement today to enhance care coordination, boost patient outcomes, and gain a competitive edge. Listen in. Topics discussed during today’s episode: [00:35 – 03:21]: McKnight’s Senior Living Editor, Lois Bowers, introduces Chris and our guests for this episode. [03:21 – 06:36]: Chris kicks off the conversation by introducing key topics including the current state of interoperability and technology gaps in post-acute care. [06:36 – 11:28]: Next, Chris introduces a policy spotlight, examining the CURES Act, TEFCA, and the establishment of a certification process for QHINs. [11:28 – 13:59]: Chris touches on the unique problems in skilled nursing including the separation from the rest of healthcare, patients receiving care for more extended periods of time, and multiple providers having overlapping responsibility for one patient. [13:59 – 16:01]: Brooke joins the conversation to discuss her organization’s unique interoperability needs and what tools have helped meet their growing set of demands. [16:01 – 17:55]: Dr. Miller details her experience with 360x and how the program designed a closed loop referral process for long-term post-acute care. [18:24 – 21:05]: Next, Allison offers insight on the best way to communicate information from one care setting to another in a timely and cohesive manner. [21:21 – 23:42]: Miller discusses the key benefits facility-based care providers can achieve using QHINs. [24:17 – 24:58]: Brooke emphasizes the importance of having a timely, accurate, and up-to-date exchange of information. [25:44 – 28:15]: Allison shares her thoughts on the main obstacles around adopting EHR certification. [28:15 – 29:19]: Dr. Miller goes on to explain the importance of electronic interoperability. [29:39 – 31:52]: Brooke wraps up the conversation by touching on ways to streamline information sharing with hospitals. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about our skilled nursing solution: https://www.matrixcare.com/resources/#skilled-nursing Check out MedAllies: https://www.medallies.com/ Discover National HealthCare Corporation: https://nhccare.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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The future of AI in home-based care with Daniel Zhu, VP of Product, Data, Analytics, and AI/ML 27:17

50 weeks ago27:17

27:17

Introduction In the latest episode of the Post-Acute POV podcast, our host, Melissa Polly, Senior Director of Marketing, is joined by Daniel Zhu, VP of Product, Data, Analytics, and AI/ML, and Jessica Rockne, Head of Product Management, to have a conversation on the current applications of artificial intelligence in the world of home-based care and identify key challenges and opportunities associated with the adoption of these groundbreaking technologies. While post-acute care is behind in adopting AI, organizations can no longer ignore the benefits it can bring to their business. During their discussion, the trio aims to answer the following questions: What is artificial intelligence (AI) and machine learning (ML)? How will these rapidly evolving tools impact the delivery of care in the home? How can these adaptive technologies help organizations tackle the ongoing staffing shortage and operational inefficiencies? Listen in to discover how these adaptive technologies are innovating our industry and the technology trends that will impact home health and hospice for years to come. Topics discussed during today’s episode: [00:35 – 02:25]: Melissa introduces Jessica and Daniel as well as the topic of today’s podcast episode: the future of AI in home-based care. [02:25 – 04:48]: Daniel kicks off the conversation by offering insights on how we should define AI as it applies to home-based care. [04:48 – 07:54]: Daniel goes on to explain the importance of large language models and their real-world application. [07:54 – 11:42]: Jessica joins the conversation to discuss the use cases of AI in care at home models today. [11:42 – 15:52]: Jessica then describes how machine learning can quickly identify what issues a patient may be facing and present this data in a way that's easy to understand. [15:52 – 16:56]: Jessica goes on to discuss what the future of artificial intelligence in care at home might look like. [16:56 – 17:53]: Daniel jumps back in to detail how the modern AI systems already in place can help streamline a variety of tasks in your healthcare operation. [18:16 – 19:06]: Jessica offers insight on how AI can be adopted to enhance the quality of care for patients with chronic illness. [19:29 – 20:50]: Next, Daniel outlines the proper way to notify patients and obtain their consent to utilize their data in an AI-based program. [20:58 – 21:27]: Jessica provides insight on how the commute to see patients in their home can be used as preparation like listening to a podcast or audiobook. [21:42 – 23:11]: Daniel goes on to explain how these technologies can improve patient safety and reduce hospital readmissions. [26:12 – 26:38]: Jessica wraps up the conversation detailing how clinicians can help patients feel more comfortable with AI technology. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Explore our solutions for home health and hospice care: https://www.matrixcare.com/home-health-software/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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Nutrition beyond the plate with Allison Rainey, APRN, FNB-C, Head of Nursing and Clinical Informatics 32:18

51 weeks ago32:18

32:18

Introduction In the latest episode of the Post-Acute POV podcast, our host, Amy Wootton, RDN, Head of Product, is joined by Allison Rainey, ARPN, FNB-C, Head of Nursing and Clinical Informatics, and Sandy Hudak, RN, Associate Product Manager, to have a conversation on advanced strategies for nutrition care planning that can be tailored to senior needs. Together, they examine how analytics documentation for PDPM plays a key role in reimbursement. During their discussion, the trio also explores how nutrition affects the overall health of seniors, new approaches for menu creation and how technology can assist with healthy meals. Tune in for valuable insights about innovative planning strategies designed to support a comprehensive approach to senior health that can lead to improved outcomes. Topics discussed during today’s episode: [00:35 – 02:28]: Amy introduces Allison and Sandy as well as the topic of today’s podcast episode: tackling nutrition beyond the plate. [02:28 – 05:45]: Allison kicks off the conversation by offering insights on person-centered care planning and the value it brings to our residents and healthcare centers. [05:45 – 09:56]: Allison goes on to explain the importance of a comprehensive resident view for accurate nutrition planning. [09:56 – 13:16]: Allison then describes the advanced functionalities that organizations need to leverage when developing high-quality care plans and providing the highest level of care. [13:16 – 18:05]: Sandy joins the conversation to discuss using data analytics to help monitor the effectiveness of care plans. [18:05 – 22:56]: Sandy touches on how data analytics can serve as an opportunity to begin nutritional assessments in your organization. [22:56 – 26:39]: Sandy goes on to discuss how using a data analytics tool can present actionable insights for any organization. [26:39 – 28:57]: Amy jumps back in the conversation to talk about the value of nutrition management technology for successful meal planning. [28:57 – 30:59]: Next, Amy offers insight on the benefits of personalized menu plans using a clear understanding of portion requirements that are customized to meet residents’ preferences and needs. [30:59 – 31:49]: Amy wraps up the conversation discussing how caregivers can reach their nutrition care plan goals. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about our nutrition management solution: https://www.matrixcare.com/nutrition-management/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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Care coordination playbook: Optimizing referral relationships with Deb Wesley, CEO of Addison County Home Health and Hospice 44:07

1 year ago44:07

44:07

In this recent episode of the Post-Acute POV podcast, our host, Nick Knowlton, VP of strategic initiatives, has a conversation with experts Deb Wesley, CEO of Addison County Home Health and Hospice , and Chris Pugliese, our director of interoperability, regarding the expanding role of interoperability in post-acute care settings. Together, they examine real-world examples of implementing electronic referrals, data exchange, medication reconciliation, and care coordination tools. During their discussion, they explore the key benefits that interoperability offers home health and hospice organizations, highlighting how these technologies can improve outcomes, increase safety, drive efficiency, strengthen relationships with referral sources, and enhance staff satisfaction. Tune in for valuable insights into critical interoperability solutions and learn how leveraging these innovations enables agencies to provide superior patient-centered care. Make sure to tune in. Topics discussed during today’s episode: [00:35 – 03:26]: Nick introduces the topic of interoperability in post-acute care and its importance for referral relationships and highlights a survey on how referral sources view interoperability with post-acute care providers. [03:43 – 06:49]: Nick shares the survey results that show nearly all referral sources would switch providers if they could electronically interoperate. [07:30 – 10:44]: Nick explains how post-acute care agencies are becoming more satisfied with their EHR vendors, but there is still room for improved interoperability and begins to outline the six steps for developing an interoperability strategy. [11:42 – 13:41]: Nick shares step number one, make sure that both you and the partner understand the definition of interoperability. [14:12 – 16:21]: Nick discusses step two, leverage your partnership with your EHR vendor. [17:09 – 22:58]: Nick describes the third step: evaluate the financial implications of your interoperability strategy, and expands upon the need for electronic referrals. [23:40 – 26:15]: Steps four and five are introduced, leverage your interoperability strategy to differentiate your organization and explore the clinical labor impact of interoperability. [26:50 – 29:07]: Nick talks about the sixth step, leverage your interoperability strategy to improve the quality of patient care. [29:48 – 32:12]: Deb Wesley and Chris Pugliese join the discussion and Deb shares some knowledge on the types of interoperability she has worked with at her organization. [32:44 – 35:00]: Deb explains how interoperability supports her clinical team and how it has greatly improved relationships with referral sources. [35:43 – 38:59]: Chris discusses how fast interoperability is gaining traction with referral sources and what he sees happening specifically between referral sources and post-acute care providers. [39:18 – 41:18]: Chris explains how interoperability ecosystems enable seamless app integrations. [41:39 – 43:22]: Deb shares how communication apps are improving real-time collaboration and Nick wraps up the conversation. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about Addison County Home Health & Hospice: https://www.achhh.org/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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Improving wound care in home-based settings with Melissa Bailey, vice president of sales and business development, Swift Medical 24:18

1 year ago24:18

24:18

In this installment of the Post-Acute POV podcast, Rob Stoltz, our host and senior business development director, engages in a conversation with Melissa Bailey, vice president of sales and business development at Swift Medical. In their engaging discussion, the duo delves into the transformative power of Swift Medical's cutting-edge wound care technology and how home-based care patients benefit. Tune in to this episode as Rob and Melissa explore Swift's mission to enhance wound care through innovative digital solutions, revolutionizing traditional practices and bringing about positive changes in patient outcomes and provider efficiency. Topics discussed during today’s episode: [00:36 – 01:55]: Rob introduces the episode and welcomes guest, Melissa Bailey. Melissa explains Swift Medical’s main goal of enhancing wound care through technology. [02:27 – 05:35]: Rob and Melissa delve into the past challenges of wound care and Melissa explains how wound care used to be measured. [05:59 – 07:04]: Melissa discusses Swift Medical’s Swift Skin and Wound application that allows for a much more innovative approach to wound care. [08:05 – 10:25]: Rob and Melissa begin to talk about the integration of AI and machine learning in wound care management. [10:40 – 13:33]: The duo explores the benefits of Swift Medical’s technology including faster wound healing, reduced hospitalizations, and improved resources. [14:18 – 16:12]: Melissa shares specific case studies that demonstrate the effectiveness of Swift Medical’s solution and the improved staffing and cost savings that customers have experienced. [16:55 – 18:43]: Melissa discusses the importance of improved wound care to reduce rehospitalizations. [19:16 – 22:08]: Rob and Melissa detail the importance of integrating Swift Medical’s solution with MatrixCare, focusing on a clinician-friendly approach and minimizing documentation. [22:55 – 23:46]: Rob and Melissa conclude the episode. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Find out more about Swift Medical: https://swiftmedical.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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Developing dietitian-approved menus for your residents with D’Jeanne Florence, Executive Director of Nutrition and Dining Services, PruittHealth 26:00

2 years ago26:00

26:00

Introduction In this episode of the Post-Acute POV, our host Amy Wootton, RDN, LDN, Director of Nutrition at MatrixCare, is joined by D'Jeanne Florence, Executive Director of Nutrition and Dining Services at PruittHealth to discuss how a Menu Services tool can simplify the customization of dietitian-approved menus, allowing you to deliver appealing and nutritional meals for your residents. Join Amy and D’Jeanne as they discuss the importance of dietitian-approved recipes and plans, how technology has impacted menu planning and production, and how Menu Services can increase staff efficiency and assist in meeting regulatory requirements. This episode details the impact of food quality, the challenges in providing nutritious meals, and how a nutrition management solution can help with those challenges. Topics discussed during today’s episode: [01:04 – 02:30] Amy discusses the importance of providing dietitian-approved meals in post-acute care. [02:57 – 03:45]: Understand the regulatory requirements for meeting residents’ nutritional needs. [4:10 – 6:08]: We review the resources needed for evaluating meal plans and how to build and plan menus around certain meal restrictions or inclusions. [6:36 – 7:55]: D’Jeanne details the importance of building a balanced diet and emphasizes correct portion sizes in meal planning for your organization. [8:04 – 12:11]: Amy explains how to use a Menu Services tool to improve meal development, diversity, and cost. [13:05 – 16:32]: We cover different features that can be used to expedite menu planning. [18:33 – 20:23]: D’Jeanne shares what PruittHealth has gained by using a Menu Services tool and how it has increased productivity. [20:34 – 22:30]: The pair discuss the current dining trends they’re seeing across post-acute care. [23:07- 24:07]: Amy and D’Jeanne detail how a Menu Services tool can help maximize your organization’s food budget and decrease stress. [24:49 – 25:40]: We conclude the episode by reviewing the key ideas covered in the conversation and how to access a Menu Services tool. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Get MealTracker here: https://www.matrixcare.com/nutrition-management/ Find out more about PruittHealth: https://pruitthealth.com/ Read the transcript for this episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Top 3 trends to look for in senior care with Jeanne Gerstenkorn, SVP, Health & Wellness at Presbyterian Manors of Mid-America 33:32

2 years ago33:32

33:32

Introduction In this episode of the Post-Acute POV, our host Nick Andrews, a reporter with Senior Housing News , is joined by Robert Moore, RN, DNS-CT, RAC-CT, Director of Strategy and Portfolio Management at MatrixCare, Tina Doer, Product Manager at MatrixCare, and Jeanne Gerstenkorn, SVP of Health & Wellness at Presbyterian Manors of Mid-America , to discuss how to leverage your current EHR solution to promote positive outcomes for your residents. Listen in as they discuss the top trends in senior care and walk you through how to leverage your current EHR solution to promote positive outcomes for your residents, including wellness initiatives for physical, mental, and spiritual well-being to help ensure residents age in place. This episode will explain what to look for in post-acute care to catch rehospitalizations before they happen, what reports are vital for directors of nursing, and what to look for in an EHR or technology partner. Topics discussed during today’s episode: [01:25 – 05:16]: Nick introduces the panelists, and they discuss each of their takes on the top three trends in senior care. [05:31 – 07:41]: The group addresses the topic of rehospitalization and the negative impacts that repeated hospital visits can have on residents. Rob and Tina discuss the importance of maintaining the best quality care. [08:16 – 10:45]: The trio discusses how rehospitalizations can impact referrals from healthcare providers and the different costs associated with rehospitalizations. [11:13 – 14:15]: The panelists detail different software solutions that can help reduce rehospitalizations. [14:27 – 17:09]: Jeanne shares an example of the improvement in rehospitalization rates at Presbyterian Manors of Mid-America and discusses how technology has helped catch rehospitalizations before they happen. [17:22 – 19:40]: Jeanne addresses how solutions can promote positive outcomes for residents. Robert and Tina share some last insights on re-hospitalization. [20:15 – 24:19]: The group touches on how technology can help increase efficiency of documentation and how to stay on top of documentation. [24:43 – 26:25]: Rob discusses his experience as a nurse and emphasizes the significance of high-level reports. [26:56 – 29:20]: Jeanne explains how reports can help identify areas of improvement and track progress over time. Tina highlights the importance of data analytics and how systems are constantly evolving to provide more analytics. [29:37 – 30:30]: Jeanne talks about the importance of sound documentation and how poor documentation can negatively impact different aspects of a business. [30:42 – 32:49]: Rob concludes the episode by talking about how we incorporate customer feedback into product development. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Presbyterian Manors of Mid-America: http://www.presbyterianmanors.org Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Streamlining financial processes with Kim Kling, Senior Director of Finance, and Cory Sills, Director of Technology, Covenant Village 16:16

2 years ago16:16

16:16

Introduction In this episode of the Post-Acute POV, our host Lee Kilmer, Senior Vice President of Strategic Partnerships, is joined by Cory Sills, Director of Technology, and Kim Kling, Senior Director of Finance, at Covenant Village to discuss streamlining financial processes using technology. Join Lee, Cory, and Kim as they discuss what led to their decision to move forward with a financial technology solution, the importance of a smooth implementation process, their favorite features, and how it has positively impacted their business. Listen to their discussion below. Topics discussed during today’s episode: [00:37 – 02:45]: Lee introduces Kim and Cory before they share their origin stories, and the career stops that led them to their current roles. [02:45 – 04:54]: Cory and Kim detail the pain points their organization experienced prior to adopting Enterprise Financials. [4:54 – 7:08]: The pair highlight their smooth implementation experience and the hands-on support they received from the MatrixCare team. [7:08 – 9:58]: Kim shares her team’s favorite features from a financial perspective and Cory spotlights features that are helpful to his team on the technology side of their business. [9:58 – 11:23]: Cory and Kim provide a few examples of their users’ positive experiences using the solution. [11:23 – 13:12]: The pair detail the time and cost savings they’ve seen since adopting Enterprise Financials. [13:12 – 15:29]: Cory shares the impact of the ongoing support they’ve received since implementation and Kim details a recent positive interaction with our support team. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Covenant Village: https://covenantvillagenc.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Better menu planning controls dining costs with Dawn Elliott, Director of Dining Services, and Tracy Fluhr, Clinical Resource Specialist, Nazareth Home 33:36

2 years ago33:36

33:36

Introduction In this episode of the Post-Acute POV, our host, Amy Wootton, RDN, Director of Nutrition, is joined by Dawn Elliott, Director of Dining Services, and Tracy Fluhr, Clinical Resource Specialist, at Nazareth Home . The trio have a conversation on how to streamline operations to offer meals that are nutritious, medically appropriate, and enjoyable while balancing rising food costs and ongoing staffing shortages. Join Dawn, Tracy, and Amy as they discuss how technology can improve menu planning, how to change recipes to maximize nutrition, and how menu services can help your organization improve efficiency and meet regulatory requirements. This episode will cover how MealTracker can help consistently provide meals that meet each resident’s specific requirements while also helping your team work more efficiently. Listen in as they discuss important aspects to any nutrition program including recipe scaling, nutrition analysis, and menus created by registered dietitians. Topics discussed during today’s episode: [00:35 – 06:41]: Amy introduces Dawn and Tracy from Nazareth Home and explains how technology has been advancing to improve menu planning, manage production details, and help users produce high-quality meals. [06:41 – 12:54]: Amy shares how a facility’s dining program can be a pivotal differentiator among senior living, skilled nursing, and life plan communities and details some of the results from our 2022 dining survey. [12:54 – 16:18]: Amy goes on to mention some of the latest advancements in technology related to resident dining. [16:18 – 24:40]: Amy shares the importance of menu flexibility and how a nutrition management tool can help improve this essential process. [25:12 – 26:27]: Dawn and Tracy explain the biggest challenges they experienced in their organizations’ dining operations and what techniques they began incorporating to help solve these roadblocks. [26:32 – 27:40]: Tracy shares how MealTracker has helped Nazareth’s overall dining operations and how MatrixCare has helped their organization with customer satisfaction. [27:40 - 30:07]: Dawn and Tracy share how their outcomes have improved both clinically and operationally. [30:07 - 33:06]: Amy leads a Q and A with the audience from the original webinar. Hear about the typical implementation time for MealTracker, our customer support, and how MealTracker integrates with the rest of the MatrixCare suite of solutions. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Get more information on MealTracker: https://www.matrixcare.com/nutrition-management/ Find out more about Nazareth Home: https://www.nazhome.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Navigating MDS changes with Jenny Lee, Regulatory Compliance Manager, and Cassie Diner, BSN, RN, CPHIMS, CSPO, SA, Clinical Product Manager 39:10

2 years ago39:10

39:10

In this episode of the Post-Acute POV, originally featured in the McKnight’s Long-Term Care Expo , Jenny Lee, Regulatory Compliance Manager, and Cassie Diner, BSN, RN, CPHIMS, CSPO, SA, Clinical Product Manager, have a conversation on the major changes coming to MDS and how skilled nursing facilities can prepare. Join Jenny and Cassie as they discuss how the new MDS items may affect your assessment process moving forward, what you should do to help your staff prepare for these changes, and what to look for to ensure your technology vendor is working to ease this transition. Listen to their discussion below. Topics discussed during today’s episode: [01:47 – 07:09]: Cassie greets the audience, introduces the topic, and provides background on her expertise in managing regulatory changes. She then offers seven recommendations for providers as they prepare for the MDS changes going into effect, on October 1, 2023. [07:09 – 12:13]: Next, Cassie elaborates on the main changes: Section G or functional status being removed from standard OBRA forms, the potential for new OSA or state forms, 29 new or modified MDS questions bringing more commonality between post-acute care and the OASIS form used in home health, and more. [12:13 – 18:06]: Cassie describes both a complicated and simple reimbursement change that was made at the state level. Wisconsin’s elaborate PDPM transition and Illinois’ much simpler transition to PDPM. She goes on to discuss the state-level uncertainty and nuance with the OSAs. [18:06 – 22:58]: Cassie and Jenny share what the audience can do now to prepare. Review your assessments or observations completed by nursing and other parts of the interdisciplinary team within your EHR system to see where changes need to be made and eliminate questions or change questions prior to the October 1st deadline to capture necessary data. [22:58 – 28:29]: Next, Cassie describes how organizations should work with their technology vendor as we approach these major changes. Attend your vendor’s advisory council meetings and share your status or any new information to stay on the same page with your vendor. Also, consider participating in complimentary training provided by CMS. [28:29 – 33:47]: Cassie describes the three roles that facilities should focus on as CMS begins to release the requisite documentation: caregiver or nursing staff, dedicated educators, and MDS coordinators. She then shares some key insights and feedback she has gathered within the industry. [33:47 – 38:15]: Cassie closes the discussion by sharing how the coming months will be huge for continued success leading to October as the CMS is expected to release final MDS questions and item sets. It will remain a top priority to stay in the loop with your technology vendor. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about McKnight’s Long-Term Care News: https://www.mcknights.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Simplifying clinician workflows using technology with Joy Herring, vice president of clinical analytics, LTC Consultants 29:34

3 years ago29:34

29:34

In this episode of the Post-Acute POV, our host Amy Ostrem, vice president of strategy and portfolio management for MatrixCare, is joined by Joy Herring, vice president of clinical analytics for LTC Consultants, Cassie Diner, RN, MatrixCare product manager, and Kelly Danielson, MatrixCare clinical product manager. The group has a conversation on the importance of simplifying workflows for caregivers and clinicians using technology. Join Amy, Joy, Cassie, and Kelly as they discuss the tools and data that matter most when it comes to senior care, improving resident care, increasing productivity, and the importance of machine learning to drive more proactive care and interventions. This episode explains how technology can be used to support organizational visibility and regulatory compliance as well as best practices for integrating data into senior living communities. Listen to their discussion below. Topics discussed during today’s episode: [01:02 – 03:16]: Amy, Cassie, Joy, and Kelly introduce themselves and provide a brief insight into their experience supporting post-acute care technology. [03:30 – 05:43]: Cassie shares how technology can streamline the onboarding process for a new caregiver or agency staff member and help them build confidence in their role. [6:00 – 7:51]: Kelly provides insight on how machine learning can also help a new caregiver by providing resident baselines, identifying residents/patients with higher acuity levels, and supplying alerts like out-of-range vitals. [8:13 – 11:22]: Joy details the value her organization has gained since utilizing Clinical Advanced Insights including individualized interventions and improved outcomes. Joy and Cassie dive deeper into a resident scenario by detailing how technology can be used to help a resident/patient who has been identified as high-risk. [11:32 – 13:28]: Cassie shares how having a mobile device can help caregivers spend more time with residents/patients. Kelly provides an example of how technology can help manage triggers and alerts and expedite documentation. [13:50 - 16:50]: Cassie speaks to how technology helps with non-resident or community tasks that staff need to pay attention to during documentation throughout their shift. [17:17 - 23:46]: Joy explains how an analytics dashboard helps her organization focus on both preventive and proactive care. Cassie and Kelly touch on how visibility throughout an organization is crucial in creating confidence and addressing immediate care needs. [24:05 - 25:12]: Kelly explains how an actionable dashboard can help directors of nursing and wellness stay on top of their residents’ statuses and make informed care decisions. [25:27 – 28:19]: Joy describes how technology and analytics can assist with tracking wounds and provide a correlation with infection trends over time. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about LTC Consultants: https://gotltci.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare…

The Post-Acute POV

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The role of data as actionable intelligence with Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts 20:28

3 years ago20:28

20:28

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts . The three have a conversation on the value of creating an open network and ecosystem and how the partnership between MatrixCare and Surescripts accomplishes this goal. Join Bri, Andrew, and Navin as they discuss Surescripts’ mission of aligning healthcare organizations across the U.S. to simplify the way health intelligence is shared, the development and impact of medication import and reconciliation features, and the role of data as actionable intelligence and how this data is inherent in supporting practical interoperability. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 02:26]: Navin introduces the episode’s topic and Andrew provides background on his experience in healthcare IT. [02:50 – 05:12]: Andrew shares details about the work that Surescripts leads—aligning healthcare organizations across the U.S. to simplify the way health intelligence is shared. He also details how their partnership with MatrixCare benefits both of our end users. [6:27 – 11:42]: Bri details her background as a Board-Certified Geriatric Pharmacist, among other impressive roles, and shares two stories on the development and impact of Surescripts’ medication import and reconciliation features. Both tales shed light on how these solutions are bringing positive change to provider care and patient impact. [13:22 – 17:06]: Andrew explains the role of data as actionable intelligence, how this data is inherent in supporting practical interoperability, and why Surescripts is committed to getting the right data into the hands of our shared customers. [17:06 – 18:44]: Bri lends her view as a clinician to the conversation by discussing the importance of making data consumable. She explains why an EHR is incredibly helpful in organizing data and communicating it in an easy-to-understand way. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Surescripts: https://surescripts.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare…

The Post-Acute POV

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Design and scaling with John Weatherbie, chief technology officer 15:05

3 years ago15:05

15:05

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by John Weatherbie, chief technology officer, to have a conversation on the role of scaling when designing an enterprise EHR platform. Join Navin and John as they discuss the definition of scaling and why it’s critical in allowing a solution to serve five users as well as 5,000. This is a particularly important metric with approximately 10,000 new beneficiaries being added to Medicare each day. Listen to the episode below. Topics discussed during today’s episode: [02:06 – 04:46]: John starts by defining what an enterprise solution designed for scale and availability means; creating a platform that provides the same customer experience for five users as it does 5,000 users. He then explains the three steps necessary to create a scalable platform. [05:43 – 08:08]: Next, John describes the role of a technology vendor as staying out of the way of the end-user and the importance of creating a smooth and straight forward experience. [9:36 – 10:54]: John then details the critical role that availability and scalability plays in providing a great experience for customers, no matter the industry your solution falls into. [11:57 – 13:29]: Lastly, John provides questions that a provider should ask to select the right technology vendor for their needs. Does the vendor have their own data center or are they cloud-based? Are you able to assess the maturity of the vendor in terms of security and compliance? What integrations is the vendor capable of? Do these coincide with the products your organization currently uses? Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare…

The Post-Acute POV

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Information security with Todd Friedman, chief information security officer, ResMed 22:45

3 years ago22:45

22:45

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Todd Friedman, chief information security officer at ResMed , and Brian Tolkkinen, director of information security at MatrixCare. The three discuss the importance of information security, and the key roles played by concepts like monitoring, compliance, vulnerability, response, and training. Join Navin, Todd, and Brian as they chat about healthcare being a top target for hackers, with the immense value placed on medical records, making EHR security more important than ever. For leaders, operators, and providers seeking a better, more secure enterprise solution, this episode offers an easy-to-follow primer of the most important information. Listen to their discussion below. Topics discussed during today’s episode: [01:22 – 04:37]: Todd and Brian introduce the unique threats and requirements that healthcare organizations should not ignore to keep their patients’ information secure. [05:15 – 08:15]: Todd explains how an organization can create a successful enterprise-grade security program with senior management support and overall alignment. [08:53 – 11:03]: Brian details the elements needed for a successful enterprise security program from a governance and risk management perspective. [11:53 – 16:50]: Todd and Brian explain how healthcare providers can assess the investment necessary when building a successful enterprise-grade security program. [18:24 – 21:18]: Todd and Brian discuss what questions a provider can ask to select the right technology vendor for their needs. Is there a point person responsible for security? Have they had breaches in the past? If so, how were they patched? Does the vendor have customers you can speak with prior to deciding whether to move forward? Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our information security program: https://www.matrixcare.com/security-program/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare…

The Post-Acute POV

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The benefits of a cloud-based solution with Jonathan Prak, Director of IT Services, and Robert Supper, CFO, Waverly Heights 26:53

3 years ago26:53

26:53

In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Jonathan Prak, Director of IT Services, and Robert Supper CPA, MBA, NHA, CFO, Waverly Heights . The trio discusses the benefits of transitioning to a cloud-based solution from an on-premise server. Join Eric, Jonathan, and Robert as they discuss how a cloud-based solution has helped Waverly Heights, the simple migration process, how their IT staff’s work has evolved since migration, and how you can leverage future LPC Cloud capabilities. Listen to their discussion below. Topics discussed during today’s episode: [00:36 – 03:44]: Eric introduces the topic before Bob and Jonathan provide a brief look into their background and their roles at Waverly Heights. [04:25 – 07:33]: Bob and Jonathan describe how they define a cloud-based solution and what they saw as the most significant benefits that impacted their decision to migrate. [07:58 – 11:10]: Bob details the issues they were looking to solve by moving to a cloud-based solution from a business perspective while Jonathan provides insight from his technical IT perspective. [11:30 – 15:12]: Bob gives an inside look at the financial benefits that Waverly Heights has achieved since moving to the cloud. Jonathan shares how their IT staff’s work has evolved since the transition. [15:34 – 20:39]: Jonathan shares helpful details on what organizations should expect when migrating to the cloud regarding the timeline, interacting with the MatrixCare team, and how much extra work will be involved. [20:57 – 24:07]: Bob explains how his team feels the transition was executed: whether the staff was happy, what benefits they’ve seen, and more. [24:27 – 26:23]: Bob and Jonathan encourage those on the fence about migrating to a cloud-based solution to go for it. They’ve found the benefits worthwhile and are pleased with the successful transition. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Waverly Heights: https://www.waverlyheightsltd.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare…

The Post-Acute POV

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The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc. 29:53

3 years ago29:53

29:53

In this episode of the Post-Acute POV, our host, Tim Regan, Editor, Senior Housing News is joined by Amber Pintar, Corporate Dietitian, Healthcare Services Group , Amy Wootton, RDN, Director of Nutrition, MatrixCare, and Lee Kilmer, Senior Vice President, Product Management & Commercialization, MatrixCare. The four discuss the benefits of integrating your residents’ nutrition information into your EHR framework. In celebration of National Nutrition Month, this panel discussion provides valuable insights into how to launch a successful nutrition management program—along with a few compelling reasons to do so. Nutrition safety is critical for the successful management of your business, and with accurate nutrition data, your residents can experience better outcomes. When approached from the right perspective, seamless sharing of critical information can be a key ingredient to your food cost control, effective meal planning, optimizing purchasing, and production benefits. Listen to their discussion below. Topics discussed during today’s episode: [02:27 – 05:16]: Hear the steps to implement an automated nutrition management tool and how data can be used to track meals and report out nutrition outcomes. [05:21 – 09:00]: Discover why format matters when integrating data and the key analytics that can be derived from this data. [09:37 – 13:56]: Supply chain issues have impacted purchasing patterns for organizations of all sizes. Find out how technology can help. [14:14 – 17:52]: Uncover how technology can aid in avoiding food waste and streamline production for culinary programs. [18:24 – 21:52]: Learn how technology improves nutrition safety, meal planning, and food cost control. [21:59 - 26:50]: See how a nutrition management tool can be used to enhance resident dining and hear from personal experience how it has helped to combat food cost challenges. [27:03 - 29:09]: Lastly, we close out the discussion by talking about the importance of menu planning. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about MealTracker, our nutrition management solution: https://www.matrixcare.com/nutrition-management/ Check out Healthcare Services Group, Inc. Special thanks to Senior Housing News for hosting this episode Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare…

The Post-Acute POV

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Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE 13:30

3 years ago13:30

13:30

In this episode of the Post-Acute POV, our host Kevin Whitehurst, senior vice president of skilled nursing solutions at MatrixCare, is joined by Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, senior vice president of clinical operations and innovation at Signature HealthCARE . The pair have a conversation on optimizing operations using data and analytics across facility-based care. Join Kevin and Camille as they discuss why it’s becoming increasingly important to be a data-driven organization, how utilizing real-time data and analytics helps staff spend more time with residents, and how technology provides more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 03:14]: Kevin provides background for the topic and introduces Camille Jordan, our guest from Signature HealthCARE, whose mission it is to lead radical change in long-term care. [03:39 – 04:12]: Camille explains how data and analytics help Signature’s umbrella of facilities to manage clinical decision making and ultimately improve resident outcomes. [04:19 – 05:08]: Next, Camille describes how it’s becoming increasingly important to be a data-driven organization as the industry and, specifically, healthcare reimbursement models continue to evolve. [05:40 – 07:17]: Camille goes on to communicate the importance of being able to gather and display data from across Signature’s 101+ care centers at an enterprise level. [07:39 – 09:05]: Next, Camille describes how utilizing real-time data and analytics helps staff spend more time with residents and take a more proactive approach to improving the quality of care they provide. Having analytics at staff’s fingertips also allows them to pinpoint where there are gaps in care, which helps improve staff satisfaction. [09:14 – 10:39]: Camille then explains how data and analytics allow Signature’s staff to be more intentional on its areas of focus, which helps them to grow their business effectively. [10:53 – 12:25]: Lastly, Camille comments on how technology should not take away from human connection, but instead provide more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Signature HealthCARE: https://www.ltcrevolution.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare…

The Post-Acute POV

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Developing a robust training program with Don Spiers, Senior Product Manager, Relias 31:37

3 years ago31:37

31:37

In this episode of the Post-Acute POV, our host Kim Broyer, VP of professional services at MatrixCare, is joined by Don Spiers, Senior Product Manager at Relias , to discuss important tips for developing a robust training program in post-acute care. Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below. Topics discussed during today’s episode: [01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias. [03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover. [7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical. [12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules. [18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program. [23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. [26:59 – 30:52]: Lastly, Don touches on what an EHR can contribute to developing a robust training program and the importance of standardization to yield consistent results. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Relias: https://www.relias.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare…

The Post-Acute POV

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Attracting and retaining the right staff with Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice 19:56

3 years ago19:56

19:56

In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice , to have a conversation on attracting and retaining the right staff across post-acute care. Join Deborah and Eric as they discuss the impact the pandemic and vaccination mandates have had on recruiting staff, the specific qualities her team looks for in candidates, the importance of displaying empathy to retain employees, and how Addison County Home Health and Hospice uses their EHR as a strategic piece of their recruitment plan. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:53]: Deborah provides an introduction on herself and the history and mission of Addison County Home Health and Hospice. [03:32 – 04:43]: Second, Deborah comments on 2021 being called “The Great Resignation” and the impact that the pandemic has had on attracting and retaining the right staff. [4:56 – 9:09]: Third, Deborah describes how COVID vaccine mandates have impacted neighboring home health organizations and how Addison County Home Health and Hospice was able to reach a status of 100% vaccination. [9:45 – 11:26]: Deborah then explains how her organization uses their EHR as a strategic piece of their recruitment plan and the emphasis they place on work-life balance. [11:48 – 13:09]: Next, Deborah discusses what her team looks for when recruiting to maintain their positive culture and the importance of being open to challenges and change. [13:30 - 14:46]: Deborah shares how, as their EHR continues to evolve, they are provided with more opportunities to engage their staff by encouraging them to learn new aspects of the software like voice-to-text and developing individualized care plans. [15:21 - 16:32]: Next, Deborah describes how she and her team have displayed empathy with their staff during the pandemic by maintaining an open-door policy, lending a listening ear, and recognizing the stressors employees may be facing at work and in their personal lives. [17:00 - 18:46]: Deborah and Eric conclude the conversation by discussing fresh ways to support work-life balance. She shares the concept of “Coffee and jammies,” which encourages employees to log in each morning and create a plan for their workday to avoid feeling rushed out the door. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Addison County Home Health and Hospice: https://www.achhh.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare…

The Post-Acute POV

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Providing exceptional care with Shepherd’s Cove Hospice 29:27

4 years ago29:27

29:27

In this episode of the Post-Acute POV, our host Lavin Graviss, VP of Service Delivery at HEALTHCARE first , is joined by Rhonda Osborne, CEO and Chief Teaching Officer, Mandy Chandler, Compliance Director, and Stormy Dismuke, Chief Nursing Officer at Shepherd’s Cove Hospice , a six-time Hospice Honors Award recipient. Listen as the group discusses providing exceptional care in the hospice setting and how Shepherd’s Cove focuses heavily on training, people development, and continuous education. This episode provides a look into the uniqueness of hospice care and the importance of establishing trust with patients and their families. Topics discussed during this episode: [00:30 – 04:35]: Lavin introduces Rhonda, Mandy, and Stormy before Rhonda provides the origin story behind Shepherd’s Cove. [04:49 – 09:42]: Stormy and Rhonda discuss the key areas they focus on for Shepherd’s Cove’s continued success and how their culture contributes to providing exceptional care. [10:26 – 13:13]: Rhonda discusses her organization’s strong commitment to training, people development, and continuous education. [14:33 – 17:50]: Mandy describes how they use their hospice CAHPs survey results to track performance and the value of the quality measure dashboard. [18:55 – 24:03]: Stormy and Rhonda talk about the importance of engaging staff to meet goals and empowering caregivers by letting them know they’re doing a great job. [24:54 – 28:51]: The group discusses the uniqueness of providing end-of-life care and the importance of establishing trust with patients and their families, including tips to do so. Resources Learn more about HEALTHCARE first at: https://www.healthcarefirst.com/ Find out more about Shepherd’s Cove Hospice: https://www.shepherdscove.org/ Read the transcript of this episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare…

The Post-Acute POV

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Maximizing your EHR data with Drew Bringhurst, chief commercial officer, Hospice Dynamix, and Tonya Hall, regional vice president of operations, Sage Family of Companies 34:15

1 year ago34:15

34:15

In this installment of the Post-Acute POV podcast, Rob Stoltz, our host and senior business development director, is joined by Drew Bringhurst, chief commercial officer at Hospice Dynamix , and Tonya Hall, regional vice president of operations at Sage Family of Companies . Together, they discuss the best ways to utilize data to improve outcomes, optimize revenue and streamline operations in home-based care. Throughout their discussion, the trio explores how the proactive use of data can improve reimbursement and strategic planning. Tune in for real-life examples of transforming business operations and culture through data insights, addressing the importance of proper documentation and the proactive adoption of analytics in business development. Listen to their conversation. Topics discussed during today’s episode: [00:35 – 05:14]: Rob introduces the episode’s topic: How Hospice Dynamix and Sage Family of Companies take advantage of data to streamline their organizations’ practices. [05:14 – 09:54]: Drew introduces himself and shares how Hospice Dynamix integrates with EHR and EMR systems to support their 3 pillars of utility: financial, regulatory, and business development. [10:25 – 15:51]: Tonya provides details on her background before discussing the importance of being proactive when it comes to data that can benefit your organization with reimbursement and strategic planning. [16:17 – 17:42]: Drew details how technology like artificial intelligence, machine learning, and language processing can assist with decision making and compliance in hospice care. [17:42 – 23:17]: The trio highlights real-life examples of applying learnings from data to shift not only the operations of a business but also the organization’s culture. [24:38 – 26:39]: Drew details the ways improper or incomplete documentation can hurt home-based care organizations and how technology can help mitigate risk. [26:39 – 29:36]: Tonya explains how her business development team adopted analytics to improve their strategic plans proactively instead of retroactively. [30:01 – 33:46]: Rob concludes the conversation with Drew and Tonya by touching on how access to real-time data can improve relationships with referral sources. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Find out more about Hospice Dynamix: https://hospicedynamix.com/ Learn more about Sage Family of Companies: https://sagefoc.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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Managing hospice care through predictive analytics with Drew Bringhurst, chief commercial officer at Hospice Dynamix 16:31

1 year ago16:31

16:31

Introduction In this episode of the Post-Acute POV podcast, Rob Stoltz, our host and senior business development director, is joined by Drew Bringhurst, the chief commercial officer at Hospice Dynamix . Together, they delve into Hospice Dynamix' use of artificial intelligence and data-driven analytics to accurately designate predictive length of stays (PLOS). Throughout their discussion, the duo explores critical issues related to hospice and palliative care, shedding light on the significance of identifying the right time for hospice care initiation during a patient's stay. Tune in to gain insights into the critical aspects of clearly identifying current and future compliance risks, instilling confidence in your risk assessment decisions. Listen to their conversation. Topics discussed during today’s episode: [00:36 – 02:20]: Rob introduces the guest of the episode, Drew Bringhurst, and Drew provides some background on his career and the origin story of Hospice Dynamix. [02:44 – 05:04]: Drew shares how the Hospice Dynamix platform utilizes artificial intelligence and data-driven analytics to designate a predictive length of stay (PLOS) for each patient. [05:13 – 07:20]: Drew discusses the evolution of Hospice Dynamix from a financially driven product to then focusing on compliance and finally, putting the patient at the forefront. [07:20 – 08:53]: The duo addresses the central issue of patients not experiencing the gift of hospice early enough in their length of stay and the importance of identifying the need for hospice care at the correct time. [09:25 – 12:48]: Drew highlights change as a key obstacle that potential patients encounter when contemplating a shift to Hospice Dynamix. Traditional hospice organizations are unfamiliar with leveraging data, identifying a need for education. [13:15 – 14:23]: Drew details the ways patients are utilizing the analytics from Hospice Dynamix and making more informed decisions as a result. [14:23 – 15:57]: Rob concludes the conversation by touching on the future of the partnership between MatrixCare and Hospice Dynamix and thanks Drew for lending his expertise in this episode. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Find out more about Hospice Dynamix: https://hospicedynamix.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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3 Tips to leverage data for improved outcomes in home-based care with Elliott Wood, President and CEO of Medalogix 37:41

1 year ago37:41

37:41

Introduction In this episode of the Post-Acute POV Podcast our host, Melissa Polly, our senior director of marketing, is joined by Rob Stoltz, senior director for business development and strategic initiatives, and Elliot Wood, CEO and President of Medalogix to discuss their personal tips and tricks for leveraging data to obtain improved outcomes in home-based care. Rob and Elliot discuss strategies for leveraging data using machine learning to improve patient care. The duo will also share insights and ideas on how to put predictive analytics to work and integrate technology into workflows to drive better care coordination. Don’t miss their conversation. Topics discussed during today’s episode: [00:34 – 01:38]: Melissa introduces Rob and Elliot and shares some background on their careers. [02:11 – 06:05]: Elliot begins the discussion by diving into what machine learning is and how it is applied within the home-based care industry. [06:47 – 09:36]: Elliot outlines the importance of accurate predictions in machine learning, and how to use these resources wisely. [10:21 – 15:07]: Elliot talks about best practices and how these impact your organization. He also shares examples of how to work with customers using these best practices. [15:46 – 18:51]: Elliot concludes his portion of the episode by discussing the significance of the implementation process and how the adoption of machine learning technology can be helpful. [19:14 – 21:22]: Rob explains how interoperability and patient support play a huge role when talking about technology and partnerships. [22:03 – 25:14]: Rob goes into more detail about the use of interoperability in leveraging data and the environment for remote patient support. [25:44 – 29:43]: Rob talks about the meaning of an omnichannel approach and how virtual care options allow for a more proactive process. [30:17 – 35:24]: Rob addresses how using machine learning can not only show potential risks but also stop emergencies from occurring before they begin. [36:08 – 37:13]: Rob recaps the conversation and concludes the episode. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Medalogix: https://medalogix.com/ Discover MatrixCare for home health: https://www.matrixcare.com/home-health-software/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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The enhancement of wound and ostomy care outcomes with Joseph Ebberwein, co-founder and chief financial officer at Corstrata 24:04

1 year ago24:04

24:04

Introduction In this installment of the Post-Acute POV podcast, Rob Stoltz, our host and senior business development director, engages in a conversation with Joseph Ebberwein, the co-founder and chief financial officer at Corstrata . Together, they delve into Corstrata's innovative evolution, addressing staffing challenges in post-acute care, and the enhancement of wound care outcomes in home health and hospice settings. During their discussion, the duo explores the pivotal issues related to wound care, shedding light on the financial benefits and value that Corstrata contributes to agencies. Tune in to gain insights into the critical aspects of wound care and discover how Corstrata brings tech-enabled, telehealth solutions for individuals with wounds and ostomies. Listen to their conversation. Topics discussed during today’s episode: [00:35 – 01:26]: Rob introduces the guest of the episode, Joseph Ebberwein, and Joseph gives some background on his career. [01:50 – 03:59]: Joseph shares insights about the evolution of Corstrata and the challenges many staff face in post-acute care settings. [04:24 – 06:00]: Joseph discusses the different care settings that Costrata engages with and highlights the increasing number of chronic wound patients. [06:02 – 08:00]: The duo addresses the main problem that Corstrata is solving and the many different resources that they provide access to. [08:31 – 10:24]: Joseph details the different models used for virtual wound care. [10:52 – 12:54]: Joseph talks about the importance of access to certified wound nurses and provides more insights on the staffing challenges in post-acute care. [13:15 – 15:05]: The duo discusses the telehealth technologies used in wound and ostomy care and the process that Corstrata uses when working with agencies. [15:51 – 18:32]: Joseph highlights the benefits of accurate reimbursement in wound care. [19:00 – 21:25]: Joseph shares additional services that Corstrata offers and the importance of using advanced wound dressings. [22:50 – 23:34]: Joseph summarizes Costrata’s key values in an elevator pitch and Rob concludes the episode. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Find out more about Corstrata: https://www.corstrata.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2024 by MatrixCare…

The Post-Acute POV

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Proactive care delivery: The AI-powered future of long-term care with Annette Salisbury, senior vice president of HCC clinical services at PruittHealth 26:43

1 year ago26:43

26:43

Introduction In this episode of the Post-Acute POV podcast, Annette Salisbury, senior vice president of HCC clinical services at PruittHealth , is joined by our own, Daniel Zhu, vice president of product management, data, analytics, and AI/ML, and Kelly Danielson, clinical product manager, to outline the future of artificial intelligence (AI) in long-term care and the current impact of proactive care delivery. The trio shares their personal experiences using artificial intelligence and the benefits and challenges that come along with implementing these new technologies. They also address concerns that have prevented some healthcare providers from implementing AI in their organizations. Listen in to their discussion. Topics discussed during today’s episode: [00:35 – 01:19]: The host introduces guests, Daniel Zhu, Kelly Danielson, and Annette Salisbury. Daniel details the key topics of the episode. [01:59 – 03:51]: Kelly and Annette discuss examples of artificial intelligence technologies and tools being used in long-term care. [04:34 – 06:03]: Annette addresses how she has helped implement AI in Pruitt’s facilities and how the technology has made a huge impact on patient care and family satisfaction. [06:11 – 09:02]: Annette outlines how beneficial artificial intelligence can be with the use of data, specifically in electronic health records. [09:55 – 12:33]: Annette shares how artificial intelligence is proactive and has helped her staff know which patients are at a higher fall risk. [13:12 – 16:27]: Annette explains the challenges she faced when first using artificial intelligence technology and how her staff reacted to the use of this innovation. [16:45 – 18:03]: Kelly and Annette discuss the fall program at PruittHealth . [ 18:29 – 20:46]: Daniel details how artificial intelligence will not replace humans but will drive efficiency and the efficacy of care. [21:28 – 23:47]: Daniel discusses how AI systems can be valuable for documentation processes and Annette outlines how AI systems are helpful for the nurses. [24:09 – 26:09]: Daniel summarizes the discussion and concludes the episode. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Discover how we are using AI: https://www.matrixcare.com/clinical-advanced-insights/ Find out more about PruittHealth: https://pruitthealth.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Effective cross-team collaboration with Melissa Kozak, co-founder and president, CitusHealth 25:27

1 year ago25:27

25:27

Introduction In this episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior director of business development, is joined by Melissa Kozak, co-founder and president, CitusHealth , to discuss streamlining communication and collaboration across post-acute care. Join the duo as they discuss the origins of CitusHealth and Melissa’s background in the healthcare industry as a home infusion nurse. Melissa will also highlight how CitusHealth’s solutions can enhance patient care and family engagement. Listen to their conversation. Topics discussed during today’s episode: [00:35 – 02:28]: Rob introduces Melissa Kozak. Melissa discusses her experience as a home infusion nurse and the origins of CitusHealth. [03:02 – 05:52]: Melissa explains the types of care coordination needed in home-based care with a dispersed staff and how CitusHealth can help streamline communication. [06:44 – 07:44]: Melissa details the importance of a messaging tool for cross-team collaboration. [07:47 – 09:18]: The duo discusses the ways that CitusHealth’s software strengthens engagement and participation. [09:40 – 11:32]: Melissa outlines the transition between communication plans and how to better integrate these solutions. [11:51 – 13:16]: Melissa shares the importance of effective communication between patients, staff, family, and caregivers. [13:39 – 16:52]: Melissa details results from current CitusHealth customers and how their technology keeps staff accountable and patients satisfied. [17:26 – 19:16]: Melissa discusses how communication can make intense situations more manageable. [19:38 – 22:14]: Rob and Melissa detail the importance of family/caregiver communication and making sure that they feel empowered, for the best patient care. [22:44 – 24:56]: Melissa discusses the future of home-based care and Rob wraps up the discussion with final thoughts. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Find out more about CitusHealth: https://www.citushealth.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Developing insights you can trust with Paul Hess, research director at KLAS Enterprises 25:07

1 year ago25:07

25:07

Introduction In this episode of the Post-Acute POV podcast, our host, Tim Smokoff , general manager for home health and hospice, is joined by Paul Hess, senior director of research at KLAS Enterprises to share his personal experience and tips for enhancing your organization’s “Best in KLAS” rating. Join the duo as they discuss how KLAS Research can help your healthcare organization develop insights you can trust to enhance and improve patient care and outcomes. Listen to their conversation. Topics discussed during today’s episode: 1. [00:35 – 01:50]: Tim introduces our guest, Paul Hess. Paul details his background at KLAS Research. 2. [01:54 – 03:39]: Paul explains what his role entails as a research director for KLAS and what KLAS does to help healthcare providers. 3. [03:48 – 06:30]: Paul introduces the “Best in KLAS” award program and the six pillars that KLAS uses to score providers. 4. [06:43 – 08:50]: The pair discusses how the “Best in KLAS” awards work and what is necessary for a provider to score highly. 5. [09:08 – 11:33]: Paul provides examples of how KLAS has helped healthcare organizations improve their EHR experience. 6. [11:45 – 13:47]: Paul describes why interoperability and having a seamless system for sharing patient information between systems is crucial for patient care. 7. [13:48 – 15:18]: Paul details how KLAS is expanding in the post-acute care industry. 8. [16:06 – 18:33]: Paul goes into more detail on the future of KLAS and the importance of provider relationships. 9. [18:35 – 21:59]: Paul shares three things organizations should focus on to improve the delivery of a better customer experience. 10. [22:34 – 24:33]: Paul and Tim conclude the episode with their final thoughts. Resources · Learn more about MatrixCare at: https://www.matrixcare.com/ · Check out our home health solution: https://www.matrixcare.com/home-health-software/ · Find out more about KLAS Research: https://klasresearch.com/ · Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Getting prepared for new trends in at-home models of care with Rob Stoltz, senior business development director, and Kathy Piette, co-founder and CEO of Corstrata 40:48

1 year ago40:48

40:48

Introduction In this episode of the Post-Acute POV podcast, our host, Diana Eastabrook, staff writer for McKnight’s Home Care , is joined by Rob Stoltz, senior director business development director, and Kathy Piette, co-founder and CEO of Corstrata , to discuss new trends and innovations in at-home healthcare models. Join the duo as they outline the different types of emerging at-home care models, explore evidence showing positive outcomes in at-home care programs, and discuss key challenges providers face while getting started with these models. Rob and Kathy offer expert knowledge for post-acute providers looking to participate, or even build partnerships, in this growing area of healthcare. Listen to their conversation. Topics discussed during today’s episode: [00:34 – 01:30]: Introduction to the episode's topic, presenters, and background information on both guests. [02:11 – 04:19]: Rob outlines the objectives for the episode and discusses why the industry is moving towards at-home care models. [04:48 – 06:02]: Rob examines the rise in different types of at-home care models since the pandemic. [06:18 – 08:15]: Kathy defines and compares the different forms of at-home care models. [08:42 – 11:38]: Kathy explains CMS’s Hospitals Without Walls program, which allowed for hospital-level care at home during the pandemic. [12:09 – 16:52]: Kathy identifies the key components needed to enable at-home care models and gives examples of how to manage specific patient needs. [17:32 – 18:43]: Kathy discusses the importance of getting the necessary medical equipment/ medication and having properly trained staff providing care in at-home care models. [19:19 – 24:08]: Rob talks about staffing and recruitment problems, technology infrastructure challenges, issues with family/caregiver engagement at home, and other key challenges in at-home models of care. [24:33 – 27:56]: Kathy describes possible roles post-acute providers can play in hospital-at-home, primary care-at-home, and SNF-at-home models. [28:31– 32:43]: Kathy details evidence that shows at-home models achieving positive outcomes and the steps post-acute providers can take to participate in these models. [34:03 – 35:47]: Rob introduces key steps and areas of focus for preparing technology and exploring possible partnerships for at-home models of care. [36:13 – 38:20]: Rob goes into more detail about how to get started with different organizations and partnerships. [38:45 – 39:49]: The duo wraps up the discussion with major goals discussed and the importance of staying on top of the latest industry developments. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Check out our home health solution: https://www.matrixcare.com/home-health-software/ Find out more about Corstrata: https://www.corstrata.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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The future of AI in long term care with Allison Rainey and Daniel Zhu (Part 2) 29:29

2 years ago29:29

29:29

Introduction In part 2 of our latest series of the Post-Acute POV podcast, our host Lois Bowers, editor at McKnight’s Senior Living is joined by Allison Rainey, APRN, FNP-BC, head of nursing and clinical informatics at MatrixCare, and Daniel Zhu, VP of product management, data & AI/ML at MatrixCare. Join Lois, Allison, and Daniel as they discuss their experiences with implementing artificial intelligence (AI) systems, the benefits that AI tools can provide, and their thoughts on the transformative impact of AI in the future of long-term care. Our guests share how using AI not only provides an increase in effective patient care but is also beneficial to staff. Listen to their conversation. Topics discussed during today’s episode: [00:35 – 01:33]: Introduction to part 2’s topic and speakers. [02:05 – 04:56]: Allison discusses how AI technologies help address issues before they have a negative outcome, and how AI can positively impact staff efficiency. [06:03 – 08:10]: Allison shares how facilities that leverage clinical monitoring tools can decrease the use of antipsychotics. [09:19– 11:59]: Daniel talks about how AI can help clinical staff and Allison details the implementation process her team experienced. [13:05 – 14:57]: How AI can be integrated into existing workflows. [15:37 – 17:31]: The duo discusses implementing a fall program and the benefits of AI. [18:26 – 21:17]: Allison examines how AI can help with time savings, patient outcomes, and fall prevention. [21:50 – 23:36]: Daniel and Allison explore how AI will transform long-term care. [24:25 – 25:16]: The importance of AI and its work to ensure the proper level of care. [25:52 – 26:27]: The pair talk about how AI gives the power of care back to caregivers. [27:42 – 29:01]: Conclusion and key takeaways. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about AI/ML Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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The future of AI in long-term care with Allison Rainey and Daniel Zhu (Part 1) 15:45

2 years ago15:45

15:45

Introduction In this two-part series of the Post-Acute POV podcast, our host Lois Bowers, editor at McKnight’s Senior Living is joined by Allison Rainey, APRN, FNP-BC, head of nursing and clinical informatics at MatrixCare, and Daniel Zhu, VP of product management, data & AI/ML at MatrixCare. Join Lois, Allison, and Daniel as they discuss what AI and machine learning are, the use of artificial intelligence (AI) in the long-term care industry, and its current applications in healthcare environments. The trio shares their experiences with implementing AI and how these technologies can improve patient outcomes and staff satisfaction. Listen to their conversation. Topics discussed during today’s episode: [00:34 – 01:38]: Introduction to episode topic and speakers. [02:40– 04:04]: Daniel defines what artificial intelligence and machine learning are and how they work. [05:06 – 07:07]: Examples of AI in long-term care and how people feel about using AI in healthcare. [08:02 – 09:05]: Allison discusses AI use in care coordination and monitoring. [09:48 – 10:35]: How staff can use AI to help streamline patient assessments and documents. [11:32 – 12:13]: Allison and Daniel discuss AI technologies and tools that help improve patient care. [13:01 – 13:42]: Daniel explains how AI can help drive efficiency and asks Allison how she implemented AI technologies in her past roles. [14:04 – 14:46]: Allison gives examples of how AI positively impacts patient outcomes and nurse satisfaction. [15:15 – 15:30]: Conclusion. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about AI/ML Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Demystifying care coordination with Sarah Kivett, Director of Strategic Partnerships, Hospice and Palliative Care of Iredell County, and Jesse Marinelli, Chief Transformation Officer, PruittHealth 35:36

2 years ago35:36

35:36

Introduction In this episode of the Post-Acute POV podcast, our host, Melissa Polly, senior director of marketing, MatrixCare, is joined by Chris Pugliese, director of product interoperability, ResMed SaaS, Sarah Kivett, director of strategic partnerships, Hospice & Palliative Care of Iredell County, and Jesse Marinelli, chief transformation officer, PruittHealth . Join the group as they discuss strategies and tips for improving care coordination between hospice and skilled nursing facilities (SNF). Chris begins by outlining the general challenges that post-acute providers face, Jesse and Sarah then describe their experiences with managing hospice and SNF relationships and how they’ve overcome obstacles in care coordination. Listen to their conversation. Topics discussed during today’s episode: [00:34 – 01:13]: Introduction to the podcast topic, guest, and healthcare technology in hospice and skilled nursing. [01:50 – 03:40]: Chris describes the challenges of communicating between different care settings. [04:36 – 06:02]: Chris talks about the current technology gaps in the healthcare industry. [06:50 – 08:35]: Chris explains simple ways to utilize technology to minimize human error and increase productivity. [09:18 – 12:02]: The group discusses determining your interoperability strategy, deciding goals for the future, and using technology to improve workflow. [12:59 – 14:13]: Chris details the first certified health information networks. [14:22 – 15:43]: Sarah and Jesse describe their background. [16:15 – 19:31]: Sarah and Jesse discuss the delivery network in their different organizations and the main factors involved. [20:18 – 23:29]: Sarah and Jesse examine areas where they have experienced challenges in coordinating communication between hospice agencies, skilled nursing facility partners, and organization members. [24:02 – 28:27]: How Sarah and Jesse identified the problem and overcame these challenges. [29:14 – 32:37]: Chris details the value of direct communication between providers and Sarah discusses the strategies she used to support partners. [33:00 – 35:08]: Jesse identifies the tactics he used for business growth and improving communication and Chris concludes the episode with his key takeaways. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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How prioritizing mental health reduces turnover and leads to better outcomes in LTC with Dr. Trina Clayeux, chief executive officer at Give an Hour 32:42

2 years ago32:42

32:42

Introduction In this episode of the Post-Acute POV, our host Patricia Toledo, head of product management, SaaS Facilities, is joined by Trina Clayeux, Ph.D., chief executive officer at Give an Hour. They discuss the importance of prioritizing mental health in long-term care and how that can improve staff retention and resident care. Trina shares how a personalized approach to integrating mental health support through customized training and community support systems can lead to better resident outcomes. She also explains the correlation between caring for your employees’ mental health and the impact it can have on residents. Listen to their discussion below. Topics discussed during today’s episode: [00:34 – 2:03]: Introduction to the podcast topic and our guests for this episode. [02:15 – 03:48]: Trina shares her early career experience and her motivation to transform mental health programming. [04:12 – 06:33]: Trina talks about the barriers to accessing mental health services, the benefits of a personalized approach, and the importance of mental health education. [07:55 – 10:35]: How poor mental health can contribute to high turnover rates in long-term care and how good mental health in staff can lead to improved resident care. [11:17– 14:33]: Trina describes her approach to personalized mental health toolkits and how integrating these services can improve your organization. [15:11 – 17:37]: How the mental well-being of staff impacts the quality of care. [18:37 – 21:16]: Trina and Patricia discuss the importance of normalizing conversations about mental health in the ever-evolving senior care industry. [21:51 - 25:05]: Why you should promote self-care to help prevent staff burnout. [25:30 – 28:10]: Trina details resources to help employers promote mental health support and training opportunities. [28:28 – 30:29]: Trina shares ways to support your staff members and how to begin. [31:46 – 32:07]: Closing remarks. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Give an Hour: https://giveanhour.org/ Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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The power of training with Brenda Guevara, Executive Director, Ashford Hall 29:58

2 years ago29:58

29:58

Introduction In this episode of the Post-Acute POV podcast, our host Kim Broyer, VP of Professional Services at MatrixCare, is joined by Brenda Guevara, Executive Director at Ashford Hall to discuss how proper training and support are vital for senior care facilities to increase efficiency and save time. Join Brenda and Kim as they examine how organizations can benefit from an advanced training program and how these tools can improve workflows, streamline staff training, and simplify reporting. Tune in to their discussion below. Topics discussed during today’s episode: [01:08 – 02:55]: Brenda shares her background in long-term care and discusses the challenges she was faced with. [03:37 – 05:19]: Hear what influenced Ashford Hall’s decision to use training hours and how she encouraged staff buy-in. [06:02 – 07:53]: Find out how an advanced training program has improved Ashford Hall’s quality of care, saved time, and helped their reports with surveyors. [08:14 – 09:57]: Listen to examples of how their training program has saved their staff time with streamlined reporting. [10:31 – 12:57]: Hear the different ways that Brenda’s team has used the supplemental training. [13:38 – 16:02]: Kim and Brenda talk about the hands-on training available and how our team is always willing to help. [16:29 – 19:14]: The pair discuss the benefits and mention how MealTracker has helped their organization save on food costs and enabled better reporting. [20:25 - 23:03]: Find out how the dashboard collection tasks have saved Brenda’s team a lot of time and how staff training led to an interest in MDS capabilities and more. [23:15 – 25:58]: Brenda shares details of her staff’s feedback for the training and their top three benefits. [26:47 – 29:13]: Understand how the Inspire conference sparked Brenda’s interest in MatrixCare. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about Ashford Hall: https://ashfordhall.com/ Find out more about Training Assurance Plus (TAP): https://go.matrixcare.com/training-assurance-plus.html Find the transcript from today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Citation trends and preparing for on-site surveys with Janet Feldkamp 25:45

2 years ago25:45

25:45

Introduction In this episode of the Post-Acute POV, our host Lois Bowers, Senior Editor at McKnight’s Senior Living , is joined by Janet Feldkamp, RN, BSN, LNHA, CHC, JD, Partner at the Benesch Healthcare + Practice Group, Benesch Friedlander Coplan & Aronoff , and Robert Moore, RN, DNS-CT, RAC-CT, Director of Strategy and Portfolio Management at MatrixCare, to discuss preparing your staff for your next on-site survey. Janet and Robert discuss how on-site surveys are high stakes and can affect every aspect of your business. They also cover the most common citations and information you can use to mitigate risk and better prepare for your next survey including the key areas surveyors focus on in assisted living, memory care, and skilled nursing. Listen to their discussion below. Topics discussed during today’s episode: [00:35 – 02:45]: Lois introduces Janet and Robert, and they share their backgrounds. [03:21 – 4:29]: Janet discusses her work in post-acute care and introduces some tools used for surveys. [05:09 – 06:55]: Janet details each tool and mentions the key focus areas for surveyors. [7:34 – 8:12]: Janet and Rob describe the top ten skilled citations that surveyors look for during inspections. [8:45 – 9:47]: Janet shares statistics about nursing homes and civil money penalties. [10:12 – 12:41]: Robert explains the importance of providing high quality care and how to prevent infection. [13:31 – 15:53]: The pair describe why it is important to have infection protection plans ready for action. [16:54 – 18:39]: Janet emphasizes the need to prevent accidents and hazards in facility-based care and how to do so. [19:15 – 22:32]: Robert details things that surveyors look for before stepping foot into the building and other small factors to pay attention to that make a huge difference. [23:02 – 24:26]: The pair share examples of challenges faced when assessing injuries and the value of having the proper documentation on hand. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Benesch Friedlander Coplan & Aronoff: https://www.beneschlaw.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare…

The Post-Acute POV

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Leveraging data into action for better outcomes in long-term care with Annette Salisbury, SVP of HCC Clinical Services at PruittHealth 31:11

2 years ago31:11