In Season Two of her true crime series, The God Hook, journalist Carol Costello investigates the complex case of the Ohio Craigslist Killings—and in doing so, unearths the untold story of the crimes that preceded the murders—and the victims who’ve never received justice. Richard Beasley was convicted of murdering three men and attempting to kill a fourth in the fall of 2011, but before that heinous spree, authorities were building a human trafficking case against him. Now, working with the case's prosecutor, a county sheriff, and many closely involved sources, Carol examines previously unknown details of Beasley’s alleged crimes, and how he used the God Hook to lure his victims and bend them to his will. In Season One of this podcast, Blind Rage, journalist Carol Costello revisits the first big assignment she covered as a 22-year-old, novice reporter: Phyllis Cottles’ brutal attack. Psychologists call them “Triumphant Survivors,” but Phyllis Cottle was more than a survivor, she used this crime to better herself and the world around her. Support our show by becoming a premium member! https://evergreenpodcasts.supportingcast.fm
Hosted by Ginette Collazo, Phd., The Power of Why explores human error, consulting, management and innovation through engaging with today's leaders. Learn more at Mission Matters or Linktree for Ginette Collazo
Hosted by Ginette Collazo, Phd., The Power of Why explores human error, consulting, management and innovation through engaging with today's leaders. Learn more at Mission Matters or Linktree for Ginette Collazo
Mix-ups in high-risk industries reveal how small human or system errors can have life-changing consequences. From an embryo transfer mistake in an IVF clinic to pharmaceutical labeling failures, these cases expose critical vulnerabilities even in highly regulated environments. This discussion explores how such errors happen, why safeguards sometimes fail, and what can be done to strengthen human reliability and protect outcomes where precision is non-negotiable. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around them. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around them. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
Quality culture is the foundation of an organization’s ability to maintain regulatory compliance, ensure product safety, and drive continuous improvement. In highly regulated industries such as pharmaceuticals and medical devices, fostering a strong quality culture is essential for meeting FDA expectations, reducing human errors, and ensuring consistent product quality. Traditionally, FDA inspections have been system-based, evaluating compliance through quality systems such as CAPA, training, and documentation. However, there is a growing emphasis on assessing quality culture as a proactive measure to enhance compliance and reduce human errors. This shift recognizes that technical compliance alone is insufficient—a strong organizational culture that prioritizes quality is key to preventing failures, improving efficiency, and fostering a blame-free environment where employees are encouraged to report and address issues transparently. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
Human behavior experiments like the Loftus and Palmer misinformation effect, Stroop effect, and Milgram’s obedience study reveal how memory distortions, attention failures, authority bias, social conformity, and cognitive biases influence human error. These psychological mechanisms explain why people misremember events, overlook critical details, follow flawed instructions, or make poor decisions under pressure. By understanding these errors—ranging from inattentional blindness to false memory creation—organizations can design better systems to minimize mistakes, improve decision-making, and enhance safety and productivity. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
Cognitive Load Multipliers are quantitative factors used to assess and measure the impact of various stressors on human performance, particularly in high-risk industries such as pharmaceutical manufacturing, healthcare, and aviation. These multipliers help identify conditions that increase cognitive burden, such as task complexity, time pressure, fatigue, interruptions, and environmental distractions, which can significantly raise the likelihood of human error. By applying cognitive load multipliers, organizations can systematically evaluate and mitigate risks, optimize workflows, and enhance overall reliability. Understanding these multipliers allows for the development of targeted strategies, such as improving procedural clarity, minimizing multitasking, and designing error-resistant systems to ensure compliance and operational efficiency. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
We will explore the critical role of human factors in pharmaceutical manufacturing—how people, processes, and environments interact to influence safety, quality, and efficiency. We break down why human error remains one of the biggest challenges in highly regulated industries and how understanding cognitive load, attention management, and workplace design can significantly reduce mistakes. We discuss common sources of human error, including fatigue, procedural complexity, and automation bias, and how strategies like task rotation, cognitive-friendly designs, and real-time verification help maintain operator focus. We also examine how culture and leadership impact error reporting and prevention, shifting from a blame mindset to a systems-thinking approach that prioritizes continuous improvement. Whether you’re on the production floor, in quality assurance, or managing compliance, this conversation will give you actionable insights into how better human factors integration can enhance reliability and regulatory adherence in pharma manufacturing. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
In this episode of The Power of Why, I share an experiment I conducted on myself to build the habit of going to the gym. Using the Range of Outcomes model, I tested how outcomes and consistency could reshape my approach to fitness. Join me as I reveal what worked, what didn’t, and the psychological insights I uncovered along the way. This episode is a mix of personal experience and practical strategies to help you create sustainable habits, even when motivation is low. If you’re ready to rethink your approach to fitness, this is for you! To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
Not all mistakes are bad—some are downright hilarious and even revolutionary. In this episode, we explore some of the most amusing and unexpected errors in history. From NASA's infamous Mars orbiter mishap to the sticky success of Post-it Notes and the accidental discovery of Viagra, we’ll share stories that prove mistakes can lead to innovation and unforgettable moments. Join us for a lighthearted journey through the world of errors that will leave you laughing and maybe even inspired! To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
In this episode, we explore how holidays and major events like Thanksgiving or the Super Bowl can impact human performance and increase the likelihood of errors. From fatigue and disrupted routines to emotional highs and residual effects of alcohol, we discuss the psychological and physical factors that affect concentration and decision-making. We also share practical advice for individuals and organizations to mitigate these risks and maintain high performance during post-holiday transitions. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
We explore the fascinating contrasts between artificial intelligence (AI) and natural human intelligence. We examine how AI processes information, learns, and makes decisions compared to the complexity and adaptability of the human mind. Delving into the strengths and limitations of both, we discuss where human intuition, creativity, and emotional understanding still play essential roles. Join us as we uncover what each form of intelligence brings to the table and what the future may hold as they continue to evolve side by side. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
Let's explore how decision-making is affected by high-pressure environments, focusing on the cognitive impact of stress and the role of stress hormones like cortisol. We discuss common mistakes made under pressure, such as slips, omissions, and cognitive biases, and provide strategies for improving decision-making through training, simulations, mindfulness, and effective systems. By understanding how stress influences cognition, we highlight the importance of creating environments that reduce cognitive load to enhance performance and accuracy in critical situations. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
In this episode, Dr. Ginette Collazo takes a deep dive into a recent incident where she missed a crucial meeting—an error that could have affected a significant contract for her organization. Join us as we walk through the full investigation, exploring the emotional reactions, communication breakdowns, and the series of decisions that led to the mistake. Using real-world human error analysis tools, Dr. Collazo unpacks the root causes, discusses the impact on business operations, and highlights the corrective and preventive actions taken to avoid future issues. Tune in for an honest, insightful look at the complexities of human error and how even the experts aren’t immune to mistakes. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
In this episode, we explore a critical error involving a no-show at a key meeting and examine the background that led to the mistake. As part one of an ongoing investigation, we take a closer look at the factors behind the error, setting the stage for understanding what went wrong and identifying lessons to be learned for the future. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
This discussion focuses on the challenges of knowledge-based decision-making in manufacturing, emphasizing how high cognitive load, unfamiliar situations, and mental strain can lead to human error. By examining real-world examples, we explore how excessive control, unrealistic monitoring, and complex mental tasks can overwhelm workers, reducing efficiency and increasing the likelihood of mistakes. We also discuss strategies to better manage these demands, improving overall performance and safety in the workplace. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/…
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