It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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2022 Deloitte holiday survey
MP3•Episode home
Manage episode 346043919 series 122605
Content provided by Sarah Jersild and Deloitte Insights. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sarah Jersild and Deloitte Insights or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Increasing reliability and smoothing out the customer experience could be key to making the holiday season bright for the retail and travel industries
169 episodes
MP3•Episode home
Manage episode 346043919 series 122605
Content provided by Sarah Jersild and Deloitte Insights. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sarah Jersild and Deloitte Insights or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Increasing reliability and smoothing out the customer experience could be key to making the holiday season bright for the retail and travel industries
169 episodes
All episodes
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