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Content provided by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe
Manage episode 492364809 series 3022332
Content provided by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.
00:00 Introduction and Meet Matt Rolfe
00:05 Matt's Background and Approach to Leadership
00:21 Creating and Executing Strategies
02:02 The Importance of Culture in Strategy
03:07 Facing Uncertainty and Building Resilience
05:05 Focusing on Guest Experience
06:21 Tailoring Service to Different Guest Types
07:06 Getting in Touch with Matt Rolfe
07:33 Conclusion and Final Thoughts
298 episodes
Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe
The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Share
Manage episode 492364809 series 3022332
Content provided by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.
00:00 Introduction and Meet Matt Rolfe
00:05 Matt's Background and Approach to Leadership
00:21 Creating and Executing Strategies
02:02 The Importance of Culture in Strategy
03:07 Facing Uncertainty and Building Resilience
05:05 Focusing on Guest Experience
06:21 Tailoring Service to Different Guest Types
07:06 Getting in Touch with Matt Rolfe
07:33 Conclusion and Final Thoughts
298 episodes
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Similar to The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
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continue reading
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