It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Content provided by The Retail Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Retail Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Manage episode 485222139 series 2814928
Content provided by The Retail Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Retail Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
The pace of retail transformation hasnever been faster—and Microsoft is at the heart of it.
In this exclusive interview, Alex fromThe Retail Podcast sits down with Keith Mercier, Vice President ofWorldwide Retail & Consumer Goods at Microsoft. They explore:
·How generative AI and copilots are reshaping the frontlineexperience
·The myth of data readiness—and how to get unstuck frompilot purgatory
·Why conversational commerce is the next battleground
·The power of real-time decision-making from petabytes ofstore data
·Where Microsoft is showing up in retail around the globe
This is one of the most practical andvisionary conversations you’ll hear about the future of retail. Whether you’rea CIO, CMO, or store operator—this is essential listening.
🔔 Subscribe for more real-world retailinsight.
Keith Mercier of Microsoft joins Alexto unpack the next wave of retail innovation—from copilots and AI agents tomultimodal commerce. A future-proofing conversation for anyone in the industry.
93 episodes
Share
Manage episode 485222139 series 2814928
Content provided by The Retail Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Retail Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
The pace of retail transformation hasnever been faster—and Microsoft is at the heart of it.
In this exclusive interview, Alex fromThe Retail Podcast sits down with Keith Mercier, Vice President ofWorldwide Retail & Consumer Goods at Microsoft. They explore:
·How generative AI and copilots are reshaping the frontlineexperience
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This is one of the most practical andvisionary conversations you’ll hear about the future of retail. Whether you’rea CIO, CMO, or store operator—this is essential listening.
🔔 Subscribe for more real-world retailinsight.
Keith Mercier of Microsoft joins Alexto unpack the next wave of retail innovation—from copilots and AI agents tomultimodal commerce. A future-proofing conversation for anyone in the industry.
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Similar to The Retail Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
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