Jaime Banks: How Users Perceive AI Companions

The Road to Accountable AI

AI companion applications, which create interactive personas for one-on-one conversations, are incredibly popular. However, they raise a number of challenging ethical, legal, and psychological questions. In this episode, Kevin Werbach speaks with researcher Jaime Banks about how users view their conversations with AI companions, and the implications for governance. Banks shares insights from her research on mind-perception, and how AI companion users engage in a willing suspension of disbelief similar to watching a movie. She highlights both potential benefits and dangers, as well as novel issues such as the real feelings of loss users may experience when a companion app shuts down. Banks advocates for data-driven policy approaches rather than moral panic, suggesting responses such as an "AI user's Bill of Rights" for these services.

Jaime Banks is Katchmar-Wilhelm Endowed Professor at the School of Information Studies at Syracuse University. Her research examines human-technological interaction, including social AI, social robots, and videogame avatars. She focuses on relational construals of mind and morality, communication processes, and how media shape our understanding of complex technologies. Her current funded work focuses on social cognition in human-AI companionship and on the effects of humanizing language on moral judgments about AI.

Transcript

‘She Helps Cheer Me Up’: The People Forming Relationships With AI Chatbots (The Guardian, April 2025)

Can AI Be Blamed for a Teen's Suicide? (NY Times, October 2024)

Beyond ChatGPT: AI Companions and the Human Side of AI (Syracuse iSchool video)