From Call Centres to Culture Architect: Steph Thommen’s HR Journey (Episode 43)

The Secret Resume

What happens when a French academic-turned-call-centre-agent becomes an expert in startup culture and people operations?

In this episode, Melody Moore sits down with Steph Thommen, Fractional Head of People, culture geek, and accidental entrepreneur, to explore the career pivots, personal influences, and deep values that don’t show up on her LinkedIn profile, but shape everything she does.

From her rebellious, wine-sharing aunt to building high-performing teams in tech startups, Steph shares candid insights into the messy magic of leading with humanity. Whether you’re navigating scale-up chaos, rethinking your relationship with work, or just curious about what “good HR” really looks like, this conversation will challenge, inspire, and stick with you.

Topics include:

• Culture as a strategic tool (not a vibe)

• Startup myths and realities

• Identity, belonging, and being the “outsider within”

• Why being treated like an adult at 13 shaped her leadership lens

You can connect with Steph here: https://www.linkedin.com/in/startupsteph/

Steph's book recommendation:

• Drive by Dan Pink - https://amzn.to/4dNX5Fc

• Find Your Why by Simon Sinek - https://amzn.to/4dJmmQV

• Dare to Lead by Brené Brown - https://amzn.to/4jyuKnD

• The 10 Laws of Trust by Joel Peterson - https://amzn.to/4dJAXMc

• The Five Dysfunctions of a Team by Patrick Lencioni - https://amzn.to/4kOBYoE

And if you're on a quest for personal growth or navigating a career transition, check out our Being Free membership. It's all about finding your own path to freedom with a supportive community by your side. Head over to liberareconsulting.co.uk/being-free to join the waitlist.

The transcript that shows on your screen is automatically generated, therefore we cannot guarantee it is 100% accurate. You can access a copy of the full transcript here: https://shorturl.at/VWUAZ

The Secret Resume podcast is a Liberare Consulting production. You can contact us at [email protected] and can buy Melody's book 'The Inclusive Team: How to Build and Develop Inclusive High Performing Teams' or a copy of our Inclusive Teams conversation Cards here: https://shorturl.at/XspUX Use the code podcast10 to get a 10% discount on all of the items on our product page.

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