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EP 132 Nicky Perfect: International Hostage & Crisis Negotiator, "How One Conversation Can Change Everything"
Manage episode 492066728 series 3446259
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Nicky is an international hostage and crisis negotiator turned world renowned trainer and speaker.
She spent 31 years as a Metropolitan police officer and the last 10 of those years as an international hostage and crisis negotiator.
Nicky worked on the elite New Scotland Yard Hostage and Crisis Negotiation Unit. She has travelled the world teaching negotiation and working with Her Majesty's Government on international operations and had the privilege of talking to hundreds of people in crisis.
Nicky spent many years as the Director of UK Training of the National Hostage and Crisis Negotiation Course. She was the first female to be posted to this role and became responsible for designing and training police officers across the UK to deal with life and death situations from suicide intervention to crime in action (kidnaps)
On retiring from the police Nicky purchased her local garage, converted the car showroom into a coffee shop and gym keeping the garage workshop, creating a community hub.
She has her own consultancy/training business specialising in communication and negotiation.
Over the years Nicky learned the skills to create a system of building trust quickly in very difficult circumstances.
Her mission is to share those lessons she learnt as a negotiator to help others improve their communication /negotiation skills and ultimately their relationships in life and work. She has worked with large organisations including Unilever, Johnson & Johnson, Smith – Nephew, NHS, Police Now, educational establishments including College of Policing, Brunel University and Southampton University and other organisations including working with Head Teachers associations and speaking at GP conferences.
In the 2022 Queen’s New Year’s Honours List, she was awarded the British Empire Medal for “meritorious service to the community during the pandemic”.
She is the author of “Crisis – true stories from my life as a hostage negotiator” published by HQ HarperCollins and a best seller on Amazon and has appeared on radio and TV as an expert in negotiation and communication including BBC Radio 4s Woman’s Hour, BBC Radio 3 Counties, Crimewatch, Good Housekeeping, Woman’s Own, Daily Mail,
Nicky lives with her partner, step daughter, 8 goats and 4 dogs. In her own words “life is never boring”.
Security Circle ⭕️ is an IFPOD production for IFPO the International Foundation of Protection Officers
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