Calls May Be Recorded: Lipstick, Loneliness, and Late Capitalism with Katharina Volckmer

The Shakespeare and Company Interview

Katharina Volckmer joins Adam Biles to discuss her biting, bleakly funny second novel, Calls May Be Recorded for Training and Monitoring Purposes. Set in a London call centre, the book follows Jimmie, a disillusioned former actor trapped in a soul-crushing job, a suffocating home life with his immigrant mother, and an alienating body. Volckmer discusses the novel’s inspirations—from her own time in call centres to reflections on work, class, intimacy, and the dehumanising effects of late capitalism. They explore Jimmie’s idiosyncratic voice, his desire for connection, and his fumbling pursuit of freedom through subversion, humour, and misfit tenderness. The conversation touches on linguistic displacement, the emotional poverty of modern holidays, and the strange intimacy of customer service. It's a wry, bold, and compassionate dive into modern alienation—with lipstick, sharks, and sex in the supply closet.

Buy Calls May Be Recorded for Training and Monitoring Purposes: https://www.shakespeareandcompany.com/books/calls-may-be-recorded-for-training-and-monitoring-purposes

Katharina Volckmer was born in Germany in 1987. She now lives in London where she works for a literary agency. Her first novel The Appointment has been translated into over 15 languages and has been adapted for the stage and radio in several countries.

Adam Biles is Literary Director at Shakespeare and Company.

Listen to Alex Freiman’s latest EP, In The Beginning: https://open.spotify.com/album/5iZYPMCUnG7xiCtsFCBlVa?si=h5x3FK1URq6SwH9Kb_SO3w

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