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How Dish is digitally transforming the wireless world
Manage episode 291463282 series 2805102
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In this episode, we hear from Eric Harris, Director of Enterprise Systems at Dish about how the company has transformed to include wireless communications alongside its consumer streaming service - Sling TV. He discusses how the business is building out its wireless operations whilst nurturing the growth of their Sling TV offering, and how proactively improving the customer experience has been key for the organisation.
As part of the drive to improve the customer experience, Eric also outlines how Dish has been resolving issues before they impact customers through the use of Dynatrace.
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