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You can trust Margot Bloomstein

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Manage episode 315725399 series 3295423
Content provided by Adam Pierno. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam Pierno or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

I spoke with the author of Trustworthy, How The Smartest Brands Beat Cynicism and Bridge the Trust Gap, Margot Bloomstein about how some brands design their communication and UX around building and maintaining trust, so their customers don't feel icky. In the book, she uses a collection of great examples to make her points, and goes pretty deep on the work they did to identify the point of trust and keep improving on that front.

Links:
https://appropriateinc.com/trustworthy/

Here is a transcript of the episode: http://adampierno.com/you-can-trust-margot-bloomstein/

The Strategy Inside Everything is the podcast for people who think for a living. If you have an idea, a question or you want to push back on something you hear in this episode, go to https://thatsnotaninsight.com and leave a message or a voicemail for me. The best and most interesting messages will be added to future episodes. And I can't wait to hear from you. Host Adam Pierno is an author, speaker and strategy consultant. Learn more at adampierno.com.

  continue reading

96 episodes

Artwork
iconShare
 
Manage episode 315725399 series 3295423
Content provided by Adam Pierno. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam Pierno or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

I spoke with the author of Trustworthy, How The Smartest Brands Beat Cynicism and Bridge the Trust Gap, Margot Bloomstein about how some brands design their communication and UX around building and maintaining trust, so their customers don't feel icky. In the book, she uses a collection of great examples to make her points, and goes pretty deep on the work they did to identify the point of trust and keep improving on that front.

Links:
https://appropriateinc.com/trustworthy/

Here is a transcript of the episode: http://adampierno.com/you-can-trust-margot-bloomstein/

The Strategy Inside Everything is the podcast for people who think for a living. If you have an idea, a question or you want to push back on something you hear in this episode, go to https://thatsnotaninsight.com and leave a message or a voicemail for me. The best and most interesting messages will be added to future episodes. And I can't wait to hear from you. Host Adam Pierno is an author, speaker and strategy consultant. Learn more at adampierno.com.

  continue reading

96 episodes

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