From Data Entry to Dispatcher to Ops Manager: How Jayme Luersen Helped Home Team Electric Scale from $750K to $4M

The Successful Contractor Podcast

How does a small, family-run electrical business scale from $750K to $4M in revenue? Jayme Luersen, dispatcher-turned-operations manager at Home Team Electric, shares her incredible journey of transforming a business through training, technology, and leadership.

In this episode, we cover:

· From Data Entry to Leadership: How Jayme went from doing paperwork to managing a high-performance team.

· Scaling a Family Business: How Home Team Electric grew from five employees to 19—and what you can learn from their success.

· The Power of In-Person Training: Why in-person training beats online learning and accelerates employee growth.

· Mastering Dispatch and Call Taking: The systems that helped Home Team Electric increase booking rates and minimize missed opportunities.

· How to Train Call Takers for Immediate Success: The exact onboarding process that ensures new hires thrive.

· Dealing with Cranky Technicians: The key to managing strong personalities and keeping technicians motivated.

· Women in Contracting: How Jayme is proving that women can thrive in the home services industry.

· ServiceTitan Secrets That Improve Efficiency: The simple debrief process that slashed callbacks.

· Building a Legacy in the Trades: Why Jayme is determined to take over the family business and what it means for the next generation.

· Why CertainPath Was the Game-Changer: The systems and strategies that helped Home Team Electric scale.

Whether you’re a contractor, a dispatcher, or a business owner looking for ways to scale, this episode is packed with insights to help you grow.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

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