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Suds and Success: Building a Car Wash Empire One Comment at a Time
Manage episode 482419809 series 3641144
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What Lessons Have Been Learned From Customer Feedback That Have Influenced Major Business Decisions?
Kevin Dalton doesn't just run a car wash—he builds a business that truly listens. In this revealing conversation, the owner of Unlimited Auto Wash shares how customer feedback has become the cornerstone of his company's growth strategy across Palm Beach County.
When customers mentioned driving 20 miles each way just to visit his locations, Kevin didn't just say "thanks for the compliment"—he started planning new locations. The Wellington facility, opened after repeated customer requests, stands as testament to this approach. While expansion takes time—sometimes up to 2.5 years when building from scratch—the customer-driven growth model has proven remarkably successful.
What truly sets Unlimited Auto Wash apart is their commitment to responsive service. Kevin reveals they respond to every single review, often within minutes of receiving notification. This level of attentiveness has shocked customers who don't expect a car wash business to be so engaged. Their dedication extends to technology as well, with a new customer app on the horizon that addresses specific user feedback. The upcoming release will feature instant membership sign-ups, encrypted payment processing, and improved security—all direct responses to customer suggestions.
The conversation offers fascinating insights into how businesses can grow by genuinely listening rather than simply collecting data. Whether you're a business owner looking for growth strategies or simply someone who appreciates exceptional customer service, this episode demonstrates how paying attention to what people actually want can transform an ordinary service into something customers will drive miles to experience. Visit Unlimitedautowashclub.com to experience their service firsthand or to learn more about their six Palm Beach County locations.
To learn more about Unlimited Auto Wash visit:
https://www.UnlimitedAutoWashClub.com
Unlimited Auto Wash
561-WASH-ME-2
Chapters
1. Podcast Introduction (00:00:00)
13 episodes
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