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Your Voice Matters: The Power of Customer Feedback in Car Wash Innovation
Manage episode 489974283 series 3641144
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How Does Unlimited Auto Wash Use Customer Feedback To Refine And Improve Its Offerings?
What happens when businesses truly listen to their customers? In this revealing conversation, Kevin Dalton shares the transformative power of customer feedback at Unlimited Auto Wash. We explore how a simple customer suggestion sparked a company-wide pricing revolution, creating their popular multi-car discount program that saves families money while building deeper loyalty.
Kevin takes us behind the scenes of their systematic approach to gathering and implementing customer insights. From daily website inquiries to app communications, every piece of feedback becomes fuel for improvement at their Monday morning manager meetings. This dedication to listening extends to all 175 team members across six Palm Beach County locations, ensuring consistent service excellence throughout the organization.
Most fascinating is how Unlimited Auto Wash has turned customer feedback into community partnerships. By creating reciprocal discount programs with local businesses, they've built an ecosystem where customers can offset their monthly subscription costs through partner savings. Their upcoming app enhancement will feature an innovative perks program connecting subscribers with neighborhood establishments—a digital extension of their commitment to community. Kevin also addresses technical questions about specialized vehicles, explaining how their neutral pH soap formulations safely clean even wrapped cars. This episode reveals the remarkable business transformation possible when customer voices truly matter.
Ready to experience a car wash that actively listens to its customers? Visit unlimitedautowashclub.com today or stop by one of our six convenient locations throughout Palm Beach County. Let us show you how we make you—and your vehicle—look good!
To learn more about Unlimited Auto Wash visit:
https://www.UnlimitedAutoWashClub.com
Unlimited Auto Wash
561-WASH-ME-2
Chapters
1. Podcast Introduction (00:00:00)
2. Using Customer Feedback Effectively (00:00:34)
3. Gathering Feedback Methods (00:02:21)
4. Community Partnerships and Promotions (00:04:26)
5. App Improvements and Customer Perks (00:05:44)
6. Episode Conclusion (00:07:07)
15 episodes
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