Spooky Myths About Supporting Any Desktop, Any Device, Anywhere The Upload W/ ControlUp podcast

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Encore: Will Poulter, Dave Beran, and The Bear 52:22

7 days ago52:22

52:22

Season 3 of the smash hit FX/Hulu show “The Bear” roared to life just days ago, but Will Poulter (the actor who plays fan-favorite Luca) and 2014 F&W Best New Chef Dave Beran had been prepping for weeks. Poulter — like his co-star Jeremy Allen White — staged with Beran at his Santa Monica restaurant Pasjoli to learn how to accurately portray a professional chef onscreen. The lessons went so well, Beran says he’d hire Poulter as a cook — even despite a messy mishap with a pastry bag. The two dished all about getting kitchen culture right on and offscreen, what it takes to be at the top of your craft, and the pure magic of a great restaurant service. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

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Spooky Myths About Supporting Any Desktop, Any Device, Anywhere

about a year ago 32:22

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Content provided by Eugenia Schipelliti | Jeff Johnson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eugenia Schipelliti | Jeff Johnson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is akin to finding a needle in a haystack, we’ll explore how ControlUp is here to exorcise these tech demons and ensure a seamless IT experience. So, grab your headphones and get ready to debunk some spooky myths!

… continue reading

58 episodes

#Tech #Pete Downing | Eugenia Schipelliti | Jeff Johnson #ControlUp #Digital Employee Experience #Euc #VMware #Citrix #Digital Workspace #Cloud IT #Azure #Microsoft #Virtual Apps #Virtual Desktops #AWS #Network

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Spooky Myths About Supporting Any Desktop, Any Device, Anywhere

The Upload w/ ControlUp

published about a year ago

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MP3•Episode home

Content provided by Eugenia Schipelliti | Jeff Johnson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eugenia Schipelliti | Jeff Johnson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is akin to finding a needle in a haystack, we’ll explore how ControlUp is here to exorcise these tech demons and ensure a seamless IT experience. So, grab your headphones and get ready to debunk some spooky myths!

… continue reading

58 episodes

#Tech #Pete Downing | Eugenia Schipelliti | Jeff Johnson #ControlUp #Digital Employee Experience #Euc #VMware #Citrix #Digital Workspace #Cloud IT #Azure #Microsoft #Virtual Apps #Virtual Desktops #AWS #Network

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The Upload w/ ControlUp

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Maximize the Power of Alerts and Notifications 16:20

22 days ago16:20

16:20

In this episode of the ControlUp podcast, hosts Jeff Johnson and Eugenia Schipelliti delve into the topic of alerts within ControlUp for desktops, highlighting their importance and surprisingly low adoption rate among users. The discussion emphasizes the benefits of utilizing alerts to proactively identify and resolve issues, automate troubleshooting processes, and ultimately improve the digital experience for all users. The hosts also explain the ease of setting up alerts, particularly with the convenient "bell" feature, and touch upon advanced capabilities like automated remediation and integration with service management tools.…

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The Upload w/ ControlUp

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Remote Control Update 10:36

22 days ago10:36

10:36

his episode of the podcast features a discussion between Jeff and Eugenia about the remote control capabilities of a product called Control Up. They explore the uses of remote control for both troubleshooting and helping users with tasks. The conversation highlights new features like “paste as keystroke” and enhanced security measures for clipboard use, emphasizing the product's ongoing development and improvement.…

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The Upload w/ ControlUp

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ControlUp for Microsoft 34:10

10 weeks ago34:10

34:10

In this version, Eugenia and Jeff discuss how ControlUp can help customers get more value of their Microsoft investment. Real-time troubleshooting and remediation for Microsoft Intune End-to-end visibility for AVD and Windows 365 Get control over your Windows 10 to Windows 11 Migrations Make Microsoft Teams as reliable as a landline Be alerted when any Microsoft Online Service goes down…

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The Upload w/ ControlUp

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ControlUp for Web and SaaS Applications 23:42

14 weeks ago23:42

23:42

In this episode, we talk to Joel Stocker about ControlUp's latest innovation: ControlUp for Apps. This new addition to the ControlUp ONE Digital Employee Experience (DEX) platform offers real-time visibility and proactive management for SaaS and web applications. With the increasing reliance on diverse and complex applications in today's hybrid work environments, ControlUp for Apps addresses critical visibility gaps, enhancing IT service desk efficiency and organizational security. Tune in to learn how this tool can transform your approach to managing SaaS applications and improve overall productivity.…

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The Upload w/ ControlUp

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Welcome to the Future of Contact Centers! 15:19

20 weeks ago15:19

15:19

In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance both employee and customer experiences. From Cloud-Based Calling (VoIP) and AI-driven analytics to omnichannel CRM software and remote workforce management, discover the tools and strategies that are transforming the way contact centers operate. We'll discuss the challenges that still plague contact centers, such as long wait times and inconsistent remote work environments, and how innovative solutions like ControlUp are addressing these issues. Learn how optimizing digital employee experiences can lead to faster problem resolution, improved customer satisfaction, and a more efficient, scalable contact center. Join us as we uncover the latest trends, share expert insights, and provide actionable tips for optimizing your contact center to meet the growing expectations of today's customers. Whether you're a contact center manager, IT professional, or simply interested in the future of customer service, this episode is packed with valuable information you won't want to miss!…

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The Upload w/ ControlUp

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ControlUp Enrich v 2.0 10:50

24 weeks ago10:50

10:50

In today’s version! I’m excited to dive into a game-changing feature from ControlUp called “Enrich v2.0.” We’ll explore how this innovative tool seamlessly integrates real-time monitoring and remediation into your favorite SaaS applications beyond Microsoft Intune and ServiceNow. Get ready to learn how Enrich can boost your IT team’s efficiency, provide minute-by-minute performance insights, and enhance your overall digital experience management. Let’s get started!…

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The Upload w/ ControlUp

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Advanced Agent Deployment Options for Edge DX 15:31

30 weeks ago15:31

15:31

In this episode, we dive into the agent deployment options for ControlUp’s Edge DX , a powerful tool designed to enhance digital employee experiences. We’ll explore various deployment methods, including manual installations and automated setups using configuration management tools like Microsoft Intune. The podcast highlights the importance of agent version control, allowing IT teams to manage updates efficiently while minimizing disruptions. With advanced deployment options, organizations can tailor their approach to fit specific needs, ensuring a seamless integration that boosts productivity and reduces support costs. Tune in to learn how these strategies can transform your IT operations!…

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The Upload w/ ControlUp

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Spooky Myths About Supporting Any Desktop, Any Device, Anywhere 32:22

32 weeks ago32:22

32:22

In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is akin to finding a needle in a haystack, we’ll explore how ControlUp is here to exorcise these tech demons and ensure a seamless IT experience. So, grab your headphones and get ready to debunk some spooky myths!…

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The Upload w/ ControlUp

The Upload w/ ControlUp podcast artwork

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Secure DX Custom Actions 15:33

36 weeks ago15:33

15:33

Secure DX has a great security catalog of vulnerabilities, misconfigurations for scanning and remediations. But sometimes there is no remediation or sometimes you need a custom scan and remediation not in the catalog. Secure DX custom actions allow you to create any scan and remediation to make your environment more secure and compliant.…

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The Upload w/ ControlUp

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What are customers talking about 23:22

36 weeks ago23:22

23:22

Join Jeff and Eugenia as they chat with Joe Stone (arguably the coolest name ever) about the latest customer trends. They dive into hot topics like Windows 11 migration, cloud migration, Unified Communications, and how to enhance platform capabilities with scripting.

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The Upload w/ ControlUp

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ControlUp support for Amazon WorkSpaces 18:11

40 weeks ago18:11

18:11

In this version of the Upload, we will discuss how ControlUp can help troubleshoot and remediate the digital employee experience across Amazon WorkSpaces Personal. Listen in to hear from Andrew Wood, and expert in both Amazon WorkSpaces and ControlUp.

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The Upload w/ ControlUp

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Edge DX, what can it do, and where to start! 26:10

41 weeks ago26:10

26:10

Sometimes, when I work with new Edge DX customers, I think of a famous quote: " What are you gonna do today Napoleon?" With Napoleon's answer, "Whatever I feel like I want to do, GOSH." I know Edge DX can detect and fix any desktop issue, but where do you start using Edge DX without knowing where to finish? This podcast will discover how to begin finding problems and implement a fix with the assistance of AI.…

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The Upload w/ ControlUp

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DEX: Remediation 13:15

41 weeks ago13:15

13:15

ControlUp can assist in remediating almost any digital employee experience issue. Some remediations are as simple as a pop-up notification to tell the user how to fix something themselves, whereas other remediations use scripts to fix a problem seamlessly. In this podcast, we explore our favorite remediations to give you a sense of what can be accomplished with ControlUp.…

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The Upload w/ ControlUp

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DEX: Maintenance 12:43

41 weeks ago12:43

12:43

As discussed in previous podcasts, we use ControlUp to help troubleshoot and remediate Windows, macOS, and Linux. This podcast discusses how scripts can be essential for maintaining desktop computers for years to maintain performance and reliability.

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The Upload w/ ControlUp

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ControlUp and Windows 11 Readiness 26:31

42 weeks ago26:31

26:31

Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process. 🔍 Key Benefits: Seamless Migration: Effortlessly transition to Windows 11 with minimal disruption. Real-Time Monitoring: Gain visibility into your entire IT environment with live metrics and analytics. Proactive Troubleshooting: Identify and resolve issues before they impact your users. Enhanced User Experience: Optimize performance to deliver a superior user experience on Windows 11.…

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The Upload w/ ControlUp

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What's new with ControlUp for physical endpoints 23:44

51 weeks ago23:44

23:44

Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what's new.

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The Upload w/ ControlUp

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DEX: Troubleshooting 13:54

1 year ago13:54

13:54

ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.

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The Upload w/ ControlUp

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DEX: Alerting 14:23

1 year ago14:23

14:23

When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don’t want to deal with a helpdesk queue or do not believe the helpdesk can fix their problem. Alerts are used to know if employees have problems affecting the digital employee experience before a helpdesk is generated. Being alerted to problems is the first step to improving the digital employee experience.…

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The Upload w/ ControlUp

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Unified Comms monitoring with a live caller dashboard 9:46

2 years ago9:46

9:46

Troubleshoot UC calls as they happen with ControlUp's unified communication live caller dashboard. See all live call performance metrics, then drill down to the device to troubleshoot and remediate.

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The Upload w/ ControlUp

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ControlUp Free Tools for Desktop Troubleshooting 14:04

2 years ago14:04

14:04

At the core, every business has VIP users, who require special care and attention. We aim to simplify your life by assisting you in resolving desktop support issues now. We’ll give you the tools to find and fix problems, and even reduce IT support expenses. Fix Problems Faster Rapidly resolve desktop, network, and application issues for up to 50 VIPs. Fix Problems Automatically Identify and programmatically fix issues before VIP users even notice them. Fix Problems For Free Streamline troubleshooting software by consolidating them into a user-friendly web console.…

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The Upload w/ ControlUp

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ControlUp at VMware Explore 2023 13:32

2 years ago13:32

13:32

In this episode, Tom and Jeff talk about VMware Explore and some big announcements like Jed Ayres becoming the new CEO of ControlUp AND the big ControlUp party. This podcast is fast, fun, and free.

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The Upload w/ ControlUp

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What's new with Real-Time DX 10:52

2 years ago10:52

10:52

Learn new and amazing enhancements with the latest release of Real-Time DX. (Spoiler alert: something to do with macOS and other great things)

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The Upload w/ ControlUp

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ControlUp Digital Employee Experience 9:53

2 years ago9:53

9:53

This episode discusses how the digital employee experience is not just for employees. Everyone wants DEX, but in many cases, IT must focus on optimizing their department before deploying a DEX solution.

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The Upload w/ ControlUp

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Fewer support tickets, closed faster, a better desktop experience now! 10:53

2 years ago10:53

10:53

In this episode, we talk about optimizing IT to close support tickets faster and have fewer tickets, leading to a better experience for both IT and end users.

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The Upload w/ ControlUp

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Microsoft Intune and ControlUp Edge DX 6:38

2 years ago6:38

6:38

Discover the similarities and differences between Microsoft Intune and ControlUp Edge DX.

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The Upload w/ ControlUp

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The women of ControlUp 23:46

2 years ago23:46

23:46

Women have found remarkable success in the tech industry, though their journey has been far from smooth. Countless narratives exist that recount the challenges faced by women in tech. In this episode, we delve into the experiences of the Women of ControlUp, highlighting their journey of advancement and professional growth within a technology company that men have traditionally dominated.…

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The Upload w/ ControlUp

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ControlUp enabling the helpdesk to do more, faster, with less effort. 15:18

2 years ago15:18

15:18

In this episode, we will discuss how ControlUp can help the helpdesk solve issues faster, proactively fix users' issues by following the red and escalate fewer tickets to Tier 2. Real-Time Monitoring: ControlUp provides real-time monitoring and alerting of the IT infrastructure, including servers, applications, and user sessions. This helps the helpdesk to identify and resolve issues before they impact end-users proactively. Troubleshooting: The platform provides detailed insights into the performance of IT systems and applications. Helpdesk teams can use these insights to identify the root cause of issues and resolve them quickly. Remote Management: ControlUp allows helpdesk teams to remotely manage and troubleshoot end-user devices, including desktops, laptops, and mobile devices. This enables helpdesk teams to resolve issues without needing to be physically present. Automation: The platform supports the automation of routine IT tasks, such as patch management and software deployment. This helps the helpdesk to free up time for more critical tasks, such as resolving complex issues. Collaboration: ControlUp provides a collaborative environment where helpdesk teams can work together to resolve issues. Team members can share insights and communicate in real-time to resolve issues quickly and efficiently.…

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The Upload w/ ControlUp

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Customer Success Sucesses 19:05

2 years ago19:05

19:05

In this version (episode) of the Upload, Eugenia and Jeff discuss Customer Success with Yair Bortinger. Listen and learn about how technological advancements in customer success bring relevant content to customers when they need it and how they want it - Yair even received a CS award for this new tech.…

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The Upload w/ ControlUp

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4 Questions About Azure Virtual Desktop and ControlUp That You Should Know 21:22

2 years ago21:22

21:22

Tune in to this podcast to learn about the benefits of using ControlUp for Azure Virtual Desktop from our technical expert, Trentent Tye. Also, understand how ControlUp integrates with the cloud and with other products, like Nerdio Manager for Enterprise, Citrix Cloud, and VMware Horizon. You won't want to miss this opportunity to understand, on a technical level, why ControlUp is the right solution to optimize your Azure Virtual Desktop.…

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The Upload w/ ControlUp

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ControlUp automation 14:21

3 years ago14:21

14:21

Every helpdesk faces a certain set of recurring problems and cut and paste solutions for VDI and physical endpoints. ControlUp technology can detect and automate the resolution before a helpdesk ticket is created. Listen in on Eugenia and Jeff as they discuss how customers use ControlUp automation to solve issues faster and increase employee satisfaction.…

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