Transforming Vacation Rental Operations Through Team Dynamics with Dave Roberts of Outer Banks Blue

The Vacation Rental Show

In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon sits down with Dave Roberts, an operations expert revolutionizing vacation rental management through process innovation and team dynamics.

Together they explore:

• Building effective team communication through "Tell the Truth Tuesday" meetings
• Creating consistency in service delivery with seasonal staff
• Transforming department relationships through systematic problem-solving
• Managing owner expectations and property standards
• The future of operations consulting in vacation rentals

Dave Roberts brings unique expertise as a Six Sigma Black Belt to his role as Operations Director at Outer Banks Blue. Through his innovative "stinky fish"
approach to problem-solving and systematic improvement strategies, he's transformed how departments work together while managing properties across multiple locations, including the Outer Banks and Virginia Beach.

This episode is sponsored by Streamline.

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The Vacation Rental Show is handcrafted by our friends over at: fame.so
Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.
Check out the three most downloaded episodes:

• Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
• Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
• Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty

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