))
Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints
Manage episode 444558558 series 3603710
Content provided by Ed Howie & Darryl Zavodny, Ed Howie, and Darryl Zavodny. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ed Howie & Darryl Zavodny, Ed Howie, and Darryl Zavodny or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Within Chick-fil-A, Darryl has had countless experiences where guests have what appears to be disproportionate anger to an an offense (ex. pickles on a sandwich). Curiosity and care have been a panacea to this and have enabled him to WOOO better over time
47 episodes
Share
