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continue reading
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The World of UX, Episode 258: Microexperience Awareness (from the Talk Circuit Series)
Manage episode 478330646 series 2875977
Content provided by CX of M Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX of M Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Analysis of consumer concerns with organizations reveals they are not usually dissatisfied with the entity as a whole, but about very brief segments or elements within the experience. These small parts of the customer experience are known as microexperiences. An organization's sensitivity and ability to manage microexperiences is a critical ingredient for success. This talk will focus on strategies for identifying micro-experiences and optimizing them to delight customers.Check out this talk from the 2020 Global Experience Summit that defines and describes microexperiences and shares strategies on how to identify them within your own organization's user flows.
REMINDER: Video is available for this episode via select resources.
#ux
#podcasts
#cxofmradio
#cxofm
#realuxtalk
#worldofux
#worldoux
Bookmark the new World of UX website at https://www.worldoux.com.
Visit the UX Uncensored blog at https://uxuncensored.medium.com.
260 episodes
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Manage episode 478330646 series 2875977
Content provided by CX of M Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX of M Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Analysis of consumer concerns with organizations reveals they are not usually dissatisfied with the entity as a whole, but about very brief segments or elements within the experience. These small parts of the customer experience are known as microexperiences. An organization's sensitivity and ability to manage microexperiences is a critical ingredient for success. This talk will focus on strategies for identifying micro-experiences and optimizing them to delight customers.Check out this talk from the 2020 Global Experience Summit that defines and describes microexperiences and shares strategies on how to identify them within your own organization's user flows.
REMINDER: Video is available for this episode via select resources.
#ux
#podcasts
#cxofmradio
#cxofm
#realuxtalk
#worldofux
#worldoux
Bookmark the new World of UX website at https://www.worldoux.com.
Visit the UX Uncensored blog at https://uxuncensored.medium.com.
260 episodes
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Similar to The World of UX with Darren Hood
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Design Matters with Debbie Millman is one of the world’s very first podcasts. Broadcasting independently for over 15 years, the show is about how incredibly creative people design the arc of their lives. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
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…
continue reading
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continue reading
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continue reading
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