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An Interview with Kyle McSlarrow, Senior Vice President of CX Strategy and Journey Design for Comcast
Manage episode 289948171 series 2910920
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In this episode, Mike and Paul are joined by special guest Kyle McSlarrow, Senior Vice President of Customer Experience Strategy and Journey Design at Comcast. We discuss how CX is structured and operates within Comcast, how they use the NPS system to drive operations and budgeting, the company’s challenges continuing to improve scores, and how to maintain positive momentum.
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