An Interview With Todd Unger, Chief Experience Officer Of The AMA This Is CX podcast

29:54

From the conversation, please find links to the following content: Mazen's CMSWire Article: Converge Customer Experience and Digital to Thrive in 2021 West Monroe's Quarterly Executive Poll - 2021 Q1 West Monroe POV: The promise of agile, multidisciplinary teams is real We would love to hear your thoughts on your own trends or predictions for 2021, or how your organization is positioning itself to thrive this year. Email us at thisiscx@westmonroe.com or message us via social: Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/ Mazen Ghalayini: @MazenGhalayini, https://www.linkedin.com/in/mazenghalayini/ If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify .…

This Is CX

1
The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta 35:59

5 years ago35:59

35:59

For more information about Nick Mehta and his perspectives, please visit his website: https://www.mehtaphysical.com/ Paul and Mike would love to hear your thoughts on how your organization has seen how your Customer Experience and Customer Success functions have been built and coexist, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/ Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/ If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify .…

This Is CX

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Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova 44:43

5 years ago44:43

44:43

For more information about Tiffani Bova, please visit her website: http://tiffanibova.com/ Paul, Mike, and Mike would love to hear your thoughts on how your organization has begun to re-position itself for growth during the COVID pandemic, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/ Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/ Mike Rowland: https://www.linkedin.com/in/mikerowland/ If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify .…

This Is CX

1
Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience 20:52

5 years ago20:52

20:52

For those interested in learning more about Digital Product and Transformation and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Digital Transformation Offerings Paul and Mike would love to hear your thoughts on how your organization has changed the way it works to drive digital and customer experience, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/ Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/ If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify .…

This Is CX

1
Best Practices to Enable Work-from-Home Customer Service Professionals 20:18

5 years ago20:18

20:18

For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Customer Experience Offerings Paul and Mike would love to hear your thoughts on how you're best enabling your customer service professionals in a remote work environment, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/ Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/ If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify .…

This Is CX

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Innovating on Customer Service and Cost Reduction in response to COVID-19 19:30

5 years ago19:30

19:30

For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Customer Experience Offerings Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/ Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/ If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify .…

This Is CX

1
Five Key Trends Bringing Customer Success and Customer Experience Together 25:43

5 years ago25:43

25:43

For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information: Delivering on Customer Success Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/ Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/ If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify .…

This Is CX

6 years ago28:25