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Episode 23: You Talkin' to Me? An Intro to Chatbots

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Manage episode 289948194 series 2910920
Content provided by Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, Mike and Paul are joined by John Sprunger, a Senior Manager in West Monroe's Technology practice to talk about Conversational Interfaces and Chatbots - what they are, why they're valuable, how to get started, what challenges exist. At the end, we talk about the potential impact on CX of talking to machines, instead of humans, and the ability to deliver a great experience to customers.
  continue reading

63 episodes

Artwork
iconShare
 
Manage episode 289948194 series 2910920
Content provided by Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, Mike and Paul are joined by John Sprunger, a Senior Manager in West Monroe's Technology practice to talk about Conversational Interfaces and Chatbots - what they are, why they're valuable, how to get started, what challenges exist. At the end, we talk about the potential impact on CX of talking to machines, instead of humans, and the ability to deliver a great experience to customers.
  continue reading

63 episodes

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