Technology That Gives Your Team Their Time Back: Smart Solutions for Practice Efficiency Featuring William Velasco, EP 161

Thriving Practice with Tracy Cherpeski

Does your team spend hours on repetitive tasks that drain their energy and pull them away from patient care? Software development expert William Velasco reveals how the right technology solutions can transform your practice operations without losing the human touch. With nearly two decades of experience helping businesses maximize efficiency, William shares practical insights on how practices can use smart systems to enhance both team satisfaction and patient experience.

In this value-packed conversation, we explore:

- Why many healthcare professionals get stuck doing repetitive, error-prone tasks that waste their talents

- How to identify opportunities for automation in your practice without compromising care quality

- The surprising truth about apps and why most practices don't actually need expensive native applications

- Real-world examples of how practices have transformed their operations with smart technology

- Why collaborative implementation is crucial for successful technology adoption

- The importance of choosing solutions that grow with your practice

- How self-service technology can improve patient engagement while reducing administrative burden

- Key considerations for selecting technology partners who prioritize your practice's success

Key Takeaways:

- Technology solutions should enable your team to work at their highest level, not replace human interaction

- The most successful implementations involve input from all team members, not just leadership

- Systems should be designed around your specific workflow, not forced to fit generic templates

- Practice owners need mental bandwidth for creativity and growth – automated systems can help create that space

Notable Quote:

"It's not only a really bad use of talent, but in some circumstances it becomes demoralizing and you find that a team member doesn't really have that joy for working anymore." - William Velasco

William’s Bio:

William is a visionary leader and the driving force behind Opencentric, a software company dedicated to empowering businesses to achieve sustainable growth through tailored digital solutions. With nearly 17 years of experience as its founder, he has been instrumental in crafting systems that streamline operations, eliminate inefficiencies, and allow teams to focus on what they do best.Under William's leadership, Opencentric has delivered impactful projects for high-profile clients, including HM Treasury, The British Council, and The International Baccalaureate, spanning diverse sectors such as government, education and finance. William is passionate about creating solutions that not only enhance operational efficiency but also empower teams to thrive by removing the burden of administrative overhead. His mission is clear: to build systems that foster innovation, productivity, and lasting success for organisations worldwide.

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