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EP 139 - Customer Service in the Age of AI
Manage episode 501260354 series 3193152
Content provided by Peter Argondizzo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Peter Argondizzo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Join co-hosts Peter Argondizzo and Patrick Daley as they explore the growing challenges of AI-powered customer service. Discover why empathy can't be automated, learn from companies that over-relied on technology, and find practical strategies for creating customer experiences that balance efficiency with genuine human connection.
139 episodes
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Manage episode 501260354 series 3193152
Content provided by Peter Argondizzo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Peter Argondizzo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Join co-hosts Peter Argondizzo and Patrick Daley as they explore the growing challenges of AI-powered customer service. Discover why empathy can't be automated, learn from companies that over-relied on technology, and find practical strategies for creating customer experiences that balance efficiency with genuine human connection.
139 episodes
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Similar to Translation Confidential
Decoder is a show from The Verge about big ideas — and other problems. Verge editor-in-chief Nilay Patel talks to a diverse cast of innovators and policymakers at the frontiers of business and technology to reveal how they’re navigating an ever-changing landscape, what keeps them up at night, and what it all means for our shared future.
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continue reading
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continue reading
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continue reading
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continue reading
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