The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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AI in Guest Communications
Manage episode 462067313 series 2814361
Content provided by Ryan Haynes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ryan Haynes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
How can AI transform guest communication and streamline hotel operations? In this episode, we explore how AI is revolutionising the hospitality industry with Michiel de Vor, co-founder of Runnr.ai, and Maurits Bots, IT manager at WestCord Hotels.
We discuss how AI-powered tools are improving guest interactions, reducing staff workload, and enhancing guest satisfaction. From engaging with guests on WhatsApp to offering multilingual support, AI helps hotels respond more quickly and efficiently, while also boosting upsell opportunities and operational effectiveness.
Michiel and Maurits share their experiences of using AI in hotels, highlighting key benefits such as increased revenue, fewer mistakes, and improved customer experiences. They also discuss the future of AI in hospitality, explaining how it’s moving beyond simple tasks like answering FAQs to managing hotel systems, including housekeeping and bookings.
As AI continues to mature, it promises to be a game-changer in hospitality, empowering hotel teams to focus on high-value guest experiences while AI takes care of repetitive tasks.
Travel Market Life is produced by Urban Podcasts.
227 episodes
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Manage episode 462067313 series 2814361
Content provided by Ryan Haynes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ryan Haynes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
How can AI transform guest communication and streamline hotel operations? In this episode, we explore how AI is revolutionising the hospitality industry with Michiel de Vor, co-founder of Runnr.ai, and Maurits Bots, IT manager at WestCord Hotels.
We discuss how AI-powered tools are improving guest interactions, reducing staff workload, and enhancing guest satisfaction. From engaging with guests on WhatsApp to offering multilingual support, AI helps hotels respond more quickly and efficiently, while also boosting upsell opportunities and operational effectiveness.
Michiel and Maurits share their experiences of using AI in hotels, highlighting key benefits such as increased revenue, fewer mistakes, and improved customer experiences. They also discuss the future of AI in hospitality, explaining how it’s moving beyond simple tasks like answering FAQs to managing hotel systems, including housekeeping and bookings.
As AI continues to mature, it promises to be a game-changer in hospitality, empowering hotel teams to focus on high-value guest experiences while AI takes care of repetitive tasks.
Travel Market Life is produced by Urban Podcasts.
227 episodes
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Similar to Travel Market Life
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
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Exploring React Native Together
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Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
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