Duty of Care in 2025: How Intrado’s ERS Ensures 911 Compliance

UC Today

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.

With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls.

Whether you’re in IT, compliance, or enterprise safety, this is a must-watch. How do enterprises ensure they’re not just compliant with complex 911 regulations but genuinely prepared to protect their people?

In this insightful panel discussion, Intrado’s experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.

Key Takeaways:

• Understanding Compliance: Learn how Intrado’s ERS supports federal laws like Kari’s Law and Ray Baum’s Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile users
• Beyond Compliance: Discover how Intrado’s Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systems
• Adaptability Across Industries: See how Intrado’s solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individually
• Future of Safety Tech: Gain insight into how Alyssa’s Law is shaping broader workplace safety policies across the U.S., and what it means for your organization