Voice Compliance is UC’s Biggest Challenge — Why Enterprises Must Rethink Their Approach

UC Today

In this episode of UC Today, host Rob Scott sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to tackle one of the most urgent and overlooked risks in Unified Communications today: voice compliance.

As enterprises migrate from legacy PBX systems to cloud-first platforms like Microsoft Teams Phone and Zoom Phone, many are leaving a dangerous gap in their compliance stack. Voice is no longer isolated — it’s deeply integrated with chat, video, AI tools, and screen sharing — yet many compliance strategies are still built for a siloed world.

Why watch this? Because as AI transforms UC platforms and vendors roll out new features at lightning speed, knowing how to govern all forms of communication data — including voice — is critical to avoid regulatory risks and future-proof your organization.

Key discussion points include:

• Why voice compliance continues to lag behind messaging and video — and why that’s a risk.
• The top challenges enterprises face when migrating voice to cloud platforms like Teams & Zoom.
• How to ensure consistent compliance across hybrid UC environments with multiple voice channels.
• How Theta Lake’s solutions enable real-time risk detection and flexible archiving for voice, chat, video, and AI-generated content.
• Practical advice for IT and compliance leaders preparing for AI-driven voice features and virtual agents.

Next Steps: If your organization is modernizing its UC stack or exploring AI-powered communication features, now is the time to review your compliance readiness. Explore how Theta Lake can help you bridge the gap and stay ahead of regulatory demands.